Support to operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that assessments of candidates will take place in the Public Service Commission Regional Offices located in Gatineau QC, Halifax, NS, Montreal, QC, Toronto, ON, and Vancouver, BC.

A random selection and/or a top-down selection may be used at certain stages of the assessment.

Duties

The Personnel Psychology Centre (PPC) is a Centre of expertise in personnel assessment. Employees of PPC assist hiring managers and human resources professionals in assessing applicants for federal public service jobs and in identifying and supporting employee development needs through innovative assessment products and services.

Are you seeking a new challenge in a fast-paced environment? Are you looking for an opportunity to grow and learn from working in partnership with various people at all levels within the PSC and dealing with clients from over 85 organizations? If you answered yes to both questions and you are technically proficient, energetic and goal oriented, then look no further. The Public Service Commission (PSC) may have a position for you!

Below is a summary of duties for the positions in each division:

E-Testing and Test Administration:
Your work will focus on customer service to enable certified test administrators from various federal departments to conduct online testing in accordance with standards established by the Personnel Psychology Centre. You will provide support over the telephone and via email to users, as well as liaise with the Information Technology team to resolve issues with the systems. You will be responsible for approving the creation of new accounts, validating the certification of test administrators, and collecting information about administrative incidents. You may also be required to provide information sessions to educate our clients on the importance of test administration procedures.

Assessment and Counselling Services:
The position consists of providing a whole range of operational and administrative services for management, staff and clients such as :
• Providing information and guidance regarding services, registration processes, financial options, eligibility requirements, etc.
• Planning and organizing logistics for service delivery
• Coordinating the administrative activities for projects and programs
• Registering client, managing files and maintaining tracking systems and client database
• Maintaining a record of transactions for the purpose of auditing files, billing clients, account collection and updating financial database.
• Providing support for assessments, such as greeting and reading instructions to candidates and liaising with assessment specialists as needed.
•Creating and sending out accurate and timely invoicing statements.

Work environment

You will work in a healthy environment that offers great work-life balance, a modern building in downtown Gatineau with gyms and cafés just a few steps away, access to showers, bus routes and bike/jogging paths nearby. Like to work standing up or sitting down? You choose. It is also WI-FI ready, you can work anywhere in the building, including at our active work stations, equipped with a treadmill or a stationary bicycle.

Intent of the process

The intent of the process is to establish a pool for future vacancies (indeterminate, term, assignment, acting or casual) to staff similar positions at the AS-01 or CR-05 level within the PSC in the National Capital Region with a linguistic profile of bilingual imperative CBC/CBC or BBB/BBB.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Significant* experience providing a variety of administrative services**.

Significant* experience providing client services including providing information to clients on products and/or services.

* Significant experience is defined as experience acquired over a period of approximately one (1) year.
** Administrative services is defined as, but not limited to the following activities: managing agendas, planning and organizing meetings/teleconferences/events, establishing and maintaining filing systems, entering data, procuring office supplies, coordinating training activities, providing information sessions, administering assessment tools, providing financial services, and other related duties.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB & CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Ability to communicate orally.
Ability to communicate in writing.
*The content of your application will be one source of information used to evaluate the ability to communicate effectively in writing. We will not pursue further assessment of candidates who do not demonstrate this ability in their application.

Ability to plan, organize and prioritize your work in order to meet deadlines.
Ability to solve problems.
Client Service.
Teamwork.
Initiative.
Reliability.
Detail oriented.

The following may be applied / assessed at a later date (may be needed for the job)

A post-secondary diploma or a certificate from a recognized institution in one of the following fields of study: Business administration, office administration, office management, secretarial studies or other fields related to the position.

A professional studies diploma from a recognized institution in one of the following fields of study: office administration, office management, secretarial studies or in other fields related to the position.

Degree equivalency

Experience performing financial activities (such as verifying financial data, monitoring expenditures or validating or paying invoices).

Experience responding to system user requests and participating in the identification and resolution of issues.

Experience using the Excel software.

Experience giving presentations or information sessions.

Experience in administering or coordinating assessments (e.g., tests, simulations, interviews).

Experience in coordinating invitations or scheduling appointments.

Operational requirements applies to certain positions only:
Ability to work overtime on occasion.
Ability and willingness to work regular schedule of 7.5 hrs per day between 7:30 AM and 5:00 PM.

Conditions of employment

Reliability Status security clearance

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Tests
Second language evaluation (SLE), Test of written expression
Candidates who do not already have a valid result at level B or higher on the Public Service Commission's Second Language Evaluation - Test of Written Expression may be invited to take the new Public Service Commission unsupervised test of written expression for level B.
For more information, please refer to this link: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/unsupervised-test-written-expression-level-b-or-c.html

If you have valid SLE test results or if you are uncertain, please go to the following website: http://www.psc-cfp.gc.ca/ppc-cpp/test-examen-result/result-eng.htm and fill out the form to request your test results. When completing the form please ask that all your SLE results be sent to Nicoleta Traistaru at . Note that it is important that you submit your application before the closing date even if you do not have the details of your test results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.