PROGRAM SUPPORT CLERK **Quick application**

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

• Obtains, inputs, maintains and extracts data, reports and documentation related to applications, claims, files, and other administrative forms.
• Verifies and validates data and documentation for authenticity, accuracy, completeness and compliance with legislation, to support the determination of eligibility and entitlement.
• Searches, reviews and compares information from applications, system-generated reports and other sources, identifies gaps and discrepancies, and contacts clients to obtain missing information and clarifications.
• Communicates with clients and their representatives, external organizations (e.g., accounting firms, Canada Revenue Agency, provincial authorities) and third parties in writing and verbally to obtain and provide client-specific information, to explain provisions of program-specific legislation.
• Refers specific cases to the appropriate level for decision as per prescribed procedures and guidelines.
• Performs other administrative functions in support of program delivery, such as preparing documentation, organizing meetings, and scheduling client information sessions.

Work environment

Are you interested in being a part of a team that is committed to helping Canadians? Can you build trusting and respectful relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?

We are looking for individuals who share our enthusiasm for serving Canadians.

The Office Environment:

Employment and Social Development Canada (ESDC) ensures employees have a safe, inclusive and innovative work environment where they feel valued and motivated. Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. There are social committees, events, and many ways to get engaged. ESDC is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation…and we try to have as much fun as possible in the process.

The Benefits:

We offer flexible work arrangements along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Intent of the process

A pool of candidates will be established and may be used to staff similar positions with various tenures in the area of selection.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience:

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC
English Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Abilities and Personal Suitability

• Communication (oral)
• Communication (written)
• Thinking Skills
• Verification and Accuracy
• Working with Others
• Client Focus
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Education:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university

Degree equivalency

Experience:

Experience in delivering support services in Canada Pension Plan Disability (CPP-D)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your application must indicate locations in which you would accept employment.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS provided by clearly demonstrating how they meet each of the Essential and Asset qualifications relative to education and experience.

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning essential education and experience qualifications and other (nonessential) qualifications. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly identify WHEN and WHERE the qualification was attained and substantiate HOW you meet the qualification by using concrete examples. Information you provide should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates will not be solicited for incomplete or possible missing information nor will it be accepted after the closing date.

Please be advised that this process is intended to proceed quickly. Assessment of candidates who are screened-in to the process will begin in August and will continue throughout the summer. Communication (including issuing screening results and sending invitations for written tests and interviews) for this process will be sent by email. It is the responsibility of the Applicant to ensure accurate contact information is provided and updated as required. Applicants who apply to this selection process must include an email address that accepts email from unknown users (some email systems block these types of email). Applicants are strongly encouraged to check their email on a regular basis.

Candidates are entitled to participate in the appointment process in the official language of their choice.

A written exam will be administered.

An interview will be administered.

Proof of Canadian citizenship will be required

Candidates will be required to submit their proof of education documents at the time of assessment. If the name on your education credentials is different from the name on your application, we will require proof that you are the same person, e.g. a copy of a marriage certificate.

To be considered for a Bilingual Imperative CBC/CBC position, you must already have Second Language Evaluation results at the CBC/CBC level (proof will be required) OR you must be willing to undergo a Second Language Evaluation.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational requirements, or operational needs. However, meeting these criteria is desirable and may be used as a deciding factor in choosing the person to be appointed.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.