Case Management Officer (in training)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.

How to Apply :

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.

2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Canada Industrial Relations Board.

DEVELOPMENT PROGRAM: The intent of the process is to hire a Case Management Officer (in training) at the AS-02 group and level. Once the incumbent is deemed to have gained the experience, knowledge and abilities required to perform the full range of duties of a Case Management Officer position (AS-03 group and level), the incumbent will be re-assessed and, if successful, may be appointed at the AS-03 level.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of a post-secondary education program with specialization in legal assistant, legal or paralegal techniques, law, industrial relations, administration, social science, or any another field related to the position or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

Experience in drafting and preparing (preparing includes typing, formatting and proofreading) various types of written documents.

Experience in coordinating and providing administrative services in a quasi-judicial or legal environment (such as Tribunal, Court, Commission, Board, Law firm), in a trade union organization, in a human resources department or in an environment related to the position.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CCC/CCC
Bilingual Imperative CCB/CCB

Information on language requirements

KNOWLEDGE

Knowledge of the various types of applications filed with the Canada Industrial Relations Board.

ABILITIES

Ability to organize workload and establish priorities.

Ability to work in a team setting.

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to interact effectively with senior staff, members of the public and Tribunal or Court Members.

Ability to prepare reports and correspondence quickly and accurately.

PERSONAL SUITABILITIES

Analytical thinking

Judgment

Effective interpersonal skills

Attention to detail

Discretion

Initiative

Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION

Bachelor degree in law, industrial relations, administration, social sciences or any another field related to the position.

Degree equivalency

EXPERIENCE

Experience in using an electronic records/case management information system.

Experience managing files in a quasi-judicial or legal environment (such as Tribunal, Court, Commission, Board, Law firm), in a trade union organization, in a human resources department or in an environment related to the position (managing files includes filing, organizing, and administrative processing, as well as following up on prescribed deadlines).

OPERATIONAL REQUIREMENTS

Hours of work between 8:00 a.m. and 5:00 p.m.
Must be willing and able to work overtime on short notice.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Your résumé may be used to evaluate the ability to communicate effectively in writing.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.