Call Centre Agent

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Good day:

Further to your application for the above-noted appointment process, this is to advise you that this process has been cancelled due to changes in the responsibilities and structure of the Call Centre team.

We apologize for any inconvenience this may have caused you, and encourage you to apply for future positions with this Department.

Should you have any questions, please do not hesitate to contact the undersigned at .

Yours sincerely,

Line Lessard
National Centralized Attendant Service Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You are asked to submit your application through the Public Service Resourcing System (PSRS). To submit an application on-line, please select the button “Apply Online” below. Only online applications will be considered.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

You will be required to show how you demonstrate the qualifications (i.e. Education and Experience) for the initial screening through your resume, and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application not being considered.

Work environment

The Department of National Defence (DND) is one of the largest federal government employers, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Armed Forces (CAF) in their operations and missions at home and abroad. The department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

Intent of the process

A pool of qualified candidates will be established and may be used to staff similar positions with various tenures and language requirements within the Department of National Defence.

Positions to be filled: 4

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of Grade 10/Secondary IV

Degree equivalency

Experience:
Experience using a computer in the context of office work;
Experience in client service;
Experience relevant to the position in using email software (example: Outlook).

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
The current requirement for these positions is bilingual imperative - - B/ - - B

Information on language requirements

Competencies:
Demonstrating integrity and respect;
Thinking things through;
Working effectively with others;
Showing initiative and being action-oriented.

Abilities:
Ability to use reasoning skills to solve problems;
Ability to research and interpret data;
Attention to detail;
Oral communication.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Experience:
Experience working in a call centre;
Experience relevant to the position in using databases to conduct research.

Asset Knowledge:
Knowledge of the Canadian Armed Forces.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational requirements:
Be willing and able to work on short notice.

Conditions of employment

Reliability Status security clearance

Be willing and able to work shift work, including evenings and weekends;
Be willing and able to work overtime when required.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Various assessment tools may be used in this selection process, such as interview(s), written examination, standardized assessment, reference checks.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.