STREAM 1: Computer Support Technician/Administrator, STREAM 2: IT Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**** THIS ADVERTISEMENT IS REPLACING OUR PREVIOUS POSTING : STREAM 1: Computer Support Technician/Administrator, STREAM 2: IT Supervisor, PROCESS NUMBER : 20-RCM-EA-W-C-MTL-INFOS-92451 WHICH HAS BEEN CANCELLED. IF YOU APPLIED TO THE PREVIOUS ADVERTISEMENT, YOU MUST APPLY TO THIS ADVERTISEMENT TO BE CONSIDERED FURTHER. ****

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an e-mail address that accepts e-mails from unknown users (some e-mail systems block these types of e-mails). Please not that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date e-mail address or respond to our communications. If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your e-mail.

Due to operational needs, Management reserves the right to offer acting appointment (less than four months) to some applicants (i.e. employees having submitted their application but having not yet been assessed) of their choice, while the evaluation process is being conducted in the background.

Once a pool of a fully qualified candidates has been established, indeterminate appointments shall be made exclusively from this pool. No acting appointment will lead to the promotional appointment of any candidate which has not been found qualified following completion of the evaluation process.

Duties

CS-02 - JOB SUMMARY:
The network administrator is responsible for the implementation, deployment and maintenance of IT infrastructure components, as well as operational and technical support to the various sectors of the RCMP "C" Division.

For example,
• Install, configure, maintain, and troubleshoot end user workstation hardware, software, security and peripheral devices
• Support and administer third-party applications
• Set up user accounts, permissions and passwords
• Provide technical support and guidance for users
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Administer user accounts via Active Directory, group membership and rights

CS-03 JOB SUMMARY:
The network administrator's supervisor is responsible for overseeing the day-to-day operations of the support services. This role will act as a practical technical leader and an escalation point for complex problems. Assigns staff, directs work and assesses operational performance. Establishes work procedures and standards to improve the efficiency and effectiveness of assigned operations. Rely on their experience and judgment to plan and achieve their goals. Provides training, advice and guidance to a team with technical assistance and support to all employees in the "C" Division.

For example,
• Carry out analyzes and syntheses to ensure that the quality levels of the services are maintained and that the gaps are identified and repaired
• Provide technical advice and act as a consultant
• Management of complex technical problems
• Supervise, plan and manage the daily tasks of the technical support team, establish milestones and objectives
• Administer user accounts via Active Directory, group membership and assignment of rights according to established procedures.

Intent of the process

The intent of this process is to staff FOUR vacant positions on an indeterminate basis. Secondarily, a pool of qualified candidates could be established and used to staff future vacancies within the Informatics Services sector, including acting appointments.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE
Streams 1 & 2:
EX1. Recent* and significant** experience implementing and supporting current Windows operating systems, end user software and end-user computers/peripherals in a networked environment.

*Recent is defined as within the last 5 years.
**Significant experience is defined as the depth and breadth of experience normally associated with approximately two years of experience.

Stream 2:
EX1. Experience providing end-user IT support in a wide area network environment.
EX2. Experience providing support for Wi-Fi connected computers.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE
K1. Knowledge of Microsoft Word Windows 7 or Windows 10 desktop operating systems.
K2. Knowledge of Microsoft Active Directory concepts and tools for tasks like imaging and configuring workstations, deploying software applications, troubleshooting workstation issues through remote access, creating and maintaining user accounts.
K3. Knowledge of equipment and configurations applicable to LAN/WAN based systems.
K4. Knowledge of IT security.

ABILITIES
Streams 1 & 2:
A1. Ability to communicate orally.
A2. Ability to communicate in writing.
A3. Ability to plan and organize workload (e.g. set priorities, meet deadlines).
A4. Ability to use reasoning skills to solve problems.

Stream 2:
A5. Ability to motivate and lead a team.
A6. Ability to offer anlytical and technical advice.

PERSONAL SUITABILITY:
PS1. Working effectively with others.
PS2. Showing initiative and being action-oriented.
PS3. Meeting client needs
PS4. Conscientiousness and reliability.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
Occupational certification CS-02 & CS-03:
Comptia A+ Certification
Microsoft Certifications: MTA, MCSA (Windows 10) and MCSE (Desktop Infrastructure)

Degree equivalency

EXPERIENCE

Experience CS-02:
Experience providing technical support and guidance to users.

Experience CS-02 and CS-03:
Experience using the Novell infrastructure.

Experience CS-03:
Experience in supervising a team of technical resources.
Knowledge of project management methods and techniques.

Conditions of employment

Top Secret security clearance

CONDITIONS OF EMPLOYMENT:
Possession of a valid driver’s license.
Willingness to travel throughout the province for prolonged periods as required, sometimes on short notice on a small aircraft to remote locations.
Physical ability for lifting of heavy or awkward items.
Ability and willingness to work overtime to meet operational needs, sometimes on short notice.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ASSESSMENT
Candidates must meet all the essential qualifications to be appointed to a position.

Should your responses to the screening questions contain insufficient details to demonstrate that you meet the screening criteria, your application will not be given further consideration in this process. Candidates will not be solicited for incomplete or possible missing information.

You may be assessed using a variety of assessment tools, such as, but not limited to standardized tests, written exams, interviews, simulation exercises, reference checks, recent and past performance evaluations, self-assessments, candidate achievement record, case studies, etc.

Please note that achieving the pass mark on any of the assessments used does not mean you will move forward in the selection process. Management may decide to use a score that is higher than the pass mark on any of the evaluations used throughout the selection process. Management may also decide to use a top-down selection at any stage of the process.

Management may choose to invoke an asset(s) at any point of the process.

Please note that your overall conduct and communications, including e-mail correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information, please click on "Degree Equivalency" in the Education section above.

LEAVE/ABSENCES DURING THE SELECTION PROCESS
It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One alternate date will be possible only if requested for the following reasons:
1. Medical reasons with doctor's certificate,
2. Death in your immediate family,
3. Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date),
4. Religious reasons, or
5. Participation in an assessment for another selection process.

OFFICIAL LANGUAGES
Persons are entitled to participate in the selection process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Official language proficiency: due to its unique character, this essential qualification could be assessed and required solely upon appointment. It is therefore the candidate's responsibility to inform the person in charge of the selection process if he/she obtains the linguistic requirements after the pool has been established. Also, a person who initially failed linguistic testing could be introduced into the pool of qualified candidates during the pool's validity period if he/she is assessed again through another selection process or following linguistic training.

OTHER INFORMATION
Please ensure that you have your Personal Record Identifier (PRI) is included in your application.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the pre-screening process has been completed.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.