Manager, Network Operations Center

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Manage day-to-day IT infrastructure operations, support, availability and services related to data centers both on premise and in the Cloud, LAN/WAN, network infrastructure, operational systems, backups, disaster recovery, change requests, new applications, upgrades, product technical specifications, processes and policies and applications support infrastructure in all development, training, UAT and production environments (e.g., routers, switches, servers, e-mail, access, encryption, etc.), to ensure they meet established service level standards.

This includes, but is not limited to:
• Coordination with other parties to ensure infrastructure availability for new development;
• Compliance with infrastructure architectural standards;
• Provision of infrastructure advice and guidance;
• Implementation of life-cycle replacement of infrastructure technology components;
• Assist the Senior Manager ITS with the development and implementation of ITS organizational strategies, policies and practices.

Provide input, commentary and recommendations on requests as required, ensuring that infrastructure issues and environment needs are addressed at the appropriate time such that there will be minimal impact to operations, e.g., identify and contribute to resolution of emerging risks.

Establish performance objectives for individuals e.g., set priorities, ensure appropriate workload scheduling, ensure accountability and review work.

Promote continuous improvement in the performance of staff by developing and coaching staff, determining both short and long-term training requirements and objectives, identifying opportunities for personal and professional learning and development, building cross-functional capacity and practicing effective performance evaluation techniques.

Promote team spirit within staff, e.g., ensure communications with Network Operations Center staff on a continuing basis to resolve issues and proactively identify potential problem areas.

Plan and conduct work assessments and reviews and utilize other timely feedback tools to identify workplace issues and improve individual and team performance, e.g., prepare and conduct Performance Management Documents, recognize and appropriately handle poor and exceptional performers through regular documented feedback and communication with Senior Management and Human Resources as required.

The Manager will participate on various committees or working groups as directed and provide briefings as needed.

Duties include development of operational procedures, technical standards, Service Level Agreements (SLA) and other measures that will occur. Initiates, plans and manages infrastructure-related projects, including the change management process for the deployment of new or changed infrastructure.

Work environment

The Office of the Superintendent of Financial Institutions (OSFI) is an independent agency of the Government of Canada, established in 1987 to contribute to the safety and soundness of the Canadian financial system. OSFI supervises and regulates federally registered banks and insurers, trust and loan companies, as well as private pension plans subject to federal oversight.

What OSFI offers
OSFI is a separate agency that offers a competitive salary and eligibility for performance pay annually. People are the foundation of our organization. You will become part of a diverse community that acknowledges that everyone has varied experience and fosters an environment where communication and teamwork amplify our effectiveness.

Mandate
The work you do at OSFI matters. Your efforts contribute to the safety and soundness of the financial sector. A strong financial sector promotes competition, and benefits all Canadians.

Learning & Development
Our organization understands that ongoing learning and development is critical and necessary, and must evolve with developments in the Financial Sector. Learning and Development is a key component of our Human Capital Strategy.

Community & Culture
We strive to create a working environment that allows employees to work to their fullest potential. We strive to promote employee wellbeing, including a focus on balancing work and personal needs. Subject to operational requirements, we offer opportunities for flexible working arrangements.

Benefits
As a Federal Government Agency, OSFI offers a number of competitive benefits to its employees, including a Defined Benefit Pension Plan, maternity and parental leave benefits, vacation (4 weeks), personal and family leave days.

Intent of the process

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS:

Education:
- Successful completion of an acceptable post-secondary educational program in computer science, information technology, information management or another specialization relevant to the position being staffed OR an equivalent combination of education, training and/or experience.

Degree equivalency

Experience:
- Significant* experience leading, supporting and delivering an IM/IT service in at least one or more of the following areas:
• Enterprise Architecture
• IT Infrastructure and/or Operations (i.e.: network, computers, email services, telecommunications or service management, etc.)
• Application Development
• Information Security
• Data Centre operations
• Service Delivery/Account Management
• Information Technology Service Management (ITSM) and ITSM processes
- Significant* experience with VMware, Cisco and Microsoft products and services.
- Significant* supervisory experience in IT with a minimum of three direct reports.
- Recent*** experience providing recommendations/advice to management on complex** issues.

