Telecommunications Operator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Telecommunications Operators provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.

Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

What does the work involve?
•••> Monitoring of police resources and systems with computer aided dispatch and monitoring systems
•••> Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
•••> Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
•••> Shift Work

Have you successfully completed a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP)?
~~>> If you have not, please consider applying for positions titled as a “9-1-1 Police Dispatcher” (PO-TCO-01 / LES-TO-01). The required training is completed at this entry level and we will be advertising for these opportunities throughout the year.

Intent of the process

The intent of this process is to staff one (1) indeterminate position in Edmonton, Alberta and one (1) indeterminate position in Red Deer, Alberta.


Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. Notification regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.
A pool of qualified candidates may be established and may be used to staff future indeterminate and /or temporary vacancies in Edmonton, AB and Red Deer, AB within the RCMP. In the event of a temporary vacancy, the following staffing actions may be used and /or considered: acting appointment, term appointment, assignment or secondment.

Should a PS be found qualified and selected for appointment, notification regarding the PS appointment will be posted accordingly on https://www.canada.ca/en/public-service-commission/jobs/services/gc-jobs.html.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A secondary school diploma or employer-approved alternative.
• Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP) or possess an acceptable combination of training and/or experience.
OR
Successful challenge for RCMP National Telecommunications Operator Training Program credits, in accordance with RCMP National Telecommunications Operator training policy.**
**The term "successful challenge" means candidates from other police agencies (not police officers) who have been doing this type of work (call-taking and/or dispatching) and who have gone through a training program can take the exam without attending the in-class training. They will, however, need to participate and be successful in field coaching.

Degree equivalency

• Recent* experience performing similar work to a Telecommunications Operator (dispatcher), such as call-taking in an emergency services agency.
• Recent* experience multitasking while under pressure.
*The term "Recent" is defined as experience acquired within the last three (3) years.

Ability to communicate effectively in writing.
(Note: Written Communication Skills will be assessed throughout application process.)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.

• Showing initiative and being action oriented
• Demonstrating integrity and respect
• Working effectively with others
• Thinking things through
• Reliability

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for mandatory operational training.
4. Ability and willingness to work on short notice and overtime to meet operational needs
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing
6. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
7. Ability and willingness to undergo testing in order to meet the medical profile standards established for the position.

Conditions of employment

Reliability Status security clearance - NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

1. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
2. Ability and willingness to travel and testify in court of law.
3. Ability and willingness to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft and up to and including remote locations).
4. Ability and willingness to work on short notice and overtime to meet operational needs.
5. Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing.
6. Ability and willingness to meet and maintain the medical profile standards established for the position.
7. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Interested persons must meet each essential qualification to be appointed to the position.

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please click 'Apply online' below.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

You may be assessed using one or more of the following tools: written exam, interview and/or reference checks.

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including sending invitations for assessments and issuing results).

Applicants who apply to this selection process must include in their application a valid e-mail address, and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.