PM02 Level Officer Positions at Service Canada - Quick Staffing Process

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***NOTE: In order to apply, you MUST identify as one of the following Employment Equity groups; Aboriginal persons, visible minorities, persons with disabilities. These groups have been selected where under-representation has been identified in the organization. Only applicants who meet the requirements in the area of selection (who can apply) will have their application retained.

Please note, this process is being carried out in conjunction with CSD20J-020378-000010, Selection process number 2020-CSD-EA-ATL-0084206. Applicants will only be assessed once.
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This is your chance to join an Employer of Choice!

ESDC has been named as one of Canada's top 100 employers!

There are many reasons why ESDC is a great workplace.

ESDC delivers a range of programs and services that affect Canadians throughout their lives. The Department provides seniors with basic income security, supports unemployed workers, helps students finance their post-secondary education and assists parents who are raising young children. We are very proud to serve our fellow Canadians! See for yourself on how we have an impact on Canadians: https://www.canada.ca/en/employment-social-development/programs/results/stories.html

Employee Focused Culture. We recognize the importance of continuous learning, career development opportunities and work-life balance within a diverse and respectful work environment.

Duties

Citizen Services Specialist duties:

Promotes the Department’s offerings (such as Old Age Security (OAS)/Canada Pension Plan (CPP) Integrity Services, Employment Insurance (EI) electronic services, Social Insurance Numbers, Apprentice Incentive Grant (AIG), Canada Education Savings Program (CESP), Passports, etc.) to citizens and the community in response to identified or specific needs or government priorities. Assesses and responds to citizen or community (off-site, outreach, multiple overlapping priorities) needs and liaises with partners to coordinate the delivery of service offerings.

For the Program Officer duties:

Administration and execution of grant and contribution and labour market programs under the Department's responsibility with a view to solving problem situations for a community according to the needs defined. Promotes and delivers programs to citizens and communities. Assesses and meets the needs of citizens or the community.


Please note that telework or remote work arrangements may be used to staff certain positions. This will be determined by the hiring manager. Employees may still need to report to a Service Canada location as required.

Work environment

Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?

The Office Environment:

Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated. Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and many ways to get engaged. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Intent of the process

The intent of this process is to create a pool of qualified candidates at the PM02 level to staff positions within Employment and Social Development Canada in the designated locations listed through this job advertisement.

In order to manage the number of applications in this selection process, management may apply top-down and/or random selection at any stage throughout the process.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Education NOTE:
- A Secondary School Diploma refers to a High School Diploma.
- Equivalencies granted by provincial and/or territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
- A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma.
*A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC).
- The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320).
- The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative – Level CBC

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Relationship Building
Client Focus
Dependability

For Citizen services specialist positions:
Presentation Skills

For Program officer positions:
Diagnostic Information Gathering

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:

Willing and able to work outside core hours, including evenings and weekends, as per operational requirements
Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation)
Willing and able to travel by various modes of transportation

Conditions of employment

Reliability Status security clearance

Willing and able to travel for training purposes
Willing and able to work shift work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates are entitled to participate in the appointment process in the official language of their choice.
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Work Locations
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Newfoundland and Labrador: Corner Brook, Stephenville, Gander, Marystown
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STEP 1 - SUBMISSION OF APPLICATION:

Job applications must be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605 .

Your application must indicate locations in which you would accept employment.

No cover letter required. Simply submit your résumé.
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STEP 2a - TWO (2) VIRTUAL ASSESSMENTS:

Our goal is to complete this selection process in an efficient, timely manner. Within a few days of the poster closing, all applicants will be contacted via email to complete two virtual tests. Please check your junk mail!

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FOR BILINGUAL POSITIONS ONLY:

STEP 2b - LANGUAGE ASSESSMENTS:

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

To obtain a copy of SLE results, candidates may make a request at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#N1.

For more information on SLE, visit the following web-site:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

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STEP 3 - QUICK INTERVIEW:

Candidates who successfully complete the two tests, will be invited to a short telephone interview at the beginning of September.

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STEP 4 - Validation of Education, Security, Citizenship and/or Proof of Name Change (if applicable):

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate.
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THE INTENTION IS TO HAVE THE PROCESS FINALIZED BY END OF OCTOBER.
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All information obtained throughout the selection process, from the time of application to close of process, may/will be used to evaluate the candidates.

Please be advised that this process is intended to proceed quickly. Alternative assessment dates will be limited and only considered under exceptional and verifiable circumstances. Failure to complete a scheduled assessment without good reason will result in your application being given no further consideration in this process.

Communication (including issuing screening results and sending invitations for written tests and interviews) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

For appointment processes where the area of selection was limited to Aboriginal peoples or to members of designated employment equity groups that included Aboriginal peoples, the Aboriginal candidates proposed for appointment or appointed must complete and sign the Affirmation of Aboriginal Affiliation Form as a condition of appointment prior to or at the same time as the offer of appointment, even if they have already self-declared as an EE member when applying.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.