Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Candidates from outside the federal public service will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Do you wish to better your odds at being considered? Then use the Screening Questionnaire wisely, by demonstrating how you meet the Education and Experience Criteria listed under “Essential Qualifications” and “Asset Qualifications” (other qualifications). Use concrete examples by using the STAR technique, describing:

• The Situation;
• The Tasks you were required to achieve;
• The Actions you took; and
• The Results of your actions.

ATTENTION: should your examples not be concrete enough or should they contain insufficient details, unfortunately, your application will be rejected. We will not contact you to obtain further information.

Work environment

Detachment Services Assistant provides administrative and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. This position also provides front counter and telephone assistance, services and information to the general public.

Intent of the process

The intent of this process is to staff one (1) permanent position in Whitecourt, AB.

A pool of qualified candidates may be established and may be used to staff future indeterminate and/or temporary vacancies in Whitecourt, AB within the RCMP.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school (high school), or an acceptable combination of education, training and/or experience.

* Proof of education will be required prior to appointment

Degree equivalency

Experience maintaining an electronic or hard copy filing system in an office environment.

Experience in using computer applications such as spreadsheets, word processing, or databases.

Experience providing service to internal or external clients / general public, via telephone or in person.

Ability to communicate effectively in writing.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience working in a law enforcement or legal environment.

Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices, verifying and correcting financial claims.

Experience in manipulating data in an electronic database.

The following will be applied / assessed at a later date (essential for the job)

English essential
The functions and duties of the position will only require the use of English.

Information on language requirements

Ability to communicate effectively orally.
Ability to deal effectively with police situations.
Ability to organize.
Ability to work with minimal supervision.

Working effectively with others
Thinking things through
Attention to Detail
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material.
Willingness and ability to work overtime, as required.
Willingness and ability to obtain and maintain a valid Class 5 driver’s licence.
Willingness and ability to occasionally travel for work or training purposes using various modes of transportation including small aircraft.

Conditions of employment

Reliability Status security clearance - Those selected must meet and maintain the above condition of employment throughout their employment.
» » The successful applicant will have to obtain, as a minimum, an RCMP Reliability Status. The process requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

Volume Management strategies may be used.

Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Information regarding the CM appointment will be sent to all applicable candidates who are within the area of selection and participated in the advertised process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.