Bilingual Manager

Update: Please note that the selection process has been amended to extend the closing date to June 9, 2020 - 23:59, Pacific Time.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

►If you are a Federal Public Servant (Indeterminate or Term status) in the eligible area of selection to submit an application of the selection process 20-AGR-MBSK-IA-PB-71 (as indicated in the “Who can apply” of that process), we encourage you to only apply to that selection process. Applying to both selection processes will not increase our consideration of your candidacy for the job opportunity.

AAFC is committed to diversity and inclusion and is proud to be recognized as one of Canada’s best diversity employers. We welcome all applicants and strongly encourage candidates to self-declare if they belong to an Employment Equity designated group (i.e. Aboriginal Peoples, Persons with Disabilities, Visible Minorities or Women).

PLEASE NOTE: Due to the current Covid-19 situation, it is anticipated all assessment steps for this selection process may be conducted using virtual tools.

Tips for candidates who wish to apply:
✔ The application process will take approximately 60 minutes to complete.
✔ When submitting your application, you will be asked for information about your education and experience. The system will prompt you with specific questions for each qualification. This requires that you provide additional details in a written text response thoroughly explaining where, when and how you obtained this education or experience. Ensure you answer the questions if applicable.
✔ Your Resume is also required.

Duties

The immediate need is to staff a BILINGUAL CONTACT CENTRE MANAGER (PM-05). This manager will:
• Plan and manage the human, financial and material resources of the work unit.
• Lead the development of service delivery strategies, operational plans, business plans, and priorities for the Contact Centre; promote strategic visions and works with organizational peers and senior management to resolve service delivery issues.
• Work with Information Systems Branch and technology service providers to maintain and develop the telephony solution for the Contact Centre.

This process may also be used to staff other similar positions such as:

BILINGUAL MANAGER, MANAGEMENT SUPPORT
• Plans and manages the human, financial and material resources of the work unit.
• Develops and maintains the Farm Income Programs Directorate systems vision and strategy documents.
• Collaborates with the Human Resources Branch on a wide range of human resources policies and practices and translates human resources advice into concrete management options.
• Leads the development of Strategic Planning and Human Resource Management strategies and plans and ensures the integration with business strategies and plans.
• Directs the development of internal communication strategies and ensures that messages to staff, unions and managers are timely, clear, complete and consistent with previous Farm Income Programs Directorate’s and Agriculture and Agri-Food Canada’s messages on similar and related matters.

If you are interested in any of these positions we encourage you to apply.

Work environment

At AAFC, we offer a dynamic, diverse work environment with flexibility in work hours, tele-work options (during Covid-19 response, and potentially in the future), work-life balance, and much more! The Farm Income Programs Directorate (FIPD), located in the heart of the Exchange District in downtown Winnipeg, is comprised of over 225 talented individuals working in a wide variety of functions and disciplines. We support skill development, innovative thinking and positive leadership. If you are looking for an opportunity to build relationships, lead projects and grow your skills, consider joining our team!

Intent of the process

Immediate need: To staff one (1), PM-05 Bilingual Contact Centre Manager, indeterminate full-time position in Winnipeg, Manitoba.

A pool of qualified candidates will be established and may be used to staff similar positions with various tenures (Indeterminate, Specified period, Acting, Assignment, Secondment, or Deployment) based on the position being staffed within Agriculture and Agri-Food Canada (AAFC). Additional qualifications may be required by the hiring manager(s) and applicants will be provided the opportunity to submit information or be assessed in relation to any additional qualifications that may be applied.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

IF YOU HAVE FOREIGN CREDENTIALS, please follow the link below for information on how to obtain a degree equivalency. You must obtain an equivalency, at your own expense, in order to be considered for appointment into the public service.

EDUCATION
► A secondary school diploma or an acceptable combination of education, training and or experience.

Degree equivalency

EXPERIENCE
► Experience* managing staff normally associated with having managed a full performance management cycle**.
► Experience* preparing written material for management such as briefing notes, memoranda, project documents and issue papers.
► Experience* analyzing complex work related issues or problems, trouble-shooting and recommending solutions.

*Experience is defined as normally having performed the duties within the last 5 years.
**Performance management cycle depicts the stages involved in the process of planning, monitoring, reviewing, and providing feedback on an employees performance. The process is centered on setting employee goals that are aligned with strategic objectives of the organization.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION
► Graduation with a certificate, diploma or degree from a post secondary institution in a related field.

Degree equivalency

ASSET EXPERIENCE
► Experience and/or a certificate in project management.
► Experience managing multidisciplinary or multi-divisional teams.
► Experience managing a budget.
► Experience managing business technology (e.g. Telephone and Voice Mail Systems and Inventory Control System).
► Experience in preparing operational or business plans.
► Experience preparing, implementing and monitoring Human Resource Management strategies and/or plans.
► Experience in program delivery operations.
► Experience in program management.
► Experience in Business Risk Management programs.
► Experience in Call Centre management or operations.
► Experience in planning, managing and delivering services related to office accommodations and/or security.
► Experience in planning, managing and delivering services related to information management

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
► You must be able to work in English AND in French (Reading, Writing and Oral proficiency). We are looking for a bilingual profile of CBC/CBC. If you aren't sure what that means, click on the link below!

Information on language requirements

The following qualifications are also required for this position and you will be assessed for them at a later date.

COMPETENCIES
► Create Vision and Strategy
► Mobilize People
► Uphold Integrity and Respect
► Collaborate with Partners and Stakeholders
► Promote Innovation and Guide Change
► Achieve Results
► Written communication
► Interactive Communication

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:
Ability and willingness to work overtime on occasion.
Ability and willingness to travel, on occasion, with minimal notice.
Leave may be restricted due to operational requirements.

Conditions of employment

Various levels of Security Clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

APPLICATION & CORRESPONDENCE INFORMATION

Persons with disabilities preventing them from applying on-line are asked to contact the email referenced below under “Contact Information”.

Applications submitted by email will not be accepted. You must apply through the "Apply online" link below. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

You don’t need to provide a cover letter (just your résumé). Your résumé is required and will be reviewed and used to validate the qualifications described.

We will contact you by e-mail, and/or via your Public Service jobs account. Please ensure that your e-mail address is valid and accepts messages from unknown users. It is your responsibility to regularly check your e-mail and jobs account for communications regarding this selection process. Should we contact you and you fail to reply within the designated time frames, your application may not be considered further.

The Cracking the Code video helps people who are looking for a new career with the Government of Canada to navigate the application process step by step: https://youtu.be/0GW7P3g9hhI

ASSESSEMENT INFORMATION
You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

All information obtained and communication relating to this process, including email correspondence, may be used in the assessment of qualifications and evaluation of candidates.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, may be used for the purpose of managing applications. Please note that although you may attain the established pass mark on any of the assessments used in this staffing process, management may decide to use a higher cut off score.

A written examination and/or an interview may be administered.

Reference checks will be sought near the end of the selection process and you will be asked to provide contact information for two employer references. The Assessment Committee reserves the right to contact references other than the ones submitted by the candidates if found necessary, in order to make a suitable assessment of the candidates.

Proof of your education credentials will be required at a later date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.