Analyst / Mediation Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*We ENCOURAGE candidates outside of the National Capital Region to apply to this selection process as telework might be possible for some position.

Duties

DISPUTE RESOLUTION BRANCH:
The mandate of the Dispute Resolution Branch is to resolve disputes regarding federal transportation services, rates, fees and charges as well as to ensure Canada's national transportation system is accessible to all persons, including persons with disabilities. Senior analysts support the mandate by resolving disputes through facilitation or mediation, and by supporting the Members through the adjudication process, as well as by developing or updating resource tools .

STREAM 1: DISPUTE ADJUDICATION DIRECTORATE
STREAM 2: ALTERNATIVE DISPUTE RESOLUTION DIRECTORATE

Work environment

Come work for the federal government’s first independent regulatory body: the Canadian Transportation Agency.

The Canadian Transportation Agency is a small organization (about 300 people) with an important mission – to advance Canadians’ economic and social well-being by:

• helping to keep the national transportation system running efficiently and smoothly
• protecting the fundamental right of persons with disabilities to accessible transportation
• providing consumer protection for air travellers.

We are committed to creating a healthy and respectful workplace. Our small size enables us to meet regularly at all-staff events, and encourages dialogue and collaboration – both between managers and employees, and through inter-branch networks and tiger teams. You will have the opportunity to get to know and collaborate with many colleagues across the Agency.

We are located at 15 Eddy, in the heart of Gatineau, with easy access to fitness facilities, public transportation and restaurants.

Intent of the process

This process is to staff determinate positions. A pool of qualified or partially-qualified candidates could be created to staff future positions with various tenures (indeterminate, deployment, acting, and assignment/secondment) with similar requirements, various language requirements and profiles and various security requirements.

Results of this staffing process may be used for similar positions in the Agency and other departments and agencies in the federal government.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS

EDUCATION:
All streams: Bachelor degree from a recognized university in a field related to the duties of the positions (ex: economics, social sciences, law, commerce, finance or sciences) or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
All streams: Academic or work experience in presenting analysis and advice orally and in writing.

Stream 1: Academic or work experience in conducting research and synthesizing information from various sources.

Stream 2: Experience in conducting mediations or facilitations* as a neutral third party to a dispute.

* The facilitation is a dispute resolution method where a neutral third party has informal discussions with each party involved in the dispute and tries to develop a solution.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION:
A certificate from a recognized training organization in conflict resolution or alternative dispute resolution.

Degree equivalency

EXPERIENCE:

All streams:
Experience working in an administrative tribunal.

Experience writing materials to or for decision-makers, including but not limited to tribunal's members, judges or arbitrators.

Experience using on-line tools (ex: Zoom, Microsoft Team, Webex) to plan, chair and host video and audio conference calls.

In support of achieving a diverse workforce, preference may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities and women.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential and Bilingual Imperative BBB/BBB

Information on language requirements

COMPETENCIES:

All streams:
Demonstrating integrity and respect.

Thinking things through.

Working effectively with others.

Showing initiative and being action-oriented.

ABILITIES:

All streams:
Ability to plan and prioritize workload to meet multiple deadlines.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Stream 1: Ability to analyze information, develop options and recommendations.

Stream 2: Ability to conduct mediations and facilitations as a neutral third party to a dispute.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Canadian Transportation Agency is committed to maintaining a representative workforce reflective of Canadian society. In support of achieving a diversified workforce and our employment equity goals, qualified candidates who self-declare in a staffing process as Aboriginal peoples, persons with disabilities, visible minorities and/or women may be selected for appointment to fulfill organizational needs, including reducing representation gaps.

OPERATIONAL REQUIREMENTS:

All streams: Availability and willingness to work overtime for travelling and/or to advance or complete work on time.

Stream 2: Must hold a valid driver's license and be willing to drive to remote locations in Canada.

Conditions of employment

Reliability Status security clearance

CONDITION OF EMPLOYMENT:

Stream 2: Availability and willingness to travel across Canada on an on-going regular basis, including to some transportation industrial facilities (for some positions).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination will be administered.

An interview will be administered.

Reference checks may be sought.

All written communication obtained throughout the selection process, from the time of application to close of process, could be used to evaluate the candidate.

Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTICE : It is your responsibility, as an applicant, to clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications and that adhere to the stipulated format. Please note that it is not sufficient to simply state that the qualification is "met" or to provide a listing of current or past responsibilities. You must provide concrete examples which clearly demonstrate how you meet each factor of the screening criteria (Experience) for all Essential and applicable Asset Qualifications. Failure to do so may result in your application being rejected.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. The Asset Qualifications contained in the Statement of Merit Criteria may be used as a screening tool.

Pass marks will be established for each qualifications. However, achieving the pass mark is not a guarantee of an appointment or that candidates will be put through the next stages of the assessment process. Cut-off scores and/or top-down approach may be used at any stage of the staffing process if there are a sufficient number of candidates to meet anticipated staffing needs.

Locations, dates and times for exams and/or interviews will be determined by the employer. Scheduling of alternative exam and interview dates will only be considered for religious reasons, death in the family, in cases of serious illness or for a reasonable reason approved by the selection committee. A doctor's certificate or other proof will be required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.