Team Leader (AS-03)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

** Only applications submitted online on jobs.gc.ca website will be taken into consideration.**

Give yourself the best chance to succeed! As the objective of this selection process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations/disabilities can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

→ Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! Please note that civilian members working at SSC since December 1 2018 who are selected for appointment through this process will not be required to convert to public servant status before deeming. All other civilian members who apply and are appointed prior to deeming will need to convert to public servant status. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

→ SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Duties

Team Leader:

• Is responsible for reviewing and verifying of all incoming and outgoing requests; determine and analyze requirements; coordinate and manage documents/requests, dissemination and tracking.

• Oversees the work of one or more administrative staff assigned to his/her area by distributing work, ensuring workload balance, providing technical guidance and preparing employee performance reviews.

• Produces a variety of documents and correspondence, such as replies to e-mails, event invitations, meeting minutes, administrative procedures, etc. This requires effective written communication, attention to detail and familiarity with writing conventions appropriate to the type of document.

• Participate in/lead working groups related to operational administrative services; collaborate with planning teams on related projects and issues.

The ideal candidate is a supportive team player who can build effective relationships with people at all levels, including senior management. This requires etiquette, tact and discretion, as well as effective oral and written communication in both official languages.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

The intent of this selection process is to establish a pool of qualified or partially qualified candidates that will be used to staff Team Leader positions or similar positions with various tenures, various security requirements and various language profiles. By default and in the interest of the greater public service, pools created as a result of collective selection processes at SSC may be shared with other government departments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
ED1. A secondary school diploma OR a combination of education and experience defined as follows:
Education: successful completion of two (2) years of secondary school;
AND
Experience: two (2) years of experience working in a field relevant to the work to be performed.

Degree equivalency

EXPERIENCES
EX1. Experience in providing advice and recommendations to management* and/or clients.
*Management is defined as any level of management that is involved in decision making processes in the organization

EX2. Experience researching, interpreting and analyzing information from a variety of sources.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS

EDUCATION
AED1. Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field relevant to the work to be performed.

Degree equivalency

EXPERIENCES
AEX1. Experience leading discussions and giving presentations in management* Meetings.
*Management is defined as any level of management that is involved in decision making processes in the organization.

AEX2. Experience coaching and/or mentoring employees.

AEX3. Experience in staff supervision.

AEX4. Customer service experience, requiring dealing with senior management** on various administrative issues.
**Senior management is defined as the level of Director, Executive Director and above.

AEX5. Experience in providing support services in finance and/or human resources across a branch.

AEX6. Experience using the Salary Forecasting tools (SFT).

AEX7. Experience using Microsoft Visio software.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual – imperative, BBB/BBB, CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES (Key Leadership Competencies)
C1. Mobilize People
C2. Achieve results
C3. Promote Innovation and Guide Change

ABILITIES
A1. Ability to communicate effectively orally
A2. Ability to communicate effectively in writing
**IMPORTANT: Please note that the ability to communicate effectively in writing will be assessed through your online responses to questions in this job advertisement.**

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
• In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of one or more of the following Employment Equity groups: Aboriginal peoples, members of visible minorities, persons with disabilities or women.
• SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

The following conditions of employment are required for an appointment from the pool:
• Availability, willingness and ability to work overtime as required including weekends, on short notice.
• Availability, willingness and ability to travel as required.

SECURITY
Various security requirements:
• Reliability
• Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

→ Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates.

→ In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the selection process to determine the number of candidates who will continue to the next step.

→ Please note that candidates at the same group and level or equivalent may be considered first for a deployment, an assignment or a secondment opportunity.

→ Communication pertaining to this selection process will be sent by e-mail and/or will be indicated in your Public Service Resourcing System (PSRS) account. It is therefore your responsibility to verify your e-mail account and your PSRS account for new communication regarding this selection process on a regular basis and to advise of any change of address, phone number and/or e-mail address. Candidates must provide a valid e-mail address and ensure that it is always functional. Candidates must also ensure that their system accepts e-mails from unknown users (some e-mail systems block these types of e-mails) and frequently check their inbox and JUNK/SPAM folders.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.