General Support Services Clerk - Administrative Support Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request special accommodation. All information received in relation to accommodation will be kept confidential.
Information on accommodation for persons with disabilities
Only applications submitted via this portal will be accepted. Applicants are not required to submit a cover letter. Instead, they are required to answer screening questions and provide the requested information through the Public Service Resourcing System (PSRS) online portal. As such, applicants must clearly demonstrate with specific and concrete examples, in their answers, how they meet the education and experience factors listed in the essential qualifications. Candidates will not be solicited for incomplete or missing information, and as such, will be eliminated from the selection process.

While the Courts Administration Service pays their employees through Phoenix, we have in-house Compensation services which includes direct access to a Compensation Advisor in Ottawa for timely resolution of any pay issues that arise.

Work environment

The Courts Administration Service (CAS) provides services to the Federal Court of Appeal, the Federal Court, the Court Martial Appeal Court of Canada and the Tax Court of Canada.

The CAS’s mission is to provide timely and accurate registry, judicial and corporate services to the four superior courts and to their clients in the most innovative and effective manner, while promoting a healthy workplace and encouraging employees’ ongoing contribution to service delivery excellence.

Join our team in a work environment that fosters creativity and new ideas to improve our business practices and the quality of our services.

*Supporting the delivery of justice for all Canadians.*

Intent of the process

A pool of pre-qualified or fully qualified candidates may be created to staff similar or identical positions with various tenure, various linguistic profiles and security requirements within the Courts Administration Service.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

At minimum, a successful completion of secondary school diploma according to provincial/territorial standards or an acceptable combination of education, training and experience.

Degree equivalency

Significant* experience providing administrative/clerical support such as, but not limited to, filing, reception duties, travel arrangements, controlling documentation flow, data input.

Experience in providing service to clients.

Experience using Microsoft Office Suite (e.g. MS Word, Excel, Outlook etc.) or equivalent.

Definition:
*Significant refers to the breadth and depth of experience and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience in performing receptionist functions.

Experience in performing mailroom functions.

Experience working in an administrative environment (e.g. Finance, Human Resources).

Experience working for the Courts Administration Service.

Experience working in a judicial, quasi-judicial or legal environment**.

** Judicial or quasi-judicial environment means a Federal Board, Commission, Tribunal or Court (Federal, Provincial or Municipal).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential and Bilingual Imperative BBB/BBB

Information on language requirements

Ability to organize work, set priorities and meet deadlines.
Ability to work independently with minimal supervision.
Ability to work as part of a team.
Ability to communicate effectively in writing.
Ability to communicate effectively orally.

Initiative.
Judgment.
Dependability.
Flexibility.
Effective interpersonal skills.
Attention to detail.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to work between 8:30 and 16:30 each day.
Willingness and ability to work overtime.
Willingness and ability to lift or handle boxes or packages up to 15 kg in weight on an intermittent basis during the workday.
Willingness and ability to leave the premises to transport items back and forth (e.g. bank deposits, court documents and other such tasks).

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

2. You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume.
Failure to provide the above information in the format required may result in your application being rejected from the process.

3. If you do not fully complete the screening questions as instructed, you may be screened out.

4. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

5. Asset qualifications may be applied in this selection process.

6. Please identify clearly your substantive group and level and your employment status on your resume and/or application form

7. Please ensure that your Personal Record Identifier (PRI) is included in your application (if applicable).

8. Please provide the contact information (including a valid email address) for two recent (within the past 2 years) references. One of them should be a current manager/supervisor.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.