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Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

• • Locations of the NCCN's are listed above but we are willing to consider employees temporarily working remotely outside of these locations.

When you apply for this process, please keep in mind that the essential and non-essential merit criteria (education, experience, abilities and personal suitabilities) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

Explain clearly where, when and how you gained this experience. The note “see resumé” will not be accepted.

The ability to communicate effectively (writing) will be evaluated in the application you submit.

Candidates will not be solicited for incomplete or possible missing information in your answers to questions.

Résumé may be used as a secondary source to validate the experience and education described in the screening questions.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

A new Public Service Commission unsupervised language test of written expression for Levels B or C may be used to assess candidates second language evaluation as part of this process. Link to further information: https://www.canada.ca/en/public-service-commission/corporate/about-us/letters-heads-human-resources/new-psc-unsupervised-test-written-expression-level-b-c-20-10.html

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED!!!

Duties

The NCCN Analyst position offers an interesting and stimulating opportunity to use your excellent customer service skills to make a difference in the lives of Canadian Veterans.

Over the phone, you will assist Canadian Veterans with matters related to their benefits.
Your duties will include:
- Continuously taking calls while using different computer programs.
- Understanding callers’ needs in order to give them complete and accurate information and take action according to procedures.
- Remaining professional and courteous with callers even in more sensitive situations.

Work environment

Did you know that Veterans Affairs Canada is rated as one of the Top 5 Best Federal Government Departments to work according to Forbes? Link to article: https://www.forbes.com/canada-best-employers/#759891a4241f

As an employer of choice, we provide a healthy and diverse work environment with flexibility in work hours, part-time work, work from home options (during Covid-19 response, and potentially in the future), in addition to several benefits (competitive salaries, paid leave, health and dental insurance, pension fund, etc.).

Prior to applying, we invite to watch the following video as it includes helpful tips on the application process: https://www.youtube.com/watch?v=0GW7P3g9hhI.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, language requirements, and/or security clearance levels in various locations.

The immediate need is to staff bilingual imperative positions for NCCN sites located in:
-Winnipeg, Manitoba
-Kirkland Lake, Ontario
-Montreal, Quebec

Positions to be filled: 10

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED1 - A secondary school diploma or an acceptable combination of education, training and/or experience.

An acceptable combination is defined as a high school equivalency diploma (GED) or one year of work experience in a related field.

Degree equivalency

Experience:
EX1 - Experience in providing client or customer service in person or by phone.

Competencies:
COMP1 - Demonstrating integrity and respect.*
COMP2 - Thinking things through.*
COMP3 - Working effectively with others.*
COMP4 - Showing initiative and being action-oriented.*

* These competencies will be assessed through the online application and a response is MANDATORY.

Abilities:
AB1 - Ability to communicate in writing.*
AB2 - Ability to communicate orally.*
AB3 - Ability to multitask.*
AB4 - Ability to deal with difficult situations.*
AB5 - Ability to summarise large amounts of information.*

* These abilities will be assessed through the online application and a response is MANDATORY.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative (CCC/CCC)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
Applicants should clearly demonstrate on their application if they meet any of the education and experience asset qualifications.

Education:
AED1 - Degree or diploma from a recognized post-secondary institution.

Degree equivalency

Experience:
AEX1 - Experience as a member of the Canadian Armed Forces (CAF).
AEX2 - Experience working with the clients of Veterans Affairs Canada.
AEX3 - Experience working in a call/contact centre.
AEX4 - Experience using various computing programs such as word processing, spreadsheet software and emailing applications.

Operational Requirements:
- Be willing and able to work overtime on short notice.
- Be willing and able to work Monday to Friday, with hours falling from 7:00 a.m. to 6:00 p.m.
- Be willing and able to work with a headset for prolonged periods, and working in an environment that contains background noise and constant exposure to a computer screen.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

COMMUNICATION METHOD: Our intention is to communicate with candidates via email. Candidates must include in their application a valid email address and ensure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to ensure that any changes to their personal information be provided to the email address indicated on this job advertisement.

One or more asset qualifications may be used during the screening to manage the volume of applications.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/indexe.stm or the Public Service Commission at https://www.canada.ca/en/publicservice-commission/jobs/services/gc-jobs/informationcandidates/degree-equivalency.html.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.