Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applications will be accepted online only. Please apply online at www.canada.ca/government-jobs. If you have a disability that prevents you from applying on-line please contact the hiring manager as identified on this poster.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Duties

CR-05 Detachment Services Assistant: Provides administrative, financial, and operational support services for police officers and other employees at a Royal Canadian Mounted Police (RCMP) detachment. Provides front counter and telephone assistance, services and information to the general public.

Work environment

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school* or employer- approved alternatives.
*Two years of secondary school is typically completion of grade ten.

Degree equivalency

Experience providing service to the general public via telephone or in person.

Experience providing administrative support in an office environment.

Experience using word processing such as Microsoft Word and spreadsheet software such as Excel.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with emergency support services such as providing support for emergency calls, emergency medical response services, or community emergency response teams.

Experience using the Canadian Police Information Centre (CPIC).

Experience using the Police Reporting Occurrence System (PROS).

Experience interpreting and processing court documents.

Willing and able to work in a busy police environment, which could include exposure to unsettling and/or graphic material

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to provide financial support services

Planning

Oral communication

Written communication

Working effectively with others

Showing initiative and being action-oriented

Dependability

Flexibility

Discretion

Demonstrating Integrity and Respect

Conditions of employment

Security Clearance: Royal Canadian Mounted Police Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

The successful candidate will be required to provide original documentation of proof of Canadian Citizenship prior to appointment. Other candidates may also be asked to provide this documentation at various stages in the selection process. The following documents will be accepted as proof: Provincial or territorial birth certificate; Naturalization certificates (issued prior to Jan. 1, 1947); Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977); Certificates of Retention; Citizenship certificates.

Candidates will be required to show original proof of education. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

"When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. The depth and breadth of experience of an applicant may be considered as part of screening or selection of a candidate, which is why it is recommended you quantify your experience.

The content of your response must be supported by your resume as your responses to these questions will be used as a primary source of information and your resume will only be used to validate this information. Should you indicate in your response ""please refer to resume"" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

You may be assessed using one or more of the following tools: standardized tests, written exams, interview, simulation exercise, reference check, and other assessment tools.

Testing/interviews will be conducted at the location of the employer's choice.

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include  (but not limited to),  reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

Must be willing and able to work in Ponteix, Saskatchewan.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.