Payment Services Officer - Service Canada

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

***IMPORTANT : The first cohort of applications will be assessed as early as the summer 2020 in order to staff positions in the fall of 2020. Subsequently, other selections may be done in this process as positions become available.***

Please note that this process will take place in conjunction with the process number 2020-CSD-EA-QC-0060451 for identical positions at the Boucherville Processing Center. If you apply to the Boucherville Processing Centre process and you are successfully selected at the preselection phase, you will be assessed only once. We will use the same assessment tools since these are common qualifications.

If you meet the preselection criteria and the selection area required for this process, some of the competencies demonstrated in this process could be recognized for other processes, current or future, for Payment Services Officer (PM-01) positions at Service Canada in the Quebec region.

Duties

By joining this team, you will evolve within a dynamic, inclusive and welcoming organization that makes service to citizens its main mission. The organization establishes itself as an employer of choice by offering several benefits to its employees (competitive salaries, flexible work schedules, paid leaves, health and dental benefits, pensions, multiple career development opportunities, etc.).

As a Payment Services Officer, your main task would be to help process the Employment Insurance applications effectively. Here is a list of some of the tasks that you would have to do:

• Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations.
• Gathering information from clients and employers in order to process applications in accordance with procedures and guidelines.
• Providing general information about the EI program: explaining the laws, decisions, procedures and processes.
• Participating, during team meetings, in exchanges of constructive ideas for the purpose of continuous improvement.

Work environment

The Laval Processing Center:

• Several services available nearby (grocery stores, library, shopping center)
• Various choices of restaurants within walking distance
• Dynamic social committee
• Large luminous cafeteria
• Easily accessible by car (highways 13, 15 and 440), by bus (routes 40, 55, 60, 66, 902) and by bicycle
• Large parking, bicycle racks and showers available

Job location: 
Laval, QC
https://goo.gl/maps/t7GKu4gMwhVKNNt86

Intent of the process

To fill 12 positions in the fall of 2020 at the Laval Processing Center. The evaluation of the candidates will take place during the summer. In order to minimize the current risks associated with COVID-19, our tests and interviews will possibly take place at distance. The situation will be reviewed according to the evolution of this pandemic. This selection process may be used to staff similar positions at Service Canada, Quebec region, notably at the Service Canada Call Center in Longueuil, which has positions with a BBC linguistic profile.

ATTENTION

We are looking for the best candidates. Show us that you are one of them!

In order for your application to be retained for the next steps of the evaluation, you must provide complete answers to the preselection questions. Please proceed as follows:

• Indicate the name of the employer where the experience was acquired.
• Indicate the period of time in which you have held the position (Month/Year to Month/Year).
• Indicate the title of the position held.
• Provide concrete examples of the tasks you have completed which show how the experience was acquired.

*Avoid referring us to your résumé as it will only be used as a secondary source of information.

Positions to be filled: 12

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EXPERIENCE

Experience* in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

* Experience of approximately one year, during the last five years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

If you were educated outside of Canada, see this link:

Degree equivalency

COMPETENCIES AND PERSONAL SUITABILITY

Communication (oral)
Communication (written)
Thinking skills
Verification and Accuracy
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g., community college, CEGEP, university).

If you were educated outside of Canada, see this link:

Degree equivalency

EXPERIENCE

Experience* in determining eligibility and entitlements to government benefits and/or services.

* Experience of approximately one year, during the last five years.

COMPETENCIES AND PERSONAL SUITABILITY

Ability to work in a call center (This competency could be assessed in the event of call centre positions to be filled).

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required.
Willing and able to travel for training purposes.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

To be able to manage the number of applicants in this selection process, a random selection could be done.

Our messages will be sent to you from the following email address: . Take the necessary actions to be able to receive them.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.