Operations Assistant at the Personnel Psychology Centre

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that assessments of candidates will take place in the Public Service Commission Regional Offices located in Halifax, NS, Montreal, QC, Gatineau, QC, Toronto, ON and Vancouver, BC.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

A random selection and/or a top-down selection may be used at certain stages of the assessment.

Asset qualifications could be used for screening or selection purposes.

Duties

What does an Operations Assistant do?

Schedules tests taking place across Canada and manages the schedule of a number of assessors simultaneously.
Responds to inquiries and interacts with departmental clients via email and by phone.
Are the first point of contact for candidates at the Test Centre.
Responsible for administrative tasks such as preparing, receiving and sending assessment material, sending results to organizations and candidates, creating and maintaining files, producing adapted tests, etc.

Do you like working in a fast-paced, high-volume environment that offers a large variety of tasks? If so, come join our vibrant and motivated team!

Work environment

The Public Service Commission (PSC) is a government organization that encourages all employees to bring their ideas to the table. You can watch your ideas grow from concept to fruition, alongside a supportive professional team. If you are passionate about the recruitment of the best, most talented professionals; the PSC is the place for you. With tight-knit teams and a drive for innovation, you will find the PSC provides a unique work experience.

With sleek, modern facilities, 22 Eddy is a great place to work that fits every lifestyle. We have 8 Active Workstations, with 205 km of bike paths right outside our door and fitness facilities within walking distance; an open floor plan and many collaboration areas, as well as several trendy restaurants nearby for the food connoisseurs and lots of coffee shops close by for the java buffs. Our location offers something for everybody—like the panoramic view of downtown Ottawa and the Gatineau hills.

Intent of the process

This appointment process will be used to create a pool of qualified candidates and may be established to staff similar positions on an indeterminate, term, assignment, secondment or acting basis within the Public Service Commission (PSC) in the National Capital Region (NCR).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma.

Degree equivalency

Experience providing client services in person, by phone or in writing.

Experience using word processing software programs (e.g. MS Word).

Experience using spreadsheet software programs (e.g. MS Excel).

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience researching, extracting, collecting information or manipulating data using systems.

Experience performing financial support functions (e.g. cashing and registering funds, managing petty cash, verifying or preparing invoices, etc.).

Experience managing a calendar, planning or organizing meetings.

Experience managing schedules for one or several persons.

Experience working in a stockroom.

Experience using presentation programs (e.g. MS PowerPoint).

Experience providing administrative support in the area of human resources in one of the three following disciplines: staffing, classification or compensation.

Experience using multiple MS Word functions in order to format documents.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative CBC/CBC & BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Reasoning skills
Written communication (The content of your application will be one source of information used to evaluate the ability to communicate in writing. We will not pursue further assessment of candidates who do not demonstrate the ability to communicate in writing in their application.)
Oral communication
Interpersonal skills
Attention to details
Reliability

The following may be applied / assessed at a later date (may be needed for the job)

Daily standing, stretching, bending, lifting boxes to search and retrieve files (Maximum 15 kg).
(This requirement applies to some positions only and is not required for all positions being staffed).

Conditions of employment

Reliability Status security clearance

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.