Disability Services Assistant / Processing Clerk / Records Clerk / Payment Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***The intent of this process is to establish a pool of qualified candidates which could be used to staff French Essential and Bilingual Imperative positions.*****

Please note when submitting an application to this selection process, you will be prompted to answer questions concerning the essential education and experience qualifications and, if applicable, other (essential and nonessential) qualifications.

Candidates may not be solicited for incomplete or possible missing information.

INSTRUCTIONS
When recording your examples, be sure you:
- Provide concrete, specific examples of actions that speak directly to the experience sought.
- Provide all examples in sentence format.

Failure to provide the above information in the format required may result in your application being rejected from the process.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED!!!

Work environment

Due to COVID-19 restrictions, it has been determined that the work for this position can be performed remotely.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be
used to staff similar or identical positions with various tenures, language requirements,
and/or security clearance levels in various Federal Government Departments or
Agencies, in various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of two years of secondary school or employer-approved alternatives*.

*Employer approved alternative is an acceptable combination of training and experience. Experience working in an office environment that required tasks such as: typing, filing, sending and replying to e-mail, answering telephone inquires, etc and training in the basic use of computers.

Note - Candidates who have been appointed or deployed for an indeterminate period to a position in the CR classification are accepted as meeting the two years of secondary school requirement.

Degree equivalency

Experience:
EX1 - Experience** providing service to clients by telephone, in person or in writing.
EX2 - Experience** providing clerical/administrative support services.
EX3 - Experience** using computer software such as Microsoft Office (Word, Powerpoint, Excel, Outlook etc.)

**Experience is defined as having performed the activities for a duration of at least 1 year.

Abilities:
AB1 - Ability to communicate in writing
AB2 - Ability to communicate orally
AB3 - Attention to detail
AB4 - Ability to multi task – (CR-05 position only)

Personal Suitabilities:
PS1 - Judgement
PS2 - Initiative

***All abilities and personal suitabilities will be assessed through the online application and a response is MANDATORY. Candidates must also provide the name and contact information of a reference person who can validate their answer (where applicable).***

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
Bilingual Imperative BBB/BBB, CBC/CBC

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Education:
AED1 - Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university).
AED2 - Successful completion of post-secondary school diploma (includes community college, CEGEP, technical college or university) with specialization in a health-related or social work field.

Degree equivalency

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces.
AEX2 - Experience working in a Health Services environment.
AEX3 - Experience working with medical terminology.
AEX4 - Experience in handling / protecting personal client information in accordance with Access to Information Act and Privacy Act requirements.
AEX5 - Experience in the administration and maintenance of information in an electronic processing system.
AEX6 - Experience using Freebalance.
AEX7 - Experience handling financial transactions in an office setting.
AEX8 - Experience working with Veterans Affairs Canada programs, services or benefits.
AEX9 - Experience working in Veterans Affairs Canada client pay.

Organizational Needs :
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Operational Requirements:
One or more of the following may be deemed an operational requirement depending on the position being staffed:

May be required to work overtime

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

Various random selection methods may be used to manage the number of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.