Consumer Education Officer / Senior Consumer Education Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

FCAC has its own classification system (RE and REX). The advertised positions are classified at the RE-04 and RE-05 levels, which are equivalent to the position levels identified above.

Duties

The Financial Consumer Agency of Canada (FCAC) protects Canadian financial consumers. The agency supervises federally regulated financial entities, ensuring that they comply with consumer protection measures set out in legislation, and promotes financial education, strengthening the knowledge, skills and confidence of Canadians and raising awareness of consumer rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise.

FCAC promotes financial education and strengthens the knowledge, skills and confidence of Canadian consumers through three interconnected pillars of activity: Education, Financial Literacy and Research & Policy.

Working as an Officer (RE-04) within the Consumer Education team (STREAM 1), you may be called upon to:
• Support Senior Consumer Education Officers in the research and development of consumer education resources, and conduct testing of online tools in development when necessary.
• Publish content on Canada.ca, including the required meta-data.
• Prepare reports on issues that require attention by analyzing consumer complaints, feedback and statistics to identify trends, information needs and recurring issues.
• Monitor and update information contained in some of the Agency’s online tools available on Canada.ca.
• Liaise with partners and stakeholders to obtain data for use in online tools and conducts quality assurance of data received.

Working as a Senior Officer (RE-05) within the Consumer Education team (STREAM 2), you may be called upon to:
• Identify key consumer and marketplace trends, issues and developments likely to affect consumers of financial products and services in Canada.
• Research, develop and/or maintain educational resources for print or electronic distribution on Canada.ca.
• Research, coordinate the development and maintain online interactive tools offered by the Agency.
• Liaise with partners and stakeholders to keep informed of new developments and to obtain input when necessary.
• Provide support to other FCAC branches based on your subject matter expertise.

If you have strong analytical and communication skills and a willingness to collaborate to make a difference for Canadian consumers, now is the time to apply! Come, join our team, and make a difference.

Work environment

FCAC is a separate agency that operates in a fast-paced and rapidly evolving environment. Today’s financial marketplace is complex, global and constantly in flux. Likewise, FCAC must be innovative and agile to remain a trusted authority in financial consumer protection. Its greatest strength is its people, a knowledgeable, experienced and passionate team of approximately 150 professionals that draw on the diversity of their skills and expertise to advance the agency’s mandate.

Located in downtown Ottawa, FCAC offers a competitive salary and benefits package, which includes a minimum of four weeks of vacation leave per year and the ability to earn performance pay. The agency offers the same pension and group insurance benefits plans as the core public administration. However, it operates in an unrepresented environment and has its own classification and compensation systems.

Intent of the process

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A degree from a recognized post-secondary institution with specialization relevant to the position, or an acceptable combination of relevant education, training and experience.

Degree equivalency

Experience for STREAM 1 only (RE-04):
• Experience in researching and synthesizing information from various sources for the preparation of reports, special projects or meetings.
• Experience using software tools to produce statistical reports and analysis such as MS Office Suite, Adobe Experience Manager (AEM); Google Analytics (GA), Adobe Analytics, RDIMS, SharePoint, Visible Thread or Simple Survey.

Experience for STREAM 2 only (RE-05):
• Experience providing strategic advice and recommendations to senior management. (Director-level and above)
• Experience preparing written documents, (such as briefing notes, executive summaries, correspondence, presentations or reports) for senior management or external stakeholders.
• Experience in researching, writing and reviewing educational content for the public on complex issues, and communicate it in a clear and simple way.

Experience for BOTH STREAM 1 and STREAM 2 (RE-04 and RE-05):
• Experience establishing and maintaining relationships with partners or stakeholders.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset qualifications both STREAM 1 and STREAM 2:
Experience in publishing on a Government of Canada website using a web content Management System.

Experience preparing and/or administering contracts, tenders or service level agreement.

Experience in the financial sector.

Asset qualification for STREAM 2 (RE-05) only:
Experience in the creation or development of online interactive tools to educate Canadians.

Operational requirements for BOTH STREAM 1 and STREAM 2:
Willingness and availability to travel.
Willingness and ability to work overtime.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB, Bilingual Imperative CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge for both STREAM 1 and STREAM 2 :
Knowledge of FCAC
Knowledge of current issues that impact consumers of financial products and services

Competencies for both STREAM 1 and STREAM 2:
Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action oriented

Abilities for both STREAM 1 and STREAM 2:
Ability to manage multiple projects and deadlines
Ability to communicate effectively in writing
Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

FCAC is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability

Conditions of employment

Reliability Status security clearance - Various security requirements:
STREAM 1 (RE-04): Reliability status
STREAM 2 (RE-05): Reliability status or Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will only accept on-line applications received via the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

All communications relating to this process and a variety of tools (online test, written examination, interview, recent and past performance assessment, reference check, etc.) may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Candidates must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The Public Service of Canada recognizes that the diversity of its employees' population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We therefore encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above-mentioned Employment Equity Designated Groups.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Acknowledgment of receipt of applications will not be sent.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.