* Significant means the depth and breadth of experience that is normally acquired by performing the tasks over a period of 3 years or more.
** "Complex" requires at least two (2) of the following characteristics: multiple phases with concurrent activities, significant value ($1M plus), affecting many partners or stakeholders, precedent setting, having a major impact on the public service.
*** "Recent" means within the last five years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

Education:
- Relevant professional certifications such PMP, Prince2, ITIL, CPM, CSM, CGEIT, CISSP and/or TOGAF certification.

Degree equivalency

Experience:
- Experience in gathering and analyzing client and partner business requirements specifically in data networking, data center and/or information technologies.
- Experience in providing expert advice and recommendations to senior management on strategic IT alignment with GC vision.
- Experience facilitating IT strategic related meetings with clients, partners and stakeholders.
- Experience leading and/or contributing to project activities with project stakeholders in the delivery of complex network, security and/or digital services infrastructure.
- Experience in implementing and/or applying ITIL principles and practices.
- Experience in designing, implementing and supporting IT infrastructure (WAN, LAN or Data Centers).
- Experience delivering or assisting in the delivery of Service Level Agreements (SLA) and/or Service Level Objectives (SLO).
- Experience managing the lifecycle of a product or service, including, but not limited to, product or service development, costing, forecasting and evolution.
- Experience working with operational and financial teams in order to develop product and service costing.
- Experience in the procurement of goods and services within the Government of Canada.
- Experience in supporting desktops and applications in a Windows environment.
- Experience in vendor relationship management
- Experience with System Center Configuration Manager infrastructure and/or System Center Operation Manager design and administration.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
- Expert knowledge of IT technology solutions, applications and trends that support the federal government business environments.
- Expert knowledge of project management framework, standards and best practices.
- Expert knowledge of the theories and principles related to IT operations, Systems Development Life-Cycle (SDLC), agile methodologies and change management processes.

Competencies:
- Collaboration
- Professional Judgement
- Critical Thinking
- Impact and Influence
- Building Business Relationships
- Excellent Oral Communication Skills
- Excellent Written Communication Skills

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge:
- Knowledge of cloud technologies (e.g. Microsoft Azure, Google Cloud or equivalent).
- Knowledge of collaboration and conferencing technology; elements may include configuration, functionality, support, contracts ordering, disconnection processes.
- Knowledge of methods for the promotion of resiliency and high availability in data center operations.

Competencies:
- Impact and Influence
- Building Business Relationships

ORGANIZATIONAL NEEDS:
- In order to meet the organization’s employment equity objectives in support of a diversified workforce, ‘right fit’ selection for this position may be made from among qualified candidates who self-declare as being Persons with a disability or Aboriginal peoples.

OPERATIONAL REQUIREMENTS:
- You must be willing to work flexible hours and to travel to other OSFI sites on short notice.

Conditions of employment

Reliability Status security clearance - under review

- In our current telework environment, the ability to work remotely from home within Canada with access to Internet in one’s residence is a condition of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In order for your application to be considered, you must submit a completed questionnaire. You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

The ability to communicate effectively in writing may be assessed using the candidate's application, as well as through the evaluation process.

Please note that OSFI has offices located in Ottawa, Toronto, Montreal, and Vancouver. If you are screened in, you may be required to travel to one of these locations to complete assessment (exam, interview, etc.).

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only). Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications may be applied at any time during the staffing process, including screening. Candidates may be contacted and assessed against these criteria at any time during this process.

Achieving a representative workforce has been identified as an organizational need and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered.

A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with applicants by e-mail (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the Government of Canada public service jobs website. Do not email, fax, or mail hard copy documents as these will not be accepted. To submit an application online, please click on the "apply now" button.

If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centers, libraries, community centers, Internet cafés and Services Canada. You may also call 1-800-O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access locations.

Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.

Applicants with disabilities: If you require special accommodation at any stage in the selection process, including technical aid to ensure an equitable assessment of your qualifications, please inform us by sending an e-mail to the following address: .

OSFI's Ottawa location is downtown with easy access to shopping, restaurants, gyms, financial institutions and more. The building is less than a five minute walk from LRT and STO stops.

As a Separate Agency, the Office of the Superintendent of Financial Institutions (OSFI) appoints employees in accordance with the Public Service Employment Act (PSEA). OSFI is named in Schedule V of the Financial Administration Act (FAA) and it offers the same pension and benefits plans as the core Federal Public Service. In addition to this, OSFI employees obtain a minimum of 4 weeks of vacation leave per year, earn a competitive salary, and are eligible for an annual performance bonus.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.