IM/IT Technical Support Analyst / Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

If you are looking for an exciting, challenging and dynamic career then we are looking for you!

The Principal Publisher (PP) is the central governing body overseeing the design, structure, analytics and quality of the Canada.ca site. PP is responsible for the daily operation of the website including the provision of support services for approved GC initiatives, such as but not limited to: Managed Web Services, Hosted Internet Search Solution, Social Media Account Management, Web Analytics, and mobile applications.

Located in downtown Gatineau, the PP is where people who are passionate about the Web come to make a difference. We offer an environment that is intellectually stimulating and supportive. The PP is an environment for personal and career development.

Intent of the process

The intent of this process is to staff two positions and one anticipatory.

A pool of candidates may be created and used to staff similar positions within ESDC with various tenures.

Virtual work may be a possibility for certain position(s).

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Successful completion of two years (2) of an acceptable post- secondary educational program in computer science, information technology, information management OR an acceptable combination* of education, training and/or experience.

*An acceptable combination could be a diploma from a postsecondary educational program and at least three years of Information Technology (IT) experience.

Degree equivalency

EXPERIENCES

Experience in providing advice, recommendations and technical support to various stakeholders concerning the resolution of various IT problems.

Experience in analyzing business requirements and/or technical documentation.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB / BBB
English Essential

Information on language requirements

KNOWLEDGE

Knowledge of troubleshooting techniques and problem escalation procedures.

Knowledge of current trends, best-practices, and techniques of Information Technology/Information Management (IM/IT).

ABILITY

Ability to communicate effectively orally.

Ability to communicate effectively in writing.

Ability to analyze, resolve, and document IT problems.

Ability to manage multiple priorities and tight deadlines.

PERSONAL SUITABILITY:
Working effectively with others.

Client focus.

Judgment.

Dependability.

Working effectively with others

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Experience working with Adobe Experience Manager.

Experience working with Web Experience Tool (WET).

Experience* in designing, developing, testing, maintaining and implementing IM/IT solutions and/or services.

Experience working with open source software and solutions.

Knowledge of programming techniques and several programming languages, including Javascript, jQuery, HTML5 and CSS.

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Indigenous person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS

Willingness and ability to work overtime (evenings or weekends) as needed, sometimes on short notice.

Willingness to work flexible hours.

Willingness to relocate.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice.
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Application and rules
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We will accept applications on-line only. To submit an application on-line, please click on the button "Apply online" below. Persons with disabilities preventing them from applying on-line are asked to contact a toll free number 1-800-645-5605 .

You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final.

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Assessments
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Candidates must meet all the essential criteria in order to be appointed.
However, applicants may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Please note that asset qualifications, top-down and/or random selection may be used at any stage of the assessment process to identify which applications will be given further consideration.

What is a top-down selection? It is where only the top scoring candidates will be invited to the next stage of the assessment. Please note that different pass marks and cut-off scores can be used at various stages of the assessment process. Candidates who attain the pass mark might not be further considered in the process if they do not achieve the cut-off score.

We ask for your collaboration to ensure an efficient process but we will also try to provide some flexibility. We will not consider requests for rescheduling beyond the reasons we will outline to candidates. Candidates who do not respond to inquiries from the assessment committee by the required deadlines or fail to attend/complete the assessment without good reason may be eliminated from further consideration.

At the time of assessment, proof of Canadian Citizenship and proof of education will be required. A security check may also be administered during assessment.

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Communication
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Acknowledgment of receipt of applications will not be sent.

PLEASE NOTE: We will be contacting candidates via email including invitations for evaluations. Candidates are responsible for providing a valid email address that accepts email from unknown users (some email systems block these types of email). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information.

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Bilingual Positions
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You must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation results (proof will be required).

If you have undertaken Second Language Evaluation by the PSC, you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle.

For more information on SLE, visit the following web-site: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.