Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question and to ensure the content of your response are supported by your resume. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

When recording your examples be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Duties

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated, mentally unstable, hostile and potentially violent individuals, to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference.

The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities.

For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate.

If you wish to provide administrative support to the RCMP, please submit your application!

Intent of the process

Intent to fill 1 indeterminate (permanent) position. A pool of qualified candidates may be established and may be used to staff similar term and/or permanent positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives

Degree equivalency

Experience performing general clerical duties.

Experience in providing assistance to the public, customers, or clients.

Experience using word processing and spreadsheet software (Microsoft Word and Microsoft Excel or equivalents).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with electronic and hard copy files.

Experience working with financial information or financial documents (such as invoices, accounts payable, reconciling credit statements, or petty cash)

Experience in the use of Police Reporting Occurrence System (PROS).

Experience in the use of Canadian Police Information Centre (CPIC).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge of general administrative practices/procedures.

Ability to obtain and relay information/messages
Ability to prioritize and multitask
Ability to communicate effectively in writing
Ability to communicate effectively orally

Effective Interpersonal Skills
Dependability
Judgement
Client Service Orientation
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work overtime.
Willingness and ability to travel.

Conditions of employment

RCMP Enhanced Reliability Security Clearance
Medical Clearance (NJC Isolated post Directive).
May be required to work alone.
May be exposed to graphic or unsettling material.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Assessment for this process may be completed in person. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know by email your current group, level, tenure and the Department you are working for. Housing in this location may be difficult to obtain. It is the candidate’s responsibility to research this location.

Nisichawayasihk/Nelson House is classified as an Isolated Post and has limited housing. As such, the successful candidate must meet all the conditions under the Isolated Posts and Government Housing Directive prior to appointment. In addition, the successful candidate will be entitled to an Isolated Post Allowance. For more information please refer to the following website: http://www.njc-cnm.gc.ca/directive/index.php?
did=4&lang=eng

In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to the following Employment Equity groups: Aboriginal peoples.

All communication relating to this process (including email correspondence) and all information obtained throughout the selection process, may be used to evaluate candidates.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications.

An exam may be administered. An interview may be administered. Reference checks may be sought.

Communication for this process will only be sent via email. Candidates must include an email address that accepts email from unknown users. Candidates are strongly encouraged to check their email on a regular basis.

The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Only online applications will be accepted. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.