ANTICIPATORY - Client Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the assessment board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "Please refer to CV/resume" your application may be rejected. Lack of examples and details will result in your application being rejected as the assessment board will have insufficient information to determine if the requirement is met.

Intent of the process

A pool of qualified candidates may be created following this process, and used to staff permanent and temporary vacancies, of various tenures, within Fisheries and Oceans Canada in Burlington, ON and Winnipeg, MB.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a post-secondary degree or diploma from a recognized post-secondary institution, with a specialization in business, project management, engineering, communications, capacity building, sociology, or other discipline relevant to the position, OR employer approved alternatives.

The employer-approved alternative is an acceptable combination of education, training and/or experience

Degree equivalency

Experience in planning, managing, evaluation, and monitoring programs or projects.

Experience providing advice, direction or governance on the business affairs of non-profit or community organizations, or for-profit corporations.

Experience in drafting reports. Examples can include, but are not limited to financial reports, progress reports, etc, authored by the candidate.

Experience in negotiating solutions and resolving issues.

Experience in providing advice and recommendations to clients and stakeholders on program policies, procedures or directives.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to analyze and make recommendations.
Ability to plan and organize.
Ability to communicate effectively orally in English
Ability to communicate effectively in writing in English

Client Service Oriented
Initiative
Good judgment

The following may be applied / assessed at a later date (may be needed for the job)

Experience in one or more of the following: legal surveying, acquisition, divestiture, real property, or leasing.

Experience building and maintaining effective relationship or partnerships with Indigenous communities.

In support of achieving a diversified workforce, consideration may be given to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal peoples, Persons with disabilities, Visible Minorities

Conditions of employment

Reliability Status security clearance

Valid class 5 or class G Driver's License

Willingness and ablility to travel, including travel to remote locations by various modes of transportation (e.g. small and large aircraft, all terrain vehicles, boats, helicopter, etc.) Travel may be for extended periods, up to 5 days consecutively.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Please provide a valid e-mail address as correspondence will be sent via e-mail whenever possible.

All information pertaining to this selection process will be sent by e-mail and/or will be indicated in your Public Service Resourcing System (PSRS) account. It is therefore your responsibility to verify your e-mail account and your PSRS account for new communication regarding this selection process on a regular basis and to advise of any change of address, phone number and/or email address.

A written examination may be administered.

An interview may be administered.

A top-down selection may be used during any phases of the selection process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Persons with disabilities preventing them from applying on-line, are asked to contact us toll free at 1-800-645-5605 and press '0' for assistance.

Candidates will be asked to provide proof of Canadian citizenship.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.