Team Leader - Case Management

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Work environment

The Department of National Defence (DND) is one of the largest federal government employers, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. As a civilian employee, you will be an essential part of the Defence Team. In this regard, the department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

Intent of the process

Not all work locations listed have current vacancies. This inventory will be used for various tenures (indeterminate, specified period, assignment, secondment) and may be used to staff future similar positions in various locations. Applicants who meet the essential qualifications will have their application included in the inventory for this ongoing selection process. As positions become available, the applicants meeting the initial screening requirements identified by the hiring manager may be contacted and referred for consideration. Please ensure that your information is updated and remains current in your PSRS Applicant Account.

Your application in this inventory will be active for 365 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 14 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in nursing, nursing service administration, nursing education or some other specialty relevant to the position

Degree equivalency

Experience with coordination, scheduling/assigning work and setting priorities within a primary care setting

Experience in resolving or recommending alternative approaches of complex service delivery issues / problems.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements

Information on language requirements

Eligibility for registration as a registered nurse in a province or territory of Canada

Ability to assess program policy standards as part of continuous quality improvement

Ability to provide direct local supervision to case management and clerical staff

Ability to provide leadership and professional support to all case management staff locally and within designated area of responsibility (AOR)

Ability to establish and promote a safe and healthy work environment

Ability to communicate effectively orally

Ability to communicate effectively in writing

Demonstrates integrity and respect

Works effectively with others

Shows initiative and being action oriented

Dependability

Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Master’s degree from a recognized post-secondary institution in Nursing, Health Care Management, Public or Health Administration or other discipline related to the duties of the position.

Degree equivalency

Experience working as a Nurse Case Manager within Canadian Forces Health Services (CFHS)

Experience working with disability programs such as Veterans Affairs Canada (VAC), CAF Long Term Disability Plan (SISIP) or Canada Pension Plan (CPP)

Experience with epidemiological data and statistical analysis related to case management practices

Experience conducting chart audits to assess standards, outcomes and processes

Experience in managing local teams and supporting distance teams

Experience in group facilitation and training development

In support of Strong, Secure, Engaged (SSE) initiative #24, consideration may be given to the spouses or common-law partners of Canadian Armed Forces (CAF) members.

Willing and able to work occasional overtime

Willing and able to travel occasionally

Willing and able to work flexible hours

Conditions of employment

Reliability Status security clearance

Continuous registration, in good standing, with the provincial regulatory body responsible for regulating the profession of nursing in which employment is maintained

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE NOTE: For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews).

Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Not all work locations listed have current vacancies. This process will be used to fill future vacancies.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.