Senior Program Support

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****The immediate need is to staff one indeterminate position of Senior Program Support in Moncton.
Positions located in Halifax and St-John's are for anticipatory staffing only and will be filled on term basis.****

***APPLICATIONS MUST BE SUBMITTED THROUGH JOBS.GC.CA.
ONLY APPLICATIONS SUBMITTED ON LINE WILL BE CONSIDERED.***

**** VERY IMPORTANT NOTES****
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience, Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION.
Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities; rather, the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

In your PSRS questionnaire responses AND Resume, clarity, coherence, conciseness as well as appropriate attention to detail (spelling, grammar and relevance to the factor being substantiated) WILL be used to evaluate your ability to communicate effectively in writing and attention to detail as personal suitability.

Work environment

Health Canada's Specialized Health Services Directorate within Corporate Services Branch delivers programs and services to support the health and well-being of federal public servants. As the principal occupational health and safety advisor to the Treasury Board Secretariat, the Specialized Health Services Directorate provides a wide range of occupational health and communicable disease services through the Public Service Occupational Health Program Public Service Resourcing System (PSRS), and also offers confidential employee counselling and specialized organizational services through Employee Assistance Services (EAS). The Specialized Health Services Directorate consists of a diverse and dynamic multidisciplinary team located across Canada. Our commitment to creating supportive, inclusive, respectful workplaces is demonstrated through our leadership and contributions to the Branch’s and Health Canada’s implementation of the voluntary National Standard for Psychological Health and Safety in the Workplace. Come join our team today!

Intent of the process

This process will be used to staff one (1) indeterminate position with English Essential linguistic profile. A pool of fully or partially qualified candidates may be created and may be used to staff similar positions at an identical or equivalent group and level with various languages proficiencies (English Essential, Bilingual Imperative BBB/BBB), with various security profiles, various tenures and various locations, for positions within Health Canada.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education

• Successful completion of two years of secondary school or employer-approved alternatives.

Degree equivalency

Experience

• Experience working in an area related to health services.
• Experience maintaining a records management system.
• Experience working with and handling sensitive information.
• Experience in client service delivery.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Experience

• *Recent experience working as an administrative assistant in a health professions environment (e.g., medical/dental clinic, hospital, pharmacy, physiotherapy/chiropractic clinic, disability management organization, etc.).

* Recent experience is defined as experience normally acquired within the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB

*The immediate need is to fill a position with an English Essential linguistic profile

Information on language requirements

Knowledge

• Knowledge of the fundamentals of office administration.

Abilities
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to respond to constant changes in priorities, deadlines and workload to meet multiple demands from the unit and clients.
• Ability to review and analyze information for accuracy and completeness

Personal Suitability
• Attention to Detail
• Client Service Orientation
• Discretion
• Effective Interpersonal Relationships
• Reliability
• Respect for Diversity
• Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Operational requirements
• Willing and able to travel.
• Willing and able to work overtime.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1.A written examination may be administered.

2.Reference checks may be sought.

3.An interview will be administered.

4.Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

5.Persons are entitled to participate in the appointment process in the official language of
their choice. Applicants are asked to indicate their preferred official language in their
application.

6.CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLY
MISSING INFORMATION.

7.For this process, emails are the most efficient way to communicate with you.

CANDIDATES WHO APPLY TO THIS SELECTION PROCESS MUST INCLUDE AN EMAIL ADDRESS THAT ACCEPTS EMAIL FROM UNKNOWN USERS (SOME EMAIL SYSTEMS BLOCK THESE TYPES OF EMAIL).

If you do not wish to receive results by email and if you change your email address
during the process, it is your responsibility to inform us.

8. Candidates that fail to confirm their attendance at the written exam or the
interview; will be considered to have withdrawn from the process.

9. If a candidate is no longer interested in this position and has chosen to voluntarily withdraw, they must notify as soon as possible.

Candidates are advised that their exam or interview will only be rescheduled under these
exceptional circumstances:

o Medical reason with certificate
o Pre-arranged travel with proof
o Pre-scheduled training with proof
o Pre-arranged exam/interview for another
Government of Canada staffing process with
proof
o Pre-approved vacation with proof
o Death in the family
o Other exceptional reason deemed acceptable by the Selection Board (e.g. Jury Duty, etc.)

11.Candidates must meet the essential qualifications to be appointed to a position.
12. Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates. Please note that one, some
or all of the asset qualifications could be used at the screening phase.

13.If you required technical support to apply for this position, please contact jobs.gc.ca at:
http://emplois-jobs.gc.ca/centres/contactcontactez/index-eng.php

14.Please note that candidates are responsible for submitting their application by the closing date in order to be considered. No applications will be accepted once the deadline has passed.

15.Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against
Canadian educational standards.

For more information, please see the Canadian Information Centre for International Credentials (CICIC) at
http://www.cicic.ca/927/identifytheorganizationresponsible-for-recognition.canada.

We thank all those who apply.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.