Officer, digital communications (community manager profile)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ABOUT US

Canada Economic Development for Quebec Regions (CED) provides support for the economy of tomorrow to Quebec businesses and regions. DEC focuses its interventions on SMEs and non-profit organizations with an economic vocation by focusing on innovation and growth for all, by favoring projects with significant economic benefits and by acting as a facilitator to bring together the right partners around a project.


Why work at CED?

• Our dynamic, friendly, innovative team
• Our strategic location in downtown Montreal
• Our range of very competitive employee benefits
• Our telework policy (and our weekly yoga sessions!)


Who we’re looking for :

• You love writing, are detail-oriented and carefully check your sources?
• You know how to carry a narrative throughout all your communications and boil down the essence of a message into 140 characters?
• You stay up to date on social media and new technology?
• You apply creativity and originality to come up with new content ideas?
• You are a team player, organized and know how to manage your priorities?

If so, you may be the candidate we’re looking for!

Duties

The mission of CED’s Communications Directorate is to build awareness of the department’s programs and expertise, manages its reputation and highlights the successes of its clients.

The digital communications officer (community manager profile) develops or adapts relevant content for all of CED’s digital channels in order to create an unmatched online experience for our clients and partners.

Position responsibilities :

• Implement multiplatform editorial strategies
• Research new topics or relevant angles to be suggested to the communications advisor and manager
• Write and edit content using creative ways to integrate keywords and hashtags
• Publish and program content on the various electronic platforms
• Perform quality control on published content
• Find and adapt visuals according to the specifics of each platform
• Engage and manage conversations on the various platforms
• Plan posts in advance using an editorial calendar
• Measure and analyze social media usage data and write monthly performance reports
• Monitor CED’s online and social media presence to identify opportunities
• Stay up-to-date on news, trends, the work of other sectors of the organization and recommend new approaches

Intent of the process

This process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment within Canada Economic Development for Quebec Regions.

As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Please note that candidates may be required to meet the asset qualifications depending on the requirements of the position being staffed. We encourage candidates to demonstrate in their application all the asset criteria that they meet in terms of experience.

PLEASE NOTE : Your initial application will serve to assess your ability to communicate effectively in writing. This assessment is eliminatory, which means that if you do not adequately demonstrate this ability, your application may be screened out. It is therefore essential that you pay attention to the quality of your written interactions with us.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

The following questions pertain to your experiences, and it’s important to give us concrete examples to illustrate them well. It isn’t enough to tell us that your writing skills are valued; tell us what you’ve written (articles, news releases, etc.) and specify the relevant aspects of the context, for example the target clients, the nature of the project, the results achieved, etc. That will help us determine whether you will be evaluated in greater depth. If you are asked to specify dates or time periods, remember to mention them.


▲ PLEASE NOTE : Your initial application will serve to assess your ability to communicate effectively in writing. This assessment is eliminatory, which means that if you do not adequately demonstrate this ability, your application may be screened out. It is therefore essential that you pay attention to the quality of your written interactions with us. ▲


EDUCATION
▲ A degree from a recognized post-secondary institution or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE

▲ Recent* and extensive** experience using social media platforms such as Twitter, Facebook, LinkedIn, Instagram or YouTube in a professional context.
▲ Recent* and extensive** experience writing or editing communications products or web content intended for internal or external audiences.
▲ Experience with measurement and analysis of social media usage data.


Notes:
*“Recent experience” means at least two (2) years of experience within the past three (3) years.

**“Extensive experience” means at least three (3) years of experience.

KNOWLEDGE

▲ Knowledge of current practices in terms of digital communications strategies and implementation

ABILITIES

▲ Ability to work effectively and respectfully with colleagues, coworkers and clients.
▲ Ability to communicate effectively orally.
▲ Ability to communicate effectively in writing.
▲ Ability to manage conflicting priorities, often within very tight deadlines.

PERSONAL SUITABILITY

▲ Initiative
▲ Attention to detail
▲ Dependability
▲ Judgement

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE

• Experience developing and implementing strategies and tactics related to social media in a professional context
• Experience writing digital content according to best practices in plain language
• Experience using social media planning and reporting tools (e.g., Hootsuite, etc.)
• Experience using the Government of Canada’s Web Experience Toolkit (WET)
• Experience using web creation software such as Dreamweaver and graphic design/video software such as Photoshop, Final Cut Pro, etc.
• Experience providing digital communications advice to clients

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBB/CBB)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENT

The employee may occasionally be required to work overtime on short notice or work a different schedule.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by responding to the screening questions in the online application. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of examples and details may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications. Answers provided may be used to assess your ability to communicate effectively in writing.

For this selection process, we may find that email is the most efficient way to communicate with you. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). It is the candidates' responsibility to inform us of a change of contact information during this selection process and to regularly verify your incoming emails.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.