Benefits Program Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer questions concerning the essential education and experience qualifications and, if applicable, other (essential and nonessential) qualifications.

Candidates may not be solicited for incomplete or possible missing information.

INSTRUCTIONS

When recording your examples, be sure you:
- Provide concrete, specific examples of actions that speak directly to the experience sought.
- Provide all examples in sentence format.

Failure to provide the above information in the format required may result in your application being rejected from the process.

ONLY ONLINE APPLICATIONS WILL BE ACCEPTED!!!

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, language requirements, and/or security clearance levels in various Federal Government Departments or Agencies, in various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
• Secondary school diploma

Degree equivalency

Experience:
• EX 1 – Experience in analyzing written material and preparing written documents.
• EX 2 – Experience in the interpretation or application of legislation or policy.
• EX 3 – Experience providing advice or guidance to clients or subordinates or military
personnel.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
French Essential
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Abilities:
• AB 1 – Ability to communicate effectively orally.
• AB 2 – Ability to communicate effectively in writing.*
• AB 3 – Ability to prioritize, organize and manage a workload.*
• AB 4 – Ability to analyze and problem solve.*

* These abilities will be assessed through the online application and a response is MANDATORY. Candidates must also provide the name and contact information of a reference person who can validate their answer.

Personal Suitabilities:
• PS 1 – Judgement*
• PS 2 – Client Service Orientation*
• PS 3 – Initiative
• PS 4 – Effective Interpersonal Relationships

* These personal suitabilities will be assessed through the online application and a response is MANDATORY.

The following may be applied / assessed at a later date (may be needed for the job)

Assets:
Applicants should clearly demonstrate on their application if they meet any of the experience asset qualifications.

• AE 1 – Experience as a member of the Canadian Armed Forces.
• AE 2 – Experience in adjudicating benefits or services for government programs.
• AE 3 – Experience working in a Health Services environment.
• AE 4 – Experience working with medical terminology.
• AE 5 – Experience working with legal terminology.
• AE 6 – Experience working with Veterans Affairs Canada programs, services or
benefits.
• AE 7 – Experience working as Federal Government payment officer
• AE 8 – Experience working in the Veterans Affairs Canada Client Service Delivery Network (CSDN) or GCcase systems

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Conditions of employment

Reliability Status security clearance - For all positions being staffed, the following Conditions of Employment apply:
• Reliability Status security clearance

For some positions being staffed, the following Condition of Employment may apply:
• Willingness and ability to work a predetermined work schedule (ie: 7:00AM AST to 3:00PM AST or 3:00PM AST to 11:00PM AST)

Operational Requirements:
• Willingness and ability to work overtime as required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the experience asset qualifications.

Various random selection methods may be used to manage the number of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

For more information on applying for positions with the Federal Government of Canada, please see the following video:
http://www.youtube.com/watch?v=0GW7P3g9hhI

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.