Are you the Program Services Officer we are looking for ?

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

If the quantity of candidates is insufficient, we will consider the persons residing in Canada and Canadian citizens residing abroad.

By joining us, you will evolve within a dynamic, inclusive and welcoming organization that makes service to senior citizens its main mission. The organization establishes itself as an employer of choice by offering several benefits to its employees (competitive salaries, flexible work schedules, paid leaves, health and dental benefits, pensions, multiple career development opportunities, etc.).

You are the person we are looking for if:
• Client service is important to you and you want to make a difference in the lives of our seniors;
• You are looking for an exciting place to work in an environment of continuous learning;
• You like math and working with numbers;
• You are available and willing to work in Quebec City.

Upon hiring, a 12-week period of mandatory training will take place from Monday to Friday, 8:00 am to 4:00 pm. You must be available for the entire duration of the training period. Passing the exam that follows this training period is essential to the continuation of employment.

Duties

As a Program Services Officer, your main task would be to help process effectively applications and demands related to the Old Age Security program. Among other things, you will have to:
• Analyze various information from clients’ tax returns, succession documents or civil status documents;
• Perform calculations and prepares estimates to determine corresponding eligibility and entitlement in accordance with prescribed procedures and guidelines; and
• Communicate with citizens, their representatives and third parties in writing and verbally to obtain and provide information and to provide explanation on decisions, legislation and procedures related to the Old Age Security program.

For more information, see the descriptive video by copying and pasting the following address into your browser (French only):

https://www.youtube.com/watch?v=cgZiC9eS5Co&feature=youtu.be

Work environment

In the heart of Old Québec, 330 de la Gare du Palais Street is near restaurants, cycle paths, parks and trails that meander along the St. Lawrence River and the St. Charles River. The location is easily accessible and serviced by several main bus routes and the ferry.

You will have to be able to get to your workplace at Gare du Palais every day, if required.

https://goo.gl/maps/rWu9Nx3Uxmw

Intent of the process

To create a pool of qualified candidates to staff at least 30 positions between October 2020 and January 2021. The assessment of the candidates will start in September 2020. Depending on the organization’s needs, other hiring may be done from this pool.

This selection process may be used to staff similar positions in various locations within Service Canada.

Positions to be filled: 30

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education,training and (or) experience).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca.

Degree equivalency

EXPERIENCE

Experience in using technology such as Microsoft Office Suite software ( Word/Excel/Outlook), other email, Internet;

Experience in providing services relative to the delivery of programs to the generic public, either in person with external clients, by telephone or by email, specifically involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND SKILLS

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Client Focus
Dependability
Arithmetic Calculation

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Graduation from a recognized post-secondary institution with a
degree in accounting, in administration or finance

Degree equivalency

EXPERIENCE

Experience in the performance of tasks related to accounting or financial activities and requiring mathematical operations such as filing tax returns for different types of client groups, distributing financial or insurance products and services, regularizing accounts and producing financial statements.

OPERATIONAL REQUIREMENT

Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice.

To be able to manage the number of applicants in this selection process, random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed. Asset qualifications could also be used at the screening stage.

Our messages will be sent to you from the following email address: . Take the necessary actions to ensure that our emails are not redirected to your junk email folder.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.