Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Working with the RCMP, a world-renowned innovative organization, you will experience meaningful work and have a real impact on the daily operations as well as, job satisfaction knowing you are making a real difference.

The RCMP hires public service employees in a wide variety of disciplines to support our police officers at detachments and offices. Public service employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities.

For every successful police operation, there is a team of public service employees providing administrative support in order to help police officers and investigators to accomplish their mandate. These employees play a critical role in delivering services to our communities and supporting our local, provincial and national policing priorities. By hiring the best candidates to staff our public service positions, we are helping police officers accomplish their law and order enforcement mandate.

If you wish to provide administrative support to the RCMP, please submit your application!

Work environment

The work is being performed in a police detachment environment. This results in occasional exposure to intoxicated, mentally unstable, hostile and potentially violent individuals to victims of crime or relatives of accident victims who may be distraught. The work is performed in an open office environment. It involves tight deadlines, time pressures, frequent interruptions, conflicting priorities and multiple demands from staff, callers and visitors.

Intent of the process

The intent of this process is to fill 1 term position. A pool of qualified candidates will be identified and may be used to staff future similar positions, for term, permanent and/or acting at full or part time hours.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member. CM staffing transactions resulting from this process will be administered in accordance with the Onboarding Transition Phase.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Experience performing general clerical duties

Experience in providing assistance to the public, customers, or clients

Experience using word processing and spreadsheet software (Microsoft Word and Microsoft Excel or equivalents)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience with electronic and hard copy files

Experience working with financial information or financial documents (such as invoices, accounts payable, reconciling credit statements, or petty cash)

Experience in the use of Police Reporting Occurrence System (PROS)

Experience in the use of Canadian Police Information Centre (CPIC)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Successful completion of two years secondary school or an acceptable combination of education, training, or experience relevant to the position

Degree equivalency

Knowledge of general administrative practices/procedures

Ability to obtain and relay information/messages
Ability to prioritize and multitask
Ability to communicate effectively in writing
Ability to communicate effectively orally

Effective Interpersonal Skills
Dependability
Judgement
Client Service Orientation
Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge of the role of an RCMP Detachment

Ability to type with a minimum typing speed of 45 words per minute with accuracy of 95% or greater

In support of achieving a diverse workforce, consideration may be given to candidates self-identifying as belonging to the following Employment Equity groups: Aboriginal peoples.

Willingness and ability to work overtime
Willingness and ability to travel
May be required to work alone
May be exposed to graphic or unsettling material

Conditions of employment

RCMP Enhanced Reliability security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

The successful applicant will have to obtain, as a minimum, an RCMP Enhanced Reliability Status. The candidate must not have a Criminal Record. The process also requires a Security/Reliability Interview, a field investigation in matters of credit/finances, education, employment, references, etc.

Assessment for this process will take place in Powerview, Manitoba. The cost to attend the assessment will be the candidate's responsibility. If you are currently employed with the Federal Public Service, please let us know your current group and level as well as your tenure and the Department you are working for. Housing in this location may be difficult to obtain. It is the candidate’s responsibility to research this location.

External candidates may be eligible for the initial appointment relocation entitlement of up to $5000 if they are not currently a federal public service employee.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Only those selected for further consideration will be contacted.

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

All communication relating to this process, including e-mail correspondence and responses to screening questions, may be used in the assessment of qualifications, including the ability to communicate effectively in writing.

Reference checks may be sought.

An interview may be administered.

A written exam may be administered.

Acknowledgment of receipt of applications will not be sent.

Top down selection, random selection, or other volume management strategies may be used during any stage of the selection process.

You can apply on-line for all positions advertised through the Public Service Resourcing System (PSRS).

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.