Informal Conflict Management Practitioner (ICMP)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question and to ensure the content of your response are supported by your resume. Your responses to these questions will be used as a primary source of information and your resume may only be used to validate this information. Failing to do so could result in your application being rejected.

When recording your examples be sure to:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Work environment

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference.

The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities.

Intent of the process

Intent to fill 1 indeterminate position. A pool of qualified candidates may be established and may be used to staff similar term and/or permanent positions.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment, if applicable, will be posted on www.jobs.gc.ca in accordance with the Public Service Employment Act.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Recent and significant* experience in providing workplace informal conflict management services (such as conflict analysis, conflict coaching, facilitated discussions, mediation, and group interventions).
* Note: Recent and significant experience is understood to mean the depth and breadth of the experience normally associated with having performed a broad range of various, complex related Informal Conflict Management activities for approximately two (2) years in the last four (4) years.

Experience in delivering training relevant to conflict management

Recent and significant experience* in providing advice to management on matters related to effective workplace conflict prevention or management.
* Note: Recent and significant experience is understood to mean the depth and breadth of the experience normally associated with having performed a broad range of various, complex related Informal Conflict Management activities for approximately two (2) years in the last four (4) years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed or an acceptable combination of education, training and/or experience.
Note: The course for the specialization must be acceptable and must have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization.
AND
One hundred and sixty (160) hours of training in conflict management, applicable to a workplace setting, which must include forty (40) hours of mediation skills training.
AND
Forty (40) hours of group intervention training applicable to a workplace setting.
Note: In your application, please include the course provider, the course title, the date of completion and the number of hours of training).

Degree equivalency

Knowledge of the informal conflict resolution processes and formal recourse mechanisms in the Federal Public Service.
Knowledge of the principles and approaches of interest-based dispute resolution.
Knowledge of legislation, policies and trends in human resources management

Thinking things through
Showing initiative and being action-oriented
Working effectively with others
Demonstrating integrity and respect
Communications
Client service orientation
Business acumen

The following may be applied / assessed at a later date (may be needed for the job)

Completion of Conflict Coaching training with an evaluation of ‘competent’.
(In your application, please include the course provider, the course title, the date of completion and the number of hours of training).
CERTIFICATION: Chartered Mediator designation from the ADR Institute of Canada, Inc.

Employees may be required to travel frequently
Employee may be required to work overtime on short notice

Conditions of employment

Reliability Status security clearance

Valid driver’s licence

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Assessment for this process will take place in Winnipeg, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

A qualified group of candidates may be identified and may be used to staff future vacancies, similar positions, for term, permanent and acting, at full or part time hours within the area of selection.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. Please include a valid e mail address that you check frequently, if you have one.

An exam may be administered. An interview may be administered. Reference checks may be sought.

Acknowledgment of receipt of applications will not be sent.

You can apply on-line for all positions advertised through the Public Service Resourcing System (PSRS).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.