Opportunity is knocking – Are you ready to open the door? Manager, Business Relations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Canada continues to navigate the challenges of the COVID-19 pandemic. As the country’s largest employer, the Government of Canada is committed to playing a leadership role by further protecting the health and safety of public servants and the communities where they live and work across Canada. Vaccination is the most effective tool to reduce the risk of COVID-19 for Canadians and protect the broader public health. As of October 6, 2021, the Government of Canada requires public servants to be fully vaccinated against COVID-19. Accommodation requests will be assessed on a case-by case basis and will be limited to employees who are unable to be vaccinated due to a certified medical contraindication, religion or any other prohibited ground of discrimination as defined in the Canadian Human Rights Act (CHRA).


Further to changes made to the Public Service Employment Act (PSEA) to address systemic barriers for equity-seeking groups in public service staffing, permanent residents now have the same preference as Canadian citizens when appointments are made through external advertised hiring processes. The following statement replaces the statement in the ‘’Preference’’ section located at the bottom of the job advertisement (i.e. correct statement includes permanent residents):

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Please note that the first pull of candidate applications is scheduled for September 25, 2020 at noon (Eastern Daylight Time [EDT]). We encourage you to apply before this deadline to be considered for this first pull. Applications received after this date will be considered in the following pull.

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Candidates who do not meet the essential experience criteria and who are eliminated during the screening phase or during the Self-Assessment Report can update their application in the inventory for another draw.

Candidates who will be eliminated during the interview or the references will no longer be considered

We will only accept on-line applications received via the jobs.gc.ca site. To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Duties

About the job
Do you want to help shape the future of Information Technology (Iand Information Management (IM) within the federal government? Do you want to be part of a highly talented, passionate and driven team that is dedicated to evolving IT and IM services in support of Employment and Social Development Canada (ESDC) programs and services?

The Innovation, Information and Technology Branch (IITB) in ESDC exploring a number of emerging technologies and trends and must meet the growing demand for digital services within ESDC and the broader Government of Canada. IITB is looking for brilliant and highly-motivated Business Relations Managers who thrive on innovation to deliver results. We have a number of exciting opportunities where you can make a greater impact on services delivered to Canadians than you ever thought possible!

Duties:
- Establish, manage, collaborate and engage with partners and stakeholders
- Keep abreast of technological trends and horizontal initiatives witthe department and across the GC;
- Provide strategic advice and guidance;
- Prepare briefing packages and reports for senior management; and
- Lead and manage a team.

Work environment

OPPORTUNITY TO WORK FOR ONE OF THE TOP EMPLOYERS IN CANADA.

Intent of the process

A pool of qualified candidates may be established in order to staff similar positions within the Innovation, Information and Technology Branch (IITB) and across the federal government, with various tenures and/or locations.

Please note that the first pull of candidate applications is scheduled for September 25, 2020 at noon (Eastern Daylight Time [EDT]).

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

It is your responsibility to provide appropriate examples illustrating how you meet each qualification by following the STAR response method. Failing to do so could result in your application being rejected.

In order to be considered, your application must clearly explain how you meet the following essential qualifications.

E1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed. Other fields of study include subjects such as Business Administration, Business Analysis, Marketing.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having metthe minimum education standard whenever this standard is called for when staffing positions in the CS group.

2. It is the recognized educational institution (e.g.community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

Experience

All experience factors will be assessed on the depth and breadth of experience associated with the performance of a broad range of related activities, which were the candidate’s primary work responsibilities. It will be assessed on the basis of the scope, complexity and the diversity of the work performed.

[When explaining your experience be sure to: identify the job / job title being performed, the length of time in the job while acquiring the experience, and describe the activities you were doing related to the required experience.]

EX1: Experience managing employees, including managing employee performance. (Also describe if employees are physically co-locate or managed virtually.)

EX2: Experience providing strategic advice, guidance, and recommendations on business solutions and/or complex issues. (Also describe to whom you are providing advice/guidance/recommendations; as well what business solutions and/or what makes the issues complex.)

EX3: Experience managing relations with business partners and/or vendors and/or stakeholders in support of the delivery of the organization’s primary product/s or service/s. (Also describe your interactions with Information Technology specialists; and the primary product/s or service/s of the organization.)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

Asset Education

AED: Graduation with a degree from a recognized post-secondary institution in computer science, information technology, information management or another specialty relevant to the positions to be staffed such as: Business administration, Business Analysis, Marketing, etc.

Degree equivalency

Asset Certification

• Business Analysis (IIBA)
• Business Architecture (BIZBOK)
• Business Relationship Management Certification (BRMP)
• Project Management Professional (PMP)
• Projects in Controlled Environments, version 2(PRINCE2)
• The Open Group Architecture Framework(TOGAF)
• Other professional certifications relevant to the position to be staffed

Asset Experience

AEX1: Experience providing Business Relationship Management services on behalf of an IT organization.

AEX2: Experience in representing an organization at conventions, associations, committees, working groups, etc.

AEX3: Experience in preparing formal project documentation, such as Proposals, Business Cases, Project Charters, project management plans.

AEX4: Experience managing a virtual team.

AEX5: Experience in budget management within a large organization.

AEX6: Experience establishing and managing contracts for outsourced services.

AEX7: Experience in planning, monitoring and delivering projects.

AEX8: Experience negotiating with external service providers.

AEX9: Experience chairing, facilitating and coordinating meetings with clients related to IT projects.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge
K1: Knowledge of technology trends in relation to Employment and Social Development Canada’s priorities and Government of Canada IM/IT strategic plans.

Competencies
C1. Vision and Strategy: you contribute to the implementation of organizational strategies
C2. Mobilize People: you encourage a sense of common purpose and direction
C3. Integrity and Respect: you hold yourself and the organization to high ethical and professional standards
C4. Collaborate with Partners and Stakeholders: you collaborate effectively with others and influence discussions to ensure successful completion of common objectives
C5. Promote Innovation and Guide Change: you innovate through analysis and ideas
C6. Achieve Results: you focus on achieving business results; you use sound judgement to make decisions

Abilities
A1. Ability to communicate effectively in writing.
A2. Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Preference may be given to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, and women.

OPERATIONAL NEEDS:
Work overtime on short notice, if required.
Travel may be required.

Conditions of employment

Must be fully vaccinated against COVID-19 as per the Policy on COVID-19 Vaccination for the Core Public Administration.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promo employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

***************************ASSESSMENT***************************
You must meet all essential qualifications in order to be appointed the position.
Other qualifications may be a deciding factor in choosing the person to be appointed.
Essential and some asset qualifications will be assessed through your application. Security and language requirements may be assessed at time of appointment to a position.

An interview, a test/exam and reference checks may be administered. Please note that no informal discussions will be held.

Assessment is planned to occur on an ongoing basis. Failure to attend assessments as scheduled without good reason may result in the rejection of your candidacy.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.

Candidates MUST meet each essential merit criterion in order to be found qualified for the position. A pass mark will be established for each.

Applicants may be appointed to the position even though he/she do not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. A pass mark will be established for each.

Applicants may be appointed to the position even though he/she do not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of th asset qualifications.

Top-down ranking can be used at any stage of the assessment process where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass mark and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

**************************COMMUNICATION***************************
Candidates will be contacted by email. It is entirely your responsibility to inform us of any changes regarding your contact information.

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BESENT. WE WILL ONLY CONTACT THOSE CANDIDATES SCREENEDINTO THE PROCESS.

*************************PROOF OF EDUCATION***************************
You must provide proof of your education credentials.

Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials(CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

**************************Other information***************************
Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Applicants must submit their applications on-line.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor will required before an offer can be made.

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.