Bilingual Manager, Client Advocate

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

AAFC is committed to diversity and inclusion and is proud to be recognized as one of Canada’s best diversity employers. We welcome all applicants and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group (i.e. Aboriginal Peoples, Persons with Disabilities, Visible Minorities or Women).

PLEASE NOTE: Due to the current Covid-19 situation, it is anticipated all assessment steps for this selection process may be conducted using virtual tools.

Tips for candidates who wish to apply:
✔ The application process will take approximately 60 minutes to complete.
✔ When submitting your application, you will be asked for information about your education and experience. The system will prompt you with specific questions for each qualification. This requires that you provide additional details in a written text response thoroughly explaining where, when and how you obtained this education or experience. Ensure you answer the questions if applicable.
✔ Your Resume is also required

Duties

The immediate need is to staff a BILINGUAL MANAGER, CLIENT ADVOCATE (PM-04). This manager:
• Plans and manages the human resources of a work unit contributing to service delivery objectives for the Business Risk Management programs delivered by the Farm Income Programs Directorate
• Ensures timely and accurate processing of clients’ applications; contributes to and implements service delivery and monitoring frameworks; administers the program appeals process; provides authoritative advice on program related issues to internal and external clients and other stakeholders
• Participates on and leads project teams and working groups involved in analyzing and developing program delivery strategies and initiatives, plans, policies and procedures; prepares comprehensive analysis, briefings and reports including those related to issues which lack precedent; provides advice on processing and service delivery issues, delivers presentations in order to facilitate understanding and co-operation
• Chairs and/or participates in departmental and external committees and meetings; represents the Department in consultation with clients/stakeholders and partners to achieve accurate and client focused resolution of program applications; provides assistance and advice to MP/MLAs whose offices are trying to assist constituents and provides file specific information and assistance to provincial partners.

If you are interested in this position we encourage you to apply. This process may also be used to staff other similar positions.

Work environment

At AAFC, we offer a dynamic, diverse work environment with flexibility in work hours, tele-work options (during Covid-19 response, and potentially in the future), work-life balance, and much more! The Farm Income Programs Directorate (FIPD), located in the heart of the Exchange District in downtown Winnipeg, is comprised of over 225 talented individuals working in a wide variety of functions and disciplines. We support skill development, innovative thinking and positive leadership. If you are looking for an opportunity to build relationships, lead projects and grow your skills, consider joining our team!

Intent of the process

Immediate need: To staff one (1), PM-04 Bilingual Client Advocate Manager indeterminate full-time position in Winnipeg, Manitoba.

A pool of qualified candidates will be established and may be used to staff similar positions with various tenures (Indeterminate, Specified period, Acting, Assignment, Secondment, or Deployment) based on the position being staffed within Agriculture and Agri-Food Canada (AAFC). Additional qualifications may be required by the hiring manager(s) and applicants will be provided the opportunity to submit information or be assessed in relation to any additional qualifications that may be applied.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

IF YOU HAVE FOREIGN CREDENTIALS, please follow the link below for information on how to obtain a degree equivalency. You must obtain an equivalency, at your own expense, in order to be considered for appointment into the public service.

EDUCATION
► Successful completion of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

► Recent* and significant** experience managing people OR recent* and significant** experience leading project teams/working groups to achieve organizational goals.

► Experience in analyzing issues, identifying and recommending proposed courses of action or solutions that support sound decision making.

► Recent* experience in providing both written and verbal briefing material to management.

► Experience in creating and maintaining collaborative relationships or partnerships requiring consultation and engagement with internal or external partners.

* Recent is defined as normally acquired within the last five (5) years.
**Significant experience is defined as the depth and breadth of experience normally associated with having performed a broad range of activities related to the position.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE
► Experience managing staff who are responsible for delivering services/programs to clients normally associated with having managed a full performance management cycle***.

► Experience in account verification or other related financial activities.

► Experience interpreting and applying policies, procedures and standards.

***Performance management cycle depicts the stages involved in the process of planning, monitoring, reviewing, and providing feedback on an employee’s performance. The process is centered on setting employee goals that are aligned with strategic objectives of the organization.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
► You must be able to work in English AND in French (Reading, Writing and Oral proficiency). We are looking for a bilingual profile of CBC/CBC. If you aren't sure what that means, click on the link below!

Information on language requirements

The following qualifications are also required for this position and you will be assessed for them at a later date.

COMPETENCIES
► Collaborate with Partners and Stakeholders
► Planning and Organizing
► Initiative
► Dependability
► Written Communication
► Interactive Communication

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
Ability and willingness to work overtime on occasion.
Ability and willingness to travel on occasion.

Conditions of employment

Various levels of Security Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

APPLICATION & CORRESPONDENCE INFORMATION

Persons with disabilities preventing them from applying on-line are asked to contact the email referenced below under “Contact Information”.

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You do not need to provide a cover letter (just your résumé). Your résumé is required and will be reviewed and used to validate the qualifications described.

We will contact you by e-mail, and/or via your Public Service jobs account. Please ensure that your e-mail address is valid and accepts messages from unknown users. It is your responsibility to regularly check your e-mail and jobs account for communications regarding this selection process. Should we contact you and you fail to reply within the designated time frames, your application may not be considered further.

The Cracking the Code video helps people who are looking for a new career with the Government of Canada to navigate the application process step by step: https://youtu.be/0GW7P3g9hhI

ASSESSEMENT INFORMATION
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

All information obtained and communication relating to this process, including email correspondence, may be used in the assessment of qualifications and evaluation of candidates.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

A written examination and/or an interview may be administered.

Reference checks will be sought near the end of the selection process and you will be asked to provide contact information for two employer references. The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates if found necessary, in order to make a suitable assessment of the candidates.

Proof of your education credentials will be required at a later date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.