STREAM 1: Manager / STREAM 2: Senior Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** The process in question will be reopened for a period of 48 hours due to an administrative error regarding the intent of the process. More precisely the mention ''different linguistic profiles'' vs the CBC profile required for an official appointment. Candidates who have already applied will not have to do it again.

Please note that only candidates who have a CBC level may be considered for a possible appointment and for both streams. ***


Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process.

The screening committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences). No other documents, such as cover letter, will be considered at this phase. To reinforce this procedure, the option to attach a cover letter has been deactivated in the system.

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met by clearly indicating:

1. The name of the department or organization where the experience was acquired;
2. The title of the position occupied, group and level, and the period(s) in which you performed the functions (Month-Year to Month-Year); and
3. Specific details of tasks or projects demonstrating how the experience was acquired and concrete examples.

You will not have further opportunity to provide additional information.

You must provide proof of your education credentials before the closing date of the advertisement at the following email address:

Work environment

Why join Shared Services Canada (SSC) ?.... To be part of a transformation like we’ve never seen before!

SSC is mandated to modernize the Government of Canada’s IT infrastructure which supports all programs and services for Canadians. Citizens across the country expect to use the latest digital technology to receive the services they need, when and where they need them and on any device – whether they are filing their taxes, applying for a passport or getting the latest recall information. Seize this opportunity to be part of this leading-edge transformation towards a more digital government by joining the Data Centre Services Branch—a dynamic team of forward-thinking professionals ready to make this vision a reality!

SSC is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

This process will be used to establish a pool of qualified or partially qualified candidates which could be used to staff similar positions with various security profiles and various tenures within Shared Services Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed or acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

All Streams (MANAGER and SENIOR ADVISOR, INFRASTRUCTURE/OPERATIONS)

E1. Significant* experience working with multi-disciplinary team within an IM/IT environment and contributing to a large or complex*** project, initiative or activity in the area of IT Infrastructure.

E2. Significant* experience providing advice and recommendations to management on
complex*** issues related to the delivery of IT infrastructure services.

E3. Significant* experience chairing or facilitating IT related committees, meetings or
working groups with clients, partners and stakeholders.

Stream #1: MANAGER, INFRASTRUCTURE/OPERATIONS

E4. Significant* experience managing and leading a team**** of Information Technology (IT) Specialists.

E5. Extensive** experience in the management of human and financial
resources.

Stream #2: SENIOR ADVISOR, INFRASTRUCTURE/OPERATIONS

E6. Significant* experience in advising technical resources and management on complex partner business requirements.

E7. Extensive** experience in process improvement and strategy development
supporting IM/IT projects and functions.

*Significant* means for a period of approximately 3 years within the last 5 years. Also refers to a depth and breadth of experience performing a broad range of complex activities.
**Extensive** means for a period of approximately 1 years within the last 3 years.
***Large or complex*** projects, initiatives or activities are with at least two (2) of the following characteristics: multiple phases with concurrent activities, significant value ($1M plus), affecting many partners or stakeholders, precedent setting, having a major impact on the public service.
****Team**** means a group of at least three members.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ESSENTIAL KNOWLEGDE

All Streams (MANAGER and SENIOR ADVISOR, INFRASTRUCTURE/OPERATIONS)

K1. Knowledge of current trends and best practices, as well as issues and challenges facing the public and the private sector in the fields of IM and IT.

COMPETENCIES

All Streams (MANAGER and SENIOR ADVISOR, INFRASTRUCTURE/OPERATIONS)
C1. Create Vision and Strategy
C2. Uphold integrity and respect
C3. Collaborate with partners and stakeholders
C4. Achieve results

Stream #1: MANAGER, INFRASTRUCTURE/OPERATIONS
C5. Mobilize People

Stream #2: SENIOR ADVISOR, INFRASTRUCTURE/OPERATIONS
C6. Promote innovation and guide change

ESSENTIAL ABILITIES

A1 Ability to communicate effectively orally
A2 Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
Graduation with a degree (Bachelor's degree) from a recognized post-secondary institution in computer science, information technology, information management or another specialty relevant to the position.

Degree equivalency

ATTESTATION

AC1. Professional certification in Information Technology Infrastructure Library (ITIL).

AC2. Project management certification (e.g. Prince 2, PMP)

EXPERIENCE

AE1. Experience in preparing and contributing to the development of materials such as; briefing notes, memoranda, business cases, communication products and presentations for use by Senior Management.

AE2. Experience providing advice and guidance to management (EX-01 and above)
and clients in the area of IM/IT.

AE3. Experience developing corporate reporting and strategic planning
documents.

AE4. Experience conducting business analysis within an IM or IT environment.

ORGANIZATIONAL NEEDS:
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS
Traveling and overtime may be required.

Conditions of employment

Reliability security clearance / Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination will be administered.

A competencies validation exercise will be administered.

References check will be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You must provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Failure to respond to communications may be construed as a withdrawal from this process.

A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.