Response and Support Coordinator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Only applications received directly via the System (https://www.canada.ca/en/public-service-commission/jobs/services/public-service-jobs.html) will be accepted. If you require accommodation for any reason, you must contact the HR Advisor or Senior HR Advisor or HR Team Leader listed below before the closing date.

If you do not clearly demonstrate how you meet all screening criteria, your application will be rejected. Your application may also be rejected if it has incomplete information. We will not contact you to request information that is missing from your application

The ability to communicate effectively in writing will be assessed with your resume, as well as responses to the screening questions and the exam.

Please indicate three of your preferred locations of work as per the cities listed above.

Duties

At the Sexual Misconduct Response Centre (SMRC), our mission is to support Canadian Armed Forces (CAF) members affected by sexual misconduct by providing confidential supportive counselling, information and facilitated access to resources, as well as supporting them to make informed choices to meet their individual needs. In addition to these services, the Response and Support Coordinator will also provide case coordination, accompaniment, support with workplace arrangements, and advocacy. Support can be provided by telephone, email or in-person.

Work environment

WE OFFER:
• Flexible work arrangements
• Specialized In-House Training
• DND employee discounts for travel, shopping and accommodations
The new Flexible Workplace Program (FWP) now focuses specifically on the two forms of flexibility that are most closely linked to changing our 'ways of working' – flexibility in time and place of work:
•Compressed Work Week
•Telework*
*Definition of telework: Telework is a Flexible Work Agreement (FWA) that allows employees to perform the duties of their position away from their official (designated) place of work – in their home – for part or all of a regular work week, either on a scheduled or a less frequent and situational, unscheduled basis. The expectation is that employees would maintain the same level of effectiveness while teleworking.
Flexibility comes in many other forms at DND – The most recognized types are:
•Flexibility related to Hours of Work (e.g. start/end times) in accordance to the collective agreements
•Flexibility related to types of Leave (e.g. Leave Income Averaging, Leave without Pay, etc.)

Intent of the process

Anticipatory vacancy across Canada (Acting, Assignment, Secondment, Indeterminate, Term, Deployment).

A pool of qualified persons resulting from this process MAY/WILL be created and MAY/WILL be used to fill similar positions with linguistic profiles (english essential, bilingual imperative BBB/BBB, bilingual imperative CBC/CBC, bilingual non imperative BBB/BBB, bilingual non imperative CBC/CBC) as well as tenures (indeterminate, deployment, acting, assignment, secondment, specified period) which may vary according to the position being staffed.

Positions to be filled: 15

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

ED1. Graduation with a Bachelor’s degree from a recognized post-secondary institution with acceptable specialization in a relevant social science such as social work, psychology or sexology.

Degree equivalency

EXPERIENCE
EX1. Experience in case management or case coordination.

EX2. Experience in providing suicide risk assessment and intervention in a social service or health care context.

EX3. Experience in delivering presentations.

EX4. Experience establishing, developing and managing productive and cooperative partnerships with internal or external partner.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative (CBC/CBC)
English Essential
French Essential

Information on language requirements

COMPETENCIES:

CO1. Demonstrating integrity and respect
CO2. Thinking things through
CO3. Dependability
CO4. Showing initiative and being action oriented

ABILTIES:

A1. Ability to manage multiple and competing demands in a timely manner.
A2. Ability to communicate effectively orally.
A3. Ability to communicate effectively in writing.
A4. Ability to work collaboratively in an interdisciplinary environment.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:

AED1. Master’s degree in a relevant social science such as social work, psychology, sexology, criminology, or a post-graduate certificate in a relevant field such as victimology, or conflict resolution studies.

Member of a Recognized Regulatory body related to the position. (ex.Ontario College of Social Workers and Social Service Workers)

Degree equivalency

ASSET EXPERIENCE:

AEX1. Recent* experience in providing support to individuals who have experienced sexual violence.
AEX2. Recent* experience in working with community partners.

*Recent is defined as having acquired 1 year of experience within the last 5 years

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:

Requirement to work overtime on short notice.
Requirement to travel on short notice.
Requirement to work in office during core hours of operation which are currently 07h00 to 17h00 (local time) but are subject to change on short notice.
May be required to work on evenings, weekends and holidays.
May be required to support the 24/7 SMRC phone line.
Requirement to have access to functional internet services.

Conditions of employment

Reliability Status security clearance - *Candidates must meet and maintain the above conditions of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. VERY IMPORTANT NOTE: It is your responsibility when submitting your application online, to fill out the questionnaire which permits you to identify how you meet each essential education and experience criteria and where applicable, asset education and experience criteria. Your resume should be linked to the information you provided in the questionnaire. Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities. Rather you must provide concrete examples, which illustrate how you meet each education and experience qualification.

2. Candidates must meet the essential qualifications to be appointed to a position. However, a person may be appointed to the position even though he or she does not meet any or all of the asset qualifications, operational requirements, or organizational needs. However, please note that meeting these criteria may a deciding factor in choosing the person to be appointed.

3. Reference checks may be sought.
An interview may be administered.
A written examination may be administered.
A role play may be administered.

4. To facilitate the administrative process, please indicate your personal record identifier (PRI), if you are an employee of the Federal Public Service, and your e-mail address. Please ensure that your employment status and your substantive group and level are also included.

5. You will be required to show how you demonstrate the essential qualifications (i.e. Education and Experience) for the initial screening through your resume and in answering online screening questions. It is NOT SUFFICIENT to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume.

6. The candidates’ qualifications may be determined by various tests, interview, Performance Agreement and/or reference checks. For the assessment phase of the staffing process, you will be invited to complete an oral interview. Reference checks will be conducted for candidates who have successfully passed the oral interview. Candidates may be required to travel to the location of the position for interview and/or assessment at their own cost.

7. All results and invitations for interview will be sent electronically. We request therefore that you include a valid electronic address (e-mail address) when you apply.

8. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

9. The appointed candidate must meet all essential qualifications and conditions of employment and be administered the Oath before being appointed to the position. Administration of the Oath concerns individuals appointed from outside the public service.

10. Foreign educational credentials must be assessed by a recognized credential assessment service. If you have been educated outside of Canada, it is your responsibility to have your certificates and/or diplomas assessed against Canadian educational standards. Candidates must be prepared to submit electronic proof of a Canadian equivalent education at the time of application. For more information, please see the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are: a woman, an Aboriginal person, a person with a disability, or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should, in a timely manner, advise the Public Service Commission or the departmental official involved regarding the accommodations measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially. We thank all those who apply.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.