Opportunity is knocking – Ready to Open the Door? IM/IT Team Leader and Technical Advisor at GAC

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation

ABOUT GLOBAL AFFAIRS CANADA
Global Affairs Canada manages Canada’s diplomatic relations, provides consular services to Canadians, promotes the country’s international trade, and leads Canada’s international development and humanitarian assistance.

DIVERSITY AND INCLUSIVENESS
At Global Affairs Canada, we know diversity enables excellence and innovation. Global Affairs Canada is committed to building a diverse and representative workforce. Government of Canada Chief Information Officers are also committed to increasing the representation of Women in technology. We welcome all qualified applicants and encourage candidates to self-declare as members of the following designated employment equity groups: women, aboriginal peoples, members of visible minorities and, persons with disabilities.

Work environment

Dedicated, motivated, client-centric, result oriented and a team player? Interested in enabling the business of Government of Canada abroad? WE WANT YOU TO JOIN OUR TEAM!

Global Affairs Canada is hiring the next generation of IT professionals who are eager to innovate, modernize and disrupt technology on a global scale. We have opportunities available for all levels including junior technical/business specialists, team leads and managers.

We are recruiting top talent in several areas including:
- Enterprise systems (SAP, PeopleSoft, MS Dynamics, Office365, OpenText, Robotics Process Automation)
- Cloud administration (Azure, AWS)
- Architecture (solution, data, cloud)
- Data analytics and data science (machine learning, artificial intelligence)
- Web-based application development (.NET, HTML5, CSS3)
- System administration and configuration (SAP, PeopleSoft)
- Project management, business analysis and quality assurance

Global Affairs Canada offers the possibility of flexible work arrangements such as telework, compressed workweeks, leave with income averaging, opportunities to be part of a networking community, and outstanding professional development opportunities in a wide variety of fields and functions.

A career with Global Affairs Canada is a career without borders. If you are ready to work in a modern, collaborative and empowered workplace, in a department where you can pursue your full career potential, look no further and apply below!

#SAP #JAVA #HTML5 #AWS #AZURE #WEB #PEOPLESOFT #SQL #ROBOTICS #RPA, #AGILE #MSDYNAMICS #PEOPLESOFT #CLOUD #DOTNET #INNOVATION #GCDOCS #O365 #DATA #BI #ANALYTICS #TEAMSITE #DATASCIENCE #R #PYTHON

Intent of the process

The intent of this process is to staff five (5) positions on an indeterminate basis in the following streams:
- STREAM 1: Team Leader
- STREAM 2: Technical Advisor

A pool of qualified and/or partially qualified candidates could be established from this process and may be used to staff similar positions with various tenures.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience factors listed as essential on the statement of merit criteria. In order to do so, the candidate must provide the information as part of their answer to the pertinent screening question, using concrete examples, in the provided area and within the limited characters provided by the system. The assessment board cannot and will not make any assumptions about your experience. Note that it is not sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Resumes will be used as a secondary source to validate the experience described in the experience questionnaire. Failure to clearly demonstrate in the questionnaire how you meet the essential education and experience, may result in the rejection of your application. Candidates will not be solicited for incomplete or possible missing information

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:

ALL STREAMS
Significant* experience in working with multi-disciplinary teams to develop, operate and support IM/IT solutions to meet business needs.

Significant* experience providing technical services or advice in at least one of the following areas:

o Web application development;
o Business Intelligence and analytics;
o Data Science (e.g. machine learning, artificial intelligence, etc.);
o Data Engineering (e.g. modelling, architecture, etc.);
o Business Analysis;
o Client Relationship;
o Quality assurance;
o IT security;
o IT support;
o Infrastructure/Operations;
o Database and Data Administration;
o Enterprise Architecture;
o Platform Administration;
o Cloud Administration;
o Software integration & engineering;
o Software packaging;
o Operating System integration & engineering;
o Application Development.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1: CBC/CBC Imperative
Stream 2: BBB/BBB or CBC/CBC Imperative for Bilingual positions; English or French essential.

Information on language requirements

STREAM 1 – TEAM LEADER
Experience managing staff or leading a team or at least three (3) direct reports or team members.

STREAM 2 – TECHNICAL ADVISOR
Experience analyzing IM/IT requirements and/or developing or integrating solutions.

DEFINITIONS:
* Significant is understood to mean the depth and breadth of experience normally associated with having performed a broad range of related activities for a period of approximately two (2) years.

KNOWLEDGE:
• Knowledge of current and emerging IM/IT trends and priorities in the Government of Canada.
• Knowledge of IT project management techniques.

ABILITIES:
• Ability to manage multiple priorities under strict deadlines.
• Ability to build effective working relationships.
• Ability to analyze problems and develop recommendations.
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.

PERSONAL SUITABILITY:
• Analytical thinking
• Results orientation
• Decision making
• Leadership
• Client focus

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION:
1. A diploma from a 3-year program offered by a recognized College with specialization in Computer Sciences, Computer Engineering or any other field related to the position.

2. A bachelor's degree from a recognized university with specialization in Computer Sciences, Computer Engineering or any other field related to the position.

