Service Canada - Benefits Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

As a Benefits Officer, you will have to provide a timely, courteous and accurate service by helping to effectively process the Employment Insurance applications. Frequently, you will have to make a difference by handling urgent cases, under tight deadlines, in order to help clients facing a stressful situation. Here is a list of tasks that you may be called upon to perform.

• Gathering information from clients and employers in order to process applications in accordance with procedures and guidelines
• Rendering decisions with respect to eligibility and entitlement to benefits by applying applicable acts and regulations
• Explaining the reasons for entitlement and non-entitlement to benefits to clients who are sometimes dissatisfied with the decision
• Responding to enquiries from various stakeholders and the general public on all aspects of Employment Insurance
• Participating in the exchange of constructive ideas with the purpose of continuous improvement during team meetings

Work environment

By joining this team, you will evolve within a dynamic, inclusive and welcoming organization that makes service to citizens its main mission. The organization establishes itself as an employer of choice by offering several benefits to its employees (competitive salaries, flexible work schedules, paid leaves, health and dental benefits, pension, multiple career development opportunities, etc.).

The Laval Processing Center:

• Several services available nearby (grocery stores, library, shopping center)
• Various choices of restaurants within walking distance
• Dynamic social committee
• Large luminous cafeteria
• Easily accessible by car (highways 13, 15 and 440), by bus (routes 40, 55, 60, 66, 902) and by bicycle
• Large parking, bicycle racks and showers available

Location:
Laval, QC
https://goo.gl/maps/qZma5zxsGCo

Intent of the process

To fill 12 positions in the beginning of summer 2020 at the Laval Processing Center. The evaluations of the candidates will take place during spring.

ATTENTION

In order for your candidacy to be retained in the next steps of the evaluation, you must provide complete answers to the preselection questions. Please proceed as follows.

1. Indicate the name of the employer where the experience was acquired.
2. Indicate the period of time during which you held the position (Month/Year to Month/Year).
3. Indicate the title of the position held.
4. Provide concrete examples of the tasks you have completed which show how the experience was acquired.

*Avoid referring us to your résumé as it will only be used as a secondary source of information.

Positions to be filled: 12

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

If you were educated outside of Canada, see this link :

Degree equivalency

EXPERIENCE:

Experience* in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

Experience* in interpreting and applying legislation or policies.

* Experience of approximately one year, during the last five years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

COMPETENCIES AND PERSONAL SUITABILITY:

Decisiveness
Thinking skills
Client Focus
Interpersonal Awareness
Dependability
Communication (oral)
Communication (written)

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION:

Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).

If you were educated outside of Canada, see this link:

Degree equivalency

EXPERIENCE:

Experience in conducting client interviews.

ORGANIZATIONAL NEEDS:

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime as required.
Willing and able to travel for training purposes.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

To be able to manage the number of applicants in this selection process, a random selection may be done.

Our messages will be sent to you from the following email address: < >. Please make sure to take the necessary actions to be able to receive them.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.