Client Service Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The main duties of a Client Service Advisor are:
- Analyze service requests and communicate with clients in a timely manner to confirm information on the request.
- Represent and sensitize the various stakeholders to the client's needs.
- Manage the workload and identify appropriate resources to effectively meet client needs and within a reasonable time frame.

Work environment

The Translation Bureau is a special operating agency that supports the Government of Canada in its efforts to serve and communicate with Canadians in both official languages. The Translation Bureau's Request Processing Centre has some 70 client advisors who allocate requests for language services between internal and external resources. The Translation Bureau is looking for motivated individuals who have a strong sense of customer service and who enjoy working in a dynamic work environment where activities are carried out at a fast pace.

If you are looking for new challenges where the pace of work is fast and you are a dedicated person for front-line customer service then become a member of our team of dynamic and professional people!

Intent of the process

The current need is to staff 6 temporary positions (12 to 18 months).

A pool of partially qualified candidates will be created to staff positions of various tenures (indeterminate, deployment, assignment, term, acting, secondment or casuals). This process may also be used to staff other positions with various linguistics profile or security requirement within Public Service and Procurement Canada.

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :
A college diploma, obtained OR will be obtained by June 26th, 2020, from a recognized post-secondary institution.

OR

A degree* or an applied degree in any field of study, obtained OR will be obtained by June 26th, 2020, from a recognized post-secondary institution.

*Unless it is otherwise specified (e.g., Master’s degree), the term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

Experience:

- Experience providing administrative support services.
- Experience in providing service to clients by telephone, in person or in writing.
- Experience working in a fast-paced or high-volume environment (e.g. call centre, help line, marketing, sales, or surveys)

Note: Your experience can be demonstrated through a work experience, volunteer activity, student employment, an academic activity or an academic achievement.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Abilities and Competencies:

- Client Service Competency – Level 1 - https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html
- Work effectively with others
- Demonstrate initiative and be action-oriented
- Reliability
- Judgment
- Ability to set priorities and to work under pressure
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A random selection of candidate may be used in the determination of those to be given further consideration in the assessment process.

Communication for this process will be sent via email. You are responsible for providing accurate contact information and updating it if necessary. Make sure you include an email address that accepts email from unknown users (some email systems block these types of email)

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.