Various positions in IM/IT

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

At PSPC, our Team/Project Leaders and Technical Advisors may work within one of the following disciplines and related duties:

APPLICATION DEVELOPMENT:
Supervision of work teams and leadership in project teams engaged in the design, development, implementation, integration, maintenance and support of IT applications (including web-based) for internal and external clients.

Specialized advice and recommendations on technological solutions for project teams and work groups engaged in the development, implementation, maintenance and support of IT applications, project proposals, cost estimates and specifications, terms of reference and contracts with internal and external clients.

SECURITY:
Work team supervision and project team leadership, and technical advisory services with regard to the protection of the integrity of departmental IT assets, and for the development of information technology security and secure electronic service delivery (SESD) processes and tools for a department and for its external partner organizations.

Specialized advice and recommendations to clients on IT security program issues, policies, guidelines and standards and regarding the development of related secure electronic service delivery (SESD) processes and tools for the department and for its external organizations.

ENTERPRISE ARCHITECTURE:
Project team leadership and technical advice to clients on the technological issues affecting the IT architecture of the department and external partner organizations.

Specialized advice and recommendations to clients on technological issues affecting components of the IT architecture of the department and external partner organizations.

INFRASTRUCTURE & OPERATIONS:
Work team supervision and project team leadership, operational support, and advice in the planning, implementation, integration and maintenance of a departmental IT infrastructure including user and technical support services, in support of service delivery to internal and external clients, and stakeholders.

Specialized advice and recommendations on technical issues related to the planning, development, implementation, integration and maintenance of a departmental IT infrastructure in support of service delivery to internal and external clients, and stakeholders.

ADVISOR, PARTNER RELATIONS:
Partner Relations engages the PSPC branches to understand their business requirements, objectives, vision, challenges, opportunities, priorities and advocate on their behalf across Digital Services Branch (DSB) sectors to help forge solutions aligned to their business strategies and is the conduit between the PSPC Branches, DSB sectors, Shared Services Canada (SSC) and external Service Providers. Partner Relations Advisors will manage the intake of new IM/IT initiatives, guide the Branches through the various DSB processes, and monitor progress, track financial commitments and report to senior management.

Work environment

PSPC is looking to staff positions across different branches in several locations, including Ottawa, Gatineau, Miramichi, Halifax, Montréal, Toronto, Edmonton and Vancouver.

Intent of the process

ANTICIPATORY PROCESS: A pool of partially qualified candidates will be established through this process to staff identical or similar positions within the Public Services and Procurement Canada with various language requirements and various security requirements. The pool of partially qualified candidates may also be open to other government departments. These positions may be of different tenures. Please note that deployments at level may be considered to staff any available positions at any point during the selection process.

Positions to be filled: 25

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed; or an acceptable combination of education, training, and/or experience relevant to the position.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

Experience:
EXP1- *Recent and **significant experience solving technical problems or experience in analyzing IT needs of clients

EXP2 - *Recent and **significant experience providing advice, options and recommendations on IT issues to management or clients

EXP3 - *Recent experience working as part of an IT team

EXP4 - *Recent experience gathering IT requirements from clients or stakeholders, analyzing information, documenting results and providing recommendations.

*Recent experience is defined as the experience acquired within the last five (5) years.
**Significant is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) years or more.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative - Level: CBC / CBC
Bilingual Imperative - Level: BBB / BBB
English Essential
English or French

Information on language requirements

Competencies:
C1 - Thinking things through
C2 - Working effectively with others
C3 - Showing initiative and being action-oriented
C4 – Demonstrating integrity and respect.
C5 – Client Service – Level 2 : Ensures high-quality client service

Abilities:
A1 - Ability to provide advice and recommendations
A2 - Ability to manage human resources effectively
A3 - Ability to manage a budget
A4 - Ability to communicate effectively in writing
A5 - Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

Education:
AED1 - Graduation with a diploma or degree from a recognized college or university.

AED2 - Professional training or certification in a relevant IM/IT discipline, such as:
• Agile/DevOps (AgileSHIFT, Git, Docker, etc)
• Project management certification (PMP, PRINCE2 Practitioner, etc)
• Business analysis (BABoK, etc)
• ITIL certification
• Security certification (CISSP)
• Enterprise architecture (TOGAF, Zachman, etc)
• Data management (CIMP, CDMP, etc)
• Business Relationship Management Professional (BRMP)
• IT security and IT cyber security (RESILIA, etc)

Degree equivalency

Experience:
AEXP1 - Experience in the planning, development and implementation phases of IT/IM projects

AEXP2 - Experience designing, constructing and maintaining application software on one or more platforms

AEXP3 - Experience testing software or hardware using a systematic approach, with or without automated testing tools.

