Telecommunications Operator (Trainee)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education criteria. You must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the information.

Work environment

The RCMP National Operations Centre (NOC) looks like a NASA theatre. It is an impressive Top Secret environment that is equipped with computers and telephone systems where the employees work in teams to help ensure the safety of Canadians.

Essentially, the work performed by the employees at the National Operations Centre consists of monitoring systems and coordinating the dissemination of classified information from government departments; the distribution of situational updates to senior management, other police forces and government agencies. Employees also perform a variety of after hour support for law enforcement agencies and RCMP units requiring various checks on police databases; and administrative functions internally and to various agencies in support of the security operations.

Intent of the process

A pool of candidates will be established and may be used to staff similar positions within the RCMP in the National Capital Region on an indeterminate or specified period (including term, acting, or assignment) basis, with various bilingual linguistic profiles and various RCMP security clearances.

Should a Public Service (PS) employee be found qualified and selected for appointment, notification regarding the PS appointment, if applicable, will be posted on www.jobs.gc.ca in accordance with the Public Service Employment Act.

Should a Civilian Member (CM) be found qualified and selected for appointment prior to May 21, 2020 (deeming date), the appointment will not result in a change of status to the Public Service (PS) category for the CM. Furthermore, CM staffing transactions resulting from this process will be administered in accordance with the Onboarding Transition Phase until deeming day.

(SEE OTHER INFORMATION)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A secondary school diploma or *employer-approved alternatives.

Note:
The employer-approved alternatives to a secondary-school diploma are:
1. ) A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
2.) An acceptable combination of education training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Abilities:
A1. Keyboarding and data entry of written and audible information with accuracy and speed.
A2. Ability to recall and summarize information.
A3. Ability to use maps to determine routes and locations.
A4. Ability to read and comprehend written passages.
A5. Ability to communicate effectively in writing;
A6. Ability to communicate effectively orally.
A7. Ability to solve problems.

NOTE :
A1., A2., A3., and A4. will be assessed using a computer program, CritiCall, which is specifically designed to test the skills necessary for success in a high-stress dispatch environment based on thorough job analysis and used by over 1000 public safety agencies in North America. Each qualification is linked to a test module in CritiCall and applicants must meet the established pass-mark of each test module to continue in the selection process.

Personal Suitability:
PS1. Initiative
PS2. Flexibility
PS3. Reliability
PS4. Meeting Client Needs
PS5. Teamwork
PS6. Self-Control and Composure

Conditions of employment

- RCMP Top Secret Security Clearance
All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use.

- Able to meet and maintain medical standards established for the position.

- Ability and willingness to work 12 hour shifts according to the NOC schedule (24 hours a day, 7 days a week, 365 days a year).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

A simulation/situational exercise or role play may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: https://www.cicic.ca/

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.