Manager – Operational and Professional Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

To provide high-quality translation and interpretation services, the Bureau relies on strong operational and professional support teams.

The work consists of:
Managing the administrative and professional support teams for translation or interpretation through mid-level team leaders;

Planning and participating in the implementation of horizontal strategies, business processes and work procedures to ensure the smooth functioning of the sector and the maintenance of effective relationships with other centres of expertise and sectors of the organization, with clients and with industry, and assisting in the development of standard performance and quality standards to deliver a quality product to clients in a timely manner;

Representing the organization to internal and external clients and consulting with other government departments and industry to help resolve operational and strategic issues;

Providing strategic and operational advice to senior management;

Planning and managing the material, financial and human resources of the team

Work environment

Does this sound like you? If you meet these criteria, the Translation Bureau of the Government of Canada needs you! We are looking for dynamic and inspiring people to work in a highly operational environment while managing constantly shifting priorities.

The Translation Bureau is a Special Operating Agency of Public Services and Procurement Canada (PSPC). It supports the government of Canada in its efforts to serve Canadians and communicate with them in both official languages.

The Bureau aims is a Centre of Excellence in language services. The foundation of its modernized vision rests on several initiatives. This includes strengthening employee wellbeing; improving service quality; reaching out to professional associations, universities and clients; planning and managing resources effectively; and, lastly, conducting research and development in automatic translation and artificial intelligence.

The Services to Parliament and Interpretation sector provides translation and interpretation services to Parliament, departments and federal government agencies in official, foreign, indigenous and sign languages.

Intent of the process

A pool of fully qualified candidates may be established through this process to staff identical or similar positions, within the Translation Bureau, with various security, location, language requirements and tenures (permanent or temporary).

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
Degree from a recognized post-secondary institution or an acceptable combination of education, training and/or experience*.

*"Acceptable combination" is defined as a minimum of a high school diploma and five years of work experience in the administrative field. Some education and experience may also be taken into consideration when determining if your combination is acceptable.

Degree equivalency

Experience
Minimum of two (2) years of experience in managing a client service team.
Experience in the analysis and strategic planning of operational requirements.
Experience in providing advice and recommendations to management.
Minimum of two (2) years of experience in human and financial resources management.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience
Experience in managing multidisciplinary teams.
Work experience in the language industry.
Experience in project management.
Experience in negotiating with clients, partners and stakeholders.

Operational Requirements
Willingness and ability to work overtime in the evenings and on weekends, occasionally.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Abilities
Ability to manage.
Ability to work under pressure and prioritize.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

Competencies
Mobilize people
Collaborate with partners and stakeholders
Achieve results
Uphold integrity and respect
Work effectively with others
Client service - Level 2

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities

Information on employment equity

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will contact you by email and/or via your public service jobs account. Please make sure that your email address is valid and accepts messages from unknown senders. It is your responsibility to regularly check your email and jobs account for communications regarding this selection process. Should we contact you and you fail to reply within the designated time frames, your application may not be given further consideration.

Please note that any written communication related to this process could be used to assess your written communication.

You must clearly demonstrate, with examples, how you meet the essential education and
experiences and/or the assets requested. Please make sure to complete all applicable text boxes and include dates in order to have your application considered. Information such as "See CV", "I have the experience" and "See cover letter" will not suffice and could result in the rejection of your application.

In addition to a written exam, an interview and a reference check, the selection board may require copies of past performance appraisals to assess the essential qualifications.

The selection board may, at any point during the selection process, use random selection or apply asset criteria to select candidates for the next phase of the assessment.

A description of the Client Service Competency at Level 2 is available at: http://intranet.tpsgc-pwgsc.gc.ca/rh-hr/carriere-career/competences-competencies/scniv-cslev-comp-eng.html.

A description of the key leadership competencies at the Manager level is available at: https://www.canada.ca/en/treasury-board-secretariat/services/professional-development/key-leadership-competency-profile/examples-effective-ineffective-behaviours.html.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.