Various Support Officer and Administrative Assistant Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation
Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a RCMP civilian member assigned to Shared Services Canada (SSC)? We encourage you to apply! Please note that civilian members working at SSC since December 1 2018 who are selected for appointment through this process will not be required to convert to public servant status before deeming. All other civilian members who apply and are appointed prior to deeming will need to convert to public servant status. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

ONLINE ASSESSMENT OF COMPETENCIES :

Five ESSENTIAL requirements (Reliability, Initiative, Working effectively with others, Attention to detail and Ability to communicate in writing) will SOLELY BE ASSESSED by your online responses to questions in this job posting. For these five ESSENTIAL requirements, you will find assessment questions posed in this online application which will be used to screen your application. If your responses on the online screening application fail to meet the minimum requirements for any one of these essential requirements, you will be eliminated from further consideration in this selection process.

You will find further specific instructions for each of these questions in the online application.

Candidates must clearly demonstrate IN THEIR SCREENING QUESTION RESPONSES how they meet EACH of the EDUCATION and EXPERIENCE and ABILITY and PERSONAL SUITABILITY factors listed in the essential qualifications using concrete examples.

The screening questions may take some time for candidates to complete. However, your answers to these questions with the validation of your references will determine if you qualify or not in this selection process. Candidates are therefore encouraged to allow enough time to provide relevant and complete answers.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.
We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

A pool of qualified or partially qualified candidates may be created to staff similar positions with various tenures (indeterminate, deployment, specified period, assignment, secondment), various security requirements and various language profiles. By default and in the interest of the greater public service, pools created as a result of collective staffing processes at SSC will be shared with other government departments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

You must meet all essential qualifications in order to be appointed to the position. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification within your application. We can’t make any assumptions about your experience. Simply saying you have the required essential qualifications (education and experience) or listing your current duties is not enough. Instead, provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. Failing to do so could result in your application being rejected.

EDUCATION

A secondary school diploma or employer-approved alternatives.

Degree equivalency

EXPERIENCE

Experience providing administrative support services such as, but not limited to data entry, filing, sending and/or receiving correspondence, photocopying or preparing documents.

COMPETENCIES

Initiative
Reliability
Attention to detail
Ability to communicate effectively in writing.
Ability to communicate effectively orally
Working effectively with others

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB , English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

The following other qualifications may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position to be staffed, it is possible that one or more of the following '’asset'’ qualifications may be deemed an essential qualifications. In this case, only candidates, veterans and persons with a priority entitlement who possess that specific qualification in addition to the stated essential qualifications will be considered.

EDUCATION:

A college diploma, obtained OR will be obtained by October 31st, 2020, from a recognized post-secondary institution in one of the following fields of study:

- Business administration
- Business administration – finance
- Business administration – human resources
- Office administration
- Accounting and management
- Office Management
- Secretarial studies
- Communication and media studies
- Hospitality

OR

A degree* or an applied degree in any field of study, obtained OR will be obtained by October 31st, 2020, from a recognized post-secondary institution.

*Unless it is otherwise specified (e.g., Master’s degree), the term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

EXPERIENCE

Experience working within the Federal Public Service.

Experience in providing administrative services to executives*.

*“Executive” is defined as Director (EX-01) level or equivalent or above.

Experience working with a financial system.

Experience organizing travel.

Experience organizing events.

Experience in the provision of budget support or financial services.

Experience in the provision of human resources services.

Experience working in a Service Desk and/or Call Centre.

Experience using Microsoft Office Suite (Word, Excel and Outlook).

Experience as a human resources assistant under an operational environment.

Experience in processing pay related forms as a Trusted Source.

Experience working in a compensation and benefits environment within the Federal Public Service.

Experience in data entry in the Workforce Administration module of PeopleSoft.

ORGANIZATIONAL NEEDS

- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

OPERATIONAL NEEDS
- Ability and willingness to work shift work
- Ability and willingness to work overtime

Conditions of employment

SECURITY

Various security requirements:
- Reliability
- Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed. Meeting one or many of the asset qualifications may be a deciding factor in appointing a particular candidate amongst the qualified candidates.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

Please note that candidates at the same group and level or equivalent may be considered first for a deployment, an assignment or a secondment opportunity.

Applicants who apply to this selection process must include in their application a valid email address and make sure this address is functional at all times and accepts messages from unknown users. Applicants should check their email regularly.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.