Are you the Program Services Officer we are looking for?

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

You are the person we are looking for if:

• You like math;
• Client service is important to you and you want to make a difference in the lives of our seniors;
• You are looking for an exciting place to work in an environment of continuous learning.

We want to attract the best talent. That is why we are putting the emphasis on your skills, not your knowledge.

The position to be filled are only in Quebec City. We encourage you to apply only if you are able to work in Quebec City.

Applications will be assessed quickly in anticipation of job offers being made in March an April 2020. Based on requirements, further assessments and hires may occur at a later date.

Upon hiring, a 12-week period of mandatory training will take place from Monday to Friday, 8:00 am to 4:00 pm. You must be available during that period. No leave will be granted during the training period. Successful training is essential to the continuation of employment.

When you apply, you will be asked to answer screening questions and provide examples
that clearly illustrate how you meet each of the qualification criteria.

• It is not sufficient to indicate the title of the job you held or to state that you have the qualifications required.
• Explain clearly where, when and how you acquired this experience.
• Notes to the effect of “see CV” will not be accepted.

If you do not clearly demonstrate that you have the required experience, we will not ask for more information and your application may be rejected.

You must provide your curriculum vitae (a cover letter is not required). We will be consulting it for validation purposes only.

Duties

Are you interested in joining a dynamic team of program services officers who contribute to the wellbeing of senior citizens by providing services such as the delivery of Old Age Security and the Guaranteed Income Supplement?

Your role and responsibilities will be to understand, analyze and process relevant information by applying procedures and guidelines arising from legislation and regulations. Among other things, you will have to perform calculations and analyze information from individual tax returns, succession documents or civil status documents.

You will have to communicate in French in writing or by telephone with citizens to obtain information or to explain.

Work environment

In the heart of Old Québec, 330 de la Gare du Palais street is near restaurants, cycle paths, parks and trails that meander along the St. Lawrence River and the St. Charles River. The location is easily accessible and serviced by several main bus routes and the ferry, which makes it easy to get to from the greater Québec City region and the Lévis region.

You will have to be able to get to your workplace every day at 330 De la Gare du Palais in Québec City.

https://goo.gl/maps/rWu9Nx3Uxmw

Intent of the process

The purpose of this process is to staff terms positions March and April 2020. A pool of qualified candidates will be established and could also be used to staff similar positions of various tenures (including acting) within Service Canada, in Quebec City.

Positions to be filled: 12

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and (or) experience).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at www.cicic.ca.

Degree equivalency

EXPERIENCE

Experience in using technology such as Microsoft Office Suite software ( Word/Excel/Outlook), other email, Internet.

Experience in providing services relative to the delivery of programs to the generic public, either in person with external clients, by telephone or by email, specifically involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

French essential

Information on language requirements

ABILITIES AND SKILLS

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Client Focus
Dependability
Arithmetic Calculation

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION

Graduation from a recognized post-secondary institution with a degree in accounting, in administration or finance.

Degree equivalency

EXPERIENCE

Experience in the performance of tasks related to accounting or financial activities and requiring mathematical operations such as filing tax returns for different types of client groups, distributing financial or insurance products and services, regularizing accounts and producing financial statements.

OPERATIONAL REQUIREMENT

Willing and able to work overtime as required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted via the www.jobs.gc.ca website. No application will be accepted by email.

All communication between the Assessment Board members and the candidates relating to this process, including email correspondence and telephone conversations, could be used in the assessment of the following qualifications : Oral Communication, Written Communication and Dependability.

Assessments can take place during the day, night or during weekends. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you will be invited.

Candidates from outside the public service will be required to pay for their own travel for various assessment phases.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

Asset qualifications could be used at the screening stage.

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email).

Persons are entitled to participate in the appointment process in the official language of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.