Various AS-05 Positions at Veterans Affairs Canada

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note: POSITIONS ARE LOCATED IN CHARLOTTETOWN, PE - WORK FOR THESE POSITIONS IS REQUIRED TO BE PERFORMED FROM THE CHARLOTTETOWN OFFICE.

Stream 1: User Experience Analyst / User Interface Designer
Stream 2: User Researcher / Usability Specialist
Stream 3: Senior Operations Advisor, Team Leader and similar positions

You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (Junk mail).

When you apply for this process, please keep in mind that some essential merit criteria (education, experience, abilities and competencies) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

The ability to communicate effectively in writing will be evaluated in the application you submit.

Candidates will not be solicited for incomplete or possible missing information in your answers to questions.

Résumé may be used as a secondary source to validate the experience and education described in the screening questions.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, language requirements, and/or security clearance levels in various Federal Government Departments or Agencies, in various locations.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Stream 1: User Experience Analyst / User Interface Designer
Stream 2: User Researcher / Usability Specialist
Stream 3: Senior Operations Advisor, Team Leader and similar positions

Education:
Stream 1 and 2:
ED1 - Graduation from a recognized post-secondary educational institution with a degree, diploma or certificate in a field related to the position, including courses in user experience. The courses must be acceptable (defined as directly related to user experience design, research or testing) and taken at a recognized post-secondary institution, but not necessarily within a degree, diploma or certificate program in the required specialization.

Stream 3:
ED2 - Graduation with a bachelor’s degree from a recognized post-secondary institution, or an acceptable combination of education, training, and experience relevant to the position. *

* Acceptable combination of education, training and experience is defined as a secondary school diploma combined with depth and breadth of experience normally associated with the performance of duties on a regular basis for a period of approximately three (3) years** experience listed below in the Experience Section for Stream 3
**A shorter duration may be considered based on demonstrated complexity and diversity of work handled, scope of work, and/or level of direct responsibility for a wide variety of complex files and/or projects.

Degree equivalency

Experience:
*Recent is defined as occurring with the past two years.
**Significant is defined by the depth and breadth of experience normally associated with approximately three years full-time.

Stream 1, 2 and 3:
EX1 - Experience managing multiple priorities in a high pressure environment with competing demands.
EX2 - Experience leading multidisciplinary project teams.
EX3 - Experience establishing effective and collaborative relationships with internal and external stakeholders.
EX4 - Experience writing and presenting documents (e.g. plans, background papers, presentations and briefing materials) that offer recommendations to Management.

Stream 1 and 2:
EX5 - *Recent and **significant experience working with human-centered design principles, usability and user-experience methodologies and practices.
EX6 - *Recent experience analyzing, interpreting and providing evidence-based strategic advice on UX related policies and practices.

Stream 1:
EX7 - *Recent experience designing mock-ups and prototypes for the creation of new and existing web pages and application interfaces.

Stream 2:
EX8 - **Significant experience synthesizing information gathered from user research interviews, surveys and client meetings.

Stream 3:
EX9 - *Recent experience developing communication plans, web content and providing strategic direction on communications.
OR
EX10 - *Recent experience working with analytic or other forms of data to synthesize information.

Competencies (Streams 1, 2 and 3):
COMP1 - Uphold Integrity and Respect.
COMP2 - Achieve Results.
COMP3 - Promote Innovation and Guide Change.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education (Streams 1, 2 and 3):
AED1 - Graduation from a recognized university with a Bachelor’s degree.

Degree equivalency

Experience (Streams 1, 2 and 3):
AEX1 - Experience as a member of the Canadian Armed Forces, or working in conjunction with the Canadian Armed Forces or National Defense.
AEX2 - Experience in statistical or data analysis.
AEX3 - Recent experience designing and conducting research and data gathering projects to assess user characteristics.
AEX4 - Experience designing and creating dynamic and interactive digital presentation materials.
AEX5 - Experience in digital content development (e.g. web, social media and other online communications materials), including providing advice to clients or management on layout and functionality.
AEX6 - Recent experience using an Agile methodology and/or iterative methods to enable rapid delivery.
AEX7 - Experience developing plans and strategies for user experience improvement.
AEX8 - Experience working with Government of Canada web standards.
AEX9 - Experience in Analytics reporting and monitoring.
AEX10 - Experience evaluating or measuring the performance of public sector programs or services.
AEX11 - Experience in the development and delivery of training.
AEX12 - Experience conducting focus groups or consultation sessions.
AEX13 - Experience in developing operational documentation such as business requirements, project management documents, test cases, performance reports, business processes or procedures, training material, etc.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB, CBC/CBC, CCC/CCC

Information on language requirements

Abilities (Streams 1, 2 and 3):
AB1 - Oral Communication
AB2 - Written Communication

Personal Suitability (Streams 1, 2 and 3):
PS1 - Dependability
PS2 - Judgement
PS3 - Initiative

The following may be applied / assessed at a later date (may be needed for the job)

Organizational Requirements:
Veterans Affairs Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, only qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Operational Requirements:
Willingness to work overtime on short notice.
Willingness to travel and work in other locations for short periods of time.
Willingness to carry a smart phone, which could include evenings and weekends.

Conditions of employment

Conditions of Employment:
Secret or reliability status security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

An interview may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Other sources of information (e.g. performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria. Recent and past performance agreements may be used as part of the assessment. Please be prepared to provide such documentation should it be requested.

You must provide proof of your education credentials. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree Equivalency” in the Education section above.

It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.