Business Analyst (AAACT*)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! Please note that civilian members working at SSC since December 1 2018 who are selected for appointment through this process will not be required to convert to public servant status before deeming. All other civilian members who apply and are appointed prior to deeming will need to convert to public servant status. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read and follow the instructions and notes could result in your application missing critical information thus providing for insufficient information for the evaluation committee to complete your assessment and resulting in your elimination from the process.

The evaluation committee will use your answers to the screening questions to assess how you meet the essential and asset qualifications (education and experiences).

It is NOT sufficient to only state in a screening question that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples as well as the period(s) (FROM month-year TO month-year), in which you performed the functions of the positions.

*AAACT: Program of Accessibility, Adaptations and Adapted Computer Technology

Work environment

Here at the AAACT program, we are always working, through training, information sharing, and technology, to make the workplace inclusive for all team members.
If you have a passion for providing excellent service and making a difference for clients using person centered solutions that spark innovation, collaboration, and inclusion, we want to hear from you!

To learn more about the Shared Services Canada Accessibility, Accommodation and Adaptive Computer Technology Program, please visit our website at the following link https://www.canada.ca/en/shared-services/corporate/aaact-program.html.

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data center and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

This is an AS-04 competition for candidates who have a background in business analysis, accessibility, accommodations, IT accessibility, disability management, return to work, change management, digital inclusion, information management/technology, rehabilitation services, and adaptive computer technology.

This process will be used to create a pool of partially or fully qualified candidates which could be used to staff similar positions with various linguistic profiles, security profiles, and tenures (Indeterminate, Acting, Specified Period, Deployment, Assignment, Secondment) within Shared Services Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Contact information for 3 references: name, email address and phone number of two (2) supervisors, one being your current supervisor, the other being a previous supervisor and a client or colleague.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
ED1: A secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE:
EX1: Significant** and recent*** experience conducting analysis or making recommendations to management (Manager/Supervisor level or higher);
EX2: Significant** and recent*** experience developing a wide variety of communication or awareness materials such as training materials, presentations, or guides in multiple alternative formats;
EX3: Significant** experience developing and executing activities that support transformational change enabling both processes and the workforce;
EX4: Significant** experience working with a diverse team, including colleagues who may have a disability or have specialized work requirements;
EX5: Recent*** experience contributing to a program delivery environment.

DEFINITIONS:
** Significant is defined as the depth and breadth of experience generally gained in the full-time performance of duties for a minimum period of three (3) years.
*** Recent is defined as acquired in the last five (5) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
-English Essential
-Bilingual Imperative (BBB/BBB)

Information on language requirements

KNOWLEDGE:
K1: Knowledge of Accessibility Guidelines, Accessibility Resources, and Legislation related to persons with disabilities;
K2: Recent*** knowledge of inclusive communication and presentation techniques;
K3: Significant** and recent*** knowledge of different adaptive technologies.

DEFINITIONS:
** Significant is defined as the depth and breadth of experience generally gained in the full-time performance of duties for a minimum period of three (3) years.
*** Recent is defined as acquired in the last five (5) years.

ABILITIES:
A1: Ability to deliver presentations and training sessions;
A2: Ability to research, analyze, evaluate or synthesize information;
A3: Ability to develop clear and concise reports, briefings and/or, recommendations;
A4: Ability to communicate orally;
A5: Ability to communicate in writing;

PERSONAL SUITABILITY:
PS1: Judgment;
PS2: Strategic Thinking;
PS3: Interpersonal relationships;
PS4: Team player;
PS5: Adaptability;
PS6: Autonomy;
PS7: Respect;
PS8: Innovative;
PS9: Service Orientation and Service Delivery.

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE :
AEX1: Significant** and recent*** experience working on initiatives to support persons with disabilities;
AEX2: Significant** and recent*** experience working with American Sign Language (ASL) or Quebec Sign Language (QSL);
AEX3: Significant** and recent*** experience working with Braille;
AEX4: Significant** and recent*** experience working with, or, in, an adaptive technologies environment;
AEX5: Experience in leading teams or projects;
AEX6: Significant** experience in leading multi-stakeholder Projects;
AEX7: Experience conducting quality control of various documentations;
AEX8: Experience in planning and establishing priorities, as well as being accountable deadlines;
AEX9: Recent*** experience performing project management activities that kept stakeholders organized, while achieving the planned deliverables.

DEFINITIONS:
** Significant is defined as the depth and breadth of experience generally gained in the full-time performance of duties for a minimum period of three (3) years.
*** Recent is defined as acquired in the last five (5) years.

KNOWLEDGE :
AK1: Significant** knowledge of testing software, hardware, and file accessibility;
AK2: Significant** knowledge of accessible coding to create accessible content or experiences for clients. This includes making adjustments to resolve accessibility and usability issues;
AK3: Significant** knowledge of Project Management Principles.

DEFINITIONS:
** Significant is defined as the depth and breadth of experience generally gained in the full-time performance of duties for a minimum period of three (3) years.
*** Recent is defined as acquired in the last five (5) years.

ORGANIZATIONAL NEEDS:
Increase the number of employees with specialized backgrounds that would facilitate accessibility, accommodations, and adaptive computer technology within Shared Services Canada.

EMPLOYMENT EQUITY:
In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.

OPERATIONAL REQUIREMENTS:
-Working at multiple sites in the National Capital Region on short notice;
-Working in front of a computer monitor for long periods of time.

Conditions of employment

CONDITIONS OF EMPLOYMENT:
Various Security Clearances:
-Reliability Status
-Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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-A written examination may be administered;
-An interview may be administered;
-Reference checks will be sought;
-You will be required to provide proof of your education credentials;
-Candidates may be required to meet the asset qualifications, depending on the requirements of the specific position being staffed;
-Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.