Technical Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

As a systems analyst, you will participate in the management of Linux computer systems and provide technical advice, along with general computing support, to aid climate modelling and analysis projects as part of CCCma’s scientific program. The work involves maintaining the daily operation of Linux laptops and software on associated servers, including keeping software libraries up-to-date, managing environments on both local and remote systems, and testing and deploying new technologies. This position also involves maintenance and the troubleshooting of local IT and technology problems to facilitate a dynamic and collaborative work environment (WiFi, video conferencing, etc…)

Intent of the process

To staff one indeterminate CS-02 position in ECCC CCCma. A pool may be established to staff similar positions with various tenures (e.g. term, acting, indeterminate, assignment), various language requirements profiles and security.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree from a recognized post-secondary institution in Computer Science, information technology, information management or another specialty relevant to the position (e.g., Computer Engineering).

Degree equivalency

Recent and significant * experience in Linux systems management, which includes supporting Linux system users.

Recent and significant * experience in troubleshooting and maintaining IT hardware.

Recent and significant * experience in programming using interpreted languages (e.g., Python, Bash, other shell languages) and in using high level compiled languages (e.g., Fortran, C, C++, etc.).

*Recent and significant means at least one (1) year within the last five (5) years

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Graduation with a M.Sc. degree from a recognized post secondary institution in Computer Science/Engineering, Atmospheric/Ocean/Climate science, or Applied Mathematics/Physics.

Degree equivalency

Experience in supporting local computing infrastructure in a Windows environment.
Experience in a High Performance Computing (HPC) environment.
Experience in software documentation.
Experience with version control (e.g., Git).
Experience in numerical methods.
Experience in numerical modelling.
Experience in climate/atmospheric/ocean modelling.
Experience in working with large datasets.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of Python programming and environment management (Virtual environments, i.e. Anaconda).

Knowledge of modern software engineering principles.

Ability to produce and evaluate technical documentation.

Ability to troubleshoot and maintain IT hardware and provide recommendations for improvement.

Ability to plan, organize and manage the installation and maintenance of software packages and libraries.

Ability to communicate effectively orally and in writing.

Ability to develop and maintain well documented software tools for use in a collaborative scientific/software development team.

Effective interpersonal skills
Initiative
Judgement
Detailed oriented
Thorough planning

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of new emerging computing tools like Julia, and Jupyter hub.
Knowledge of containers (e.g., Singularity/Docker).

Willing to work occasional out of business hours duties

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The onus is on candidates to demonstrate that they meet all of the above qualifications in order to receive further consideration.

Asset qualifications may be used in the screening process. Therefore candidates must clearly demonstrate in their application which of the asset criteria for education and experience they possess.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The hiring Department will only accept on-line applications. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line.
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.
• Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

A written exam may be administered.

Interviews may be conducted.

Reference checks may be conducted.

Reference Check: Please ensure that your referees have a thorough and direct knowledge of your work and are able to answer specific questions about your achievements and strengths. In addition, supervisors must be able to comment on your abilities and competencies.

Please note that any information provided through this selection process may be considered in the assessment of any of the essential or other qualifications, including the ability to communicate effectively in writing.

Our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Candidates with foreign educational credentials are required to provide proof of Canadian equivalency. You may consult The Canadian Information Centre for International Credentials at http://www.cicic.ca for further information.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.