COACH/LEARNING OFFICER - NCCN (Stream 1) TEAM LEAD - NCCN (Stream 2)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Applicants are encouraged to apply ONLY for the locations to which they able to relocate or commute.

You must include in your application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (Junk mail).

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

When you apply for this process, please keep in mind that most essential merit criteria (education, experience, abilities and personal suitabilities) will be assessed by the answers you provide in your online application. As a result, please ensure you allow yourself a significant amount of time to complete this application.

The ability to communicate effectively in writing will be evaluated in the application you submit.

Candidates will not be solicited for incomplete or possible missing information in your answers to questions.

Résumé may be used as a secondary source to validate the experience and education described in the screening questions.

All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.
The immediate need is to staff these positions:
- 1 in Kirkland Lake (English essential)
- 1 in Winnipeg (bilingual imperative CCC/CCC)

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION: (Stream 1 & Stream 2)

A secondary school diploma or an acceptable combination of education, training and/or experience.

An “acceptable combination” is defined as a breadth and depth of experience and training relevant to either of the positions being filled.

Degree equivalency

EXPERIENCE:
Stream 1 & 2
EX1: Experience applying policies, procedures or directives to administer programs, benefits or services.
EX2: Experience planning and setting priorities.
Stream 2
EX3: Experience in supervising a team (minimum 4 months cumulative).

ABILITIES:
Stream 1 & Stream 2:
AB1: Ability to communicate orally.
AB2: Ability to communicate in writing.
AB3: Ability to analyze problems and provide solutions.

Stream 1:
AB4: Ability to provide training or coaching.
AB5: Ability to identify training needs.
AB6: Ability to develop on-the-job or classroom training.

Stream 2:
AB7: Ability to deal with situations of conflict or crisis.
AB8: Ability to coordinate a workload to meet deadlines.

PERSONAL SUITABILITIES: (Stream 1 & Stream 2)
PS1: Client Service Orientation
PS2: Interpersonal skills
PS3: Leadership
PS4: Judgement
PS5: Integrity

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Stream 1 & Stream 2
Bilingual Imperative (CCC/CCC), English Essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EDUCATION (Stream 1 & Stream 2)
AQ1: A degree or diploma from a recognized post-secondary institution.

Degree equivalency

ASSET QUALIFICATIONS
Stream 1
AQ2: Experience providing training or coaching.
AQ3: Experience developing training materials.
AQ4: Experience with supporting quality assurance activities.

Stream 2
AQ5: Experience supervising a team in a call/contact centre.
AQ6: Experience supervising a team virtually.

Stream 1 & Stream 2
AQ7: Experience working in a call/contact centre.
AQ8: Experience as a member of the Canadian Armed Forces.
AQ9: Experience working with, or administering programs and services for clients of Veterans Affairs Canada for at least 6 months.
AQ10: Experience working for Veterans Affairs Canada or other Federal Government Departments.

OPERATIONAL REQUIREMENTS
• Must be able to work alternative schedules within core hours*.
• Must be able to travel (overnight, to other areas across Canada).
• Must be willing to work occasional overtime.
*Core Hours are defined as Monday – Friday 7:00 – 18:00.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

One or more asset qualifications may be used during the screening to manage the volume of applications.

An interview and/or written exam may be administered.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Other sources of information (e.g. performance agreements, work samples, board member knowledge, etc.) may be used to assess the criteria identified on the Statement of Merit Criteria. Recent and past performance agreements may be used as part of the assessment. Please be prepared to provide such documentation should it be requested.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/indexe.stm or the Public Service Commission at https://www.canada.ca/en/public- service-commission/jobs/services/gc-jobs/information- candidates/degree-equivalency.html.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.