3. Professional certification in one or more of the following IM/IT areas:
o Information Technology Infrastructure Library (ITIL);
o Security;
o Microsoft;
o Oracle;
o PeopleSoft;
o Unix/Linux;
o Project Management;
o Business Analysis;
o Enterprise Architecture;
o Cloud;
o Mobile App Development;
o Agile;
o SAP;
o Product Owner Certification;
o Data Science (including machine learning and artificial intelligence);
o Data Management;
o International Institute of Business Analysis (IIBA).

Degree equivalency

ASSET EXPERIENCE:
1. Experience working in Scrum teams on projects.

2. Experience building and maintaining relationships with clients or stakeholders.

3. Experience in providing client services in application development including identifying and analyzing current and future client needs.

4. Experience in the development of technical documents such as: architectures, concept of operations, designs, procedures, specifications, reports OR standards.

5. Experience working in an environment using Agile software development methodology.

6. Experience in the review, development and application of business process models such as use cases, process maps, or workflow diagrams.

7. Experience developing applications using the following technologies:
o JSF, JPA and JBoss;
o C#, .NET, SQL;
o Java EE
o HTML/CSS and JavaScript following WCAG 2.0 guidelines.

8. Experience in working with key platform elements in support of application development, such as, network elements, security (for example firewall) elements, data center elements, database administration, application programing interfaces (API), code repositories (such as, DevOps or TFS).

9. Experience developing or implementing enterprise or complex solution architectures.

10. Experience working with Enterprise Architecture repository tools as solutions (such as Qualiware).

11. Experience conducting architectural evaluation, design and analysis of enterprise wide Data warehouse solutions.

12. Experience in the development, implementation and validation of business procedures.

13. Experience with Business Analysis Body of Knowledge (BABOK) methodologies.

14. Experience working with business intelligence and analytics software (e.g. COGNOS, Tableau, TFS, Power BI, etc.).

15. Experience with TM1.

16. Experience working with various Big Data technologies.

17. Experience in data science (e.g. Big Data, predictive data analysis, data trends analysis, and related products and services in support of these functions, whether common off-the-shelf (COTS) or open-source).

18. Experience in the creation and implementation of algorithms and statistical techniques to resolve data science problems.

19. Experience in data management or database management, such as, master data management, DAMA DMBok, ETL processing, EDW, data relationships, metadata management, governance catalog, or IBM Information Server and other similar products.

20. Significant* experience functioning as a SME providing wide range of technical support expertise in Data Management domains.


21. Experience with development or system administration on Enterprise Resource Platforms (ERP) such as Microsoft Dynamics 365, SAP, Oracle E-Business Suite or Oracle Peoplesoft.

22. Experience in Oracle Forms and/or Oracle Reports development.

23. Experience with PeopleSoft HRMS.

24. Experience with SAP technologies such as, but not limited to User interface (Web Dynpro, BSP, SAPUI5, Adobe Interactive Forms) and/or Integration (Web services, Portal Integration, SAP PO/PI).

25. Experience in information management, such as, the development of information management plans, collaboration sites, electronic records management schemes, etc.

26. Experience preparing and presenting test plans, technical presentations, lab reports, analyst briefings plus white papers.

27. Experience with SharePoint design, implementation and migration.

28. Experience working in a team to provide or deliver cloud services or managing cloud-based environments.

29. Experience in developing or supporting application within a cloud infrastructure.

30. Experience supporting a Web content Management System or Web Applications.

31. Experience in Adobe Experience Management (AEM) development.

32. Experience in development or configuration of IT Service Management (ITSM) Platform such as BMC Remedy Service Management.

33. Experience in configuring or developing business solutions using an MS Dynamics platform.

34. Experience with designing and/or implementing desktop engineering elements such as:
o Operating system;
o Software and patch deployment;
o Peripheral equipment and device drivers;
o Active directory, GPO’s, MOU’s or similar elements;
o Product certification management;
o Print management;
o Common off the shelf (COTS) desktop products.

35. Experience in designing and/or engineering and/or integrating antimalware, end-point protection solutions, antivirus, data lost prevention (DLP) solutions and/or endpoint detection and response (EDR) solutions.

36. Experience in the design, integration, testing, implementation, operation and maintenance of IT security solutions such as:
o Endpoint security (for example: antivirus, data loss prevention, encryption, host-based intrusion detection/prevention, application whitelisting);
o Network security (for example: firewalls, intrusion detection/prevention, web proxy filtering, secure remote access/VPN);
o Cloud security (for example: Cloud Access Security Broker/CASB, automated/advanced threat protection, federated identity services);
o Security analysis (for example: enterprise vulnerability scanning, security information and event management/SIEM, cyber threat intelligence ingestion and reporting);
o Establishing secure environments in a variety of platforms, operating systems, environments or database technologies.

37. Experience conducting IT security assessments including:
o Threat Risk Assessment (TRA) and security assessment and evaluation based on ITSG-33;
o Vulnerability Assessment (VA) or Penetration Testing (PenTest);
o Designing and implementation of mitigations and remediation solutions.

38. Experience in IT security incident detection and response including technical analysis (e.g. network or endpoint forensics).

OPERATIONAL REQUIREMENTS:
• Willingness and ability to work overtime on short notice.
• Willingness and ability to travel on occasion.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

2. Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

3. You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

4. Accommodations: In order to ensure that you are assessed in a fair and equitable manner in the next stages, please advise us if you require accommodation measures.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.