AEXP4 - Experience designing and managing databases

AEXP5 - Experience developing IT security architecture specifications and/or experience documenting evidences for the Security Assessment & Authorization of an IT System or Application

AEXP6 - Experience supporting the enterprise computing infrastructure (e.g. enterprise servers, client server, storage devices and systems, hardware and software)

AEXP7 - Experience applying Enterprise Architecture frameworks, methods and tools

AEXP8 - Experience developing business plans

AEXP9 - Experience organizing and synthesizing technical information

AEXP10 - Experience working in daily operations, such as a data centre or a technical help/service desk

AEXP11 – Experience designing, developing, supporting, maintaining or upgrading an enterprise-level application, such as PeopleSoft, SAP, Open Text Content Server, Microsoft SharePoint, or Microsoft Dynamics

AEXP12- *Recent and **significant experience in two or more of ITIL-ITSM management domains such as Incident Management, Problem Management, Configuration Management, Service Management, Asset Management, Change Management or Release Management

AEXP13 – Experience translating client business system needs into technical requirements

AEXP14 – Experience interviewing stakeholders or facilitating multi-stakeholder working groups, conferences or meetings.

AEXP15 – Experience contributing to large or complex*** transformational (people, technology and processes) changes within an organization

AEXP16 – Experience using DevOps practices and developing Continuous Integration/ Continuous Delivery pipelines (CI/ CD).

*Recent experience is defined as the experience acquired within the last five (5) years.
**Significant is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) years or more.
***Complex: is defined as having two (2) or more of the following factors:
a) A geographically distributed or large (300+) user base;
b) A multi-platform set of technologies requiring integration;
c) A multi-tier diverse set of technologies requiring integration;
d) Supports a large number of stakeholders with diverse interests;
e) Requires collaboration and coordination of multiple stakeholders such as service providers; vendors; service delivery agents; etc

Operational Requirements:
• Willingness and ability to work overtime (evenings and weekends) with little notice
• Willingness and ability to travel

Conditions of employment

Various security requirements: Reliability Status and Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

During this process, you will be asked to answer screening questions. To help you, here is an example of a question and expected answer :

SAMPLE QUESTION
Do you have recent* and significant** experience managing several aspects of a complex commercial kitchen environment***, including but not limited to scheduling and training staff, planning menus, estimating food requirements, as well as maintaining health and safety standards?

* Recent experience is defined as the experience acquired within the last five (5) years.

** Significant is defined as depth and breadth of experience normally associated with the performance of those duties on a regular basis for a period of two (2) or more years at a level equivalent or superior to sous chef.

*** Complex commercial kitchen environment is defined as having two or more of the following characteristics: several specialty stations, in-house dining and banquet services, over 30 covers, or wide variety of menu items.

SAMPLE ANSWER
From June 2016 to March 2019, as sous-chef for the ABC Inn, I was responsible for managing all aspects of the kitchen, under the supervision of the Head Chef. The kitchen environment in which I worked was complex because we provided both in-house dining to the Inn's guests with a full breakfast, lunch, and dinner menu, as well as banquet services for the numerous functions held at the Inn, including wedding receptions and conferences. It was also complex because of the range of menu options, which included local specialty foods which changed based on seasonal availability. This required several stations where assistant chefs were trained in preparing specialty items, for example, wild game or fish indigenous to the area. As sous chef, I was responsible for ensuring quality standards were met, which meant training all assistant chefs, including cross-training them to ensure adequate coverage during peak periods or periods of absences, evaluating their performance, and providing additional training where required. I was also responsible for scheduling all of the kitchen staff, from the dishwashers to all cooking staff. I planned all seasonal menus, as well as worked with clients to develop banquet menus. This included taking into account food allergies and special requests. I was responsible for calculating food requirements, placing orders, and ensuring adequate stock of staple ingredients. To that end, I established good relationships with local suppliers to ensure a steady supply of quality foods. I was also responsible for ensuring that the Inn's safety and hygiene policies were followed at all times in the kitchen, by overseeing food handling procedures, following health inspector's kitchen hygiene standards and protocols, and ensuring the staff received appropriate training in these areas.

You must clearly demonstrate in the screening questions how you meet the education and experience factors listed in the Essential Qualifications section below. It is your responsibility to provide concrete examples (including dates), that illustrate how you meet each Essential Qualification. Failing to do so could result in your application being rejected as candidates will NOT be solicited for incomplete or missing information. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.