Are you the Support Clerk that we are looking for ?

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

You are the person we are looking for if:
• You like to work in a team and manage a large volume of forms and paper documents.
• You are interested in working in different teams supporting the pension processing operations of the Old Age Security program.
• You have a customer-oriented attitude, are positive and have an eye for detail.

We want to attract the best talent. That is why we are putting the emphasis on your skills, not your knowledge.

The position to be filled are only in Quebec City. We encourage you to apply only if you are able to work in Quebec City.

Applications will be assessed quickly in anticipation of job offers being made in April 2020. Based on requirements, further assessments and hires may occur at a later date.

When you apply, you will be asked to answer screening questions and provide examples
that clearly illustrate how you meet each of the qualification criteria.

• It is not sufficient to indicate the title of the job you held or to state that you have the qualifications required.
• Explain clearly where, when and how you acquired this experience.
• Your ability to communicate in writing will be assessed in particular through the screening questions. Use complete sentences and describe specific examples from your experience.
• Only indicate “see Resume” will not be accepted.

If you do not clearly demonstrate that you have the required experience, we will not ask for more information and your application may be rejected.

You must provide your Resume (a cover letter is not required). We will be consulting it for validation purposes only.

Duties

The Support Clerk provides support to the day-to-day operations of the Regional Operational Center for Old Age Security (ROC-OAS). ROC-OAS processes Old Age Security applications for the Quebec Region.

The Records Management area, where all support clerks work, is responsible for managing thousands of paper forms and documents weekly. Several teams are in place to handle shipping, receiving, archiving and to perform computer data entry. A support clerk may be required to work in multiple teams. They may work either seated in front of a computer or in various positions in work areas (standing, sitting, squatting or sitting on a small bench).

Work environment

In the heart of Old Québec, 330 de la Gare du Palais street is near restaurants, cycle paths, parks and trails that meander along the St. Lawrence River and the St. Charles River. The location is easily accessible and serviced by several main bus routes and the ferry, which makes it easy to get to from the greater Québec City region and the Lévis region.

You will have to be able to get to your workplace every day at 330 De la Gare du Palais in Québec City.

https://goo.gl/maps/rWu9Nx3Uxmw

Intent of the process

The purpose of this process is to staff terms positions on April 2020. A pool of qualified candidates will be established and could also be used to staff similar positions of various tenures within Service Canada, in Quebec City.

Positions to be filled: 12

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Candidates with foreign credentials must provide proof of Canadian equivalency.
Consult the Canadian Information Centre for International Credentials for further
information at www.cicic.ca.

Degree equivalency

EXPERIENCE

Experience in performing office duties;

Experience in using technology (e.g. e-mail, Internet and word processing, excel).

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

ABILITIES AND SKILLS

Communication oral
Communication written
Thinking Skills
Verification and Accuracy
Working with Others
Client Focus
Dependability
Positive Attitude

The following may be applied / assessed at a later date (may be needed for the job)

ASSETS EXPERIENCE

Work experience in receiving, distributing and dispatching mail;

Experience in maintaining databases;

Work experience in filing documents in paper or electronic format.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required;

Willing an able to lift 10-23kg (for mail room positions).

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted via the www.jobs.gc.ca website. No application will be accepted by email.

All communication between the Assessment Board members and the candidates relating to this process, including email correspondence and telephone conversations, could be used in the assessment of the following qualifications : Oral Communication, Written Communication and Dependability.

Assessments can take place during the day, night or during weekends. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you will be invited.

Candidates from outside the public service will be required to pay for their own travel for various assessment phases.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

Asset qualifications could be used at the screening stage.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email).

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.