Various Research Design/Innovation Analyst Positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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**We are looking for two distinct submissions from you, as part of the application process: (1) your "pitch", and (2) resume**

YOUR PITCH
Your pitch on why you should be selected. It must explain how you believe you can contribute to our work in the Lab and how you have demonstrated human-centered design in your past work. This is your opportunity to be creative.

Your pitch can be:
- Written: You should target approximately 250 written words; or
- Video: A video of less than 2 minutes – please provide the link to view; or
- Other: Any other means you deem appropriate to serve as your “pitch” provided that it can be viewed online and a link is provided.

Your pitch will be used a secondary source to complement the information in your resume
Please submit your pitch via the LAB HR GD box

YOUR RESUME
Refer to the STATEMENT OF MERIT CRITERIA. Your resume must clearly outline that you meet the EDUCATION and each of the EXPERIENCE criteria listed in the ESSENTIAL QUALIFICATIONS and, if applicable, each of the ASSET QUALIFICATIONS outlined.

**Please note that the ability to communicate in writing may be assessed in your pitch and/or resume.***

Work environment

Who we are:
The Employment and Social Development Canada (ESDC) Innovation Lab teams up with internal policy, program and service delivery areas to design, prototype and test innovative solutions to the department’s most pressing challenges.
The Lab uses human-centered approaches, like design thinking and behavioural science, to develop evidence-based solutions that are empathically designed with Canadians, for Canada.
We are a multi-disciplinary team of designers, researchers, psychologists, system thinkers, policy analysts, organizational development practitioners, project managers, communicators, and economists. We are passionate about using our creativity and diversity to solve challenges together.

How we do it:
• Bring together multiple perspectives across organizational functions, sectors and structures.
• Facilitate complex relationships between clients, stakeholders and end-users.
• Apply tailored human-centered design approaches and experimentation practices to public administration.
• Push towards a growth and learning mindset, with curiosity and an open mind.
What makes it rewarding:
• You will be able to apply creative thinking as you work on a wide range of challenges related to ESDC priorities including social and economic policies - such as employment, homelessness, post-secondary education, seniors, and children.
• You will work horizontally and collaboratively as part of project teams with subject matter experts and people with lived experiences.
• You will be part of an organization recognized nationally and internationally, and have the opportunity to share findings at multiple fora.

Other advantages:
• We have our own ideas space where we work, share ideas and collaborate on projects.
• We are centrally located right on the Ottawa River at Portage Phase 4 connected to bike and running paths, surrounded by shops, restaurants with a summer farmers market.

Who we are looking for:
Please refer to the Essential Qualifications for detailed requirements of each position.
• EC-04 - Provides support for projects and initiatives and works with a senior analyst or senior researcher. Has solid knowledge of the theories, methods and techniques related to design thinking/human-centred approaches.
• EC-05 - Provides advice to senior analysts and management, and manages and coordinates specific files. Participates in and leads components of project teams; recommends objectives, scope and terms of projects, recommends data and information requirements, research or study approaches.
• EC-06 - Leads and manages the work of multidisciplinary teams and is responsible for the providing advice, information and recommendations to managers and other senior management of the department. Negotiates and secures agreement on courses of action and activities to be undertaken for projects.

Intent of the process

The intent of this process is to establish a pool of partially or fully qualified candidates that can be used to staff multiple positions within the Innovation Lab at ESDC.

This process also aims at establishing a pool of partially qualified candidates to staff similar positions at ESDC with various tenures, various linguistic requirements and profiles and for various locations.

Positions to be filled: 5

Information you must provide

Your résumé.

A covering letter in 2,000 words (maximum) "No cover letter is required. Please refere to information about "your pitch"."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
EC-04 and EC-05 and EC-06:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in economics, sociology or statistics, social science, cognitive science or other field related to human factors analysis, human systems design, or experimentation.

Notes: Candidates must always have a degree. The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English/French Essential
BBB/BBB - Bilingual Imperative

Information on language requirements

Experience

EC-04:
*Experience refers to the depth and breadth of experience normally acquired over a period of at least two (2) years.
E1 - Experience applying design thinking or equivalent human-centered methods to complex projects involving diverse perspectives.
E2 - Experience in analyzing and synthesizing quantitative and/or qualitative information from various sources to produce reports.
E3 - Experience in developing research and materials for collaborative, multi-perspective projects with a multidisciplinary team.

EC-05:
*Experience refers to the depth and breadth of experience normally acquired over a period of at least four (4) years.
E1 - Experience in co-designing fieldwork and conducting data gathering involving human subjects and social or psychological dynamics.
E2 - Experience in analyzing and synthesizing quantitative and qualitative information from various sources to produce reports or briefings for management or executives.
E3 - Experience in leading horizontal projects with multiple stakeholders using design thinking and/or behvaioural science methods with a multidisciplinary team.
E4 - Experience in designing tailored interventions and facilitating collaborative workshops using design thinking and systems thinking/organizational development methodologies for public sector initiatives.


EC-06:
* Significant refers to the complexity (depth and breadth) of experience normally acquired over a period of at least five (5) years.
E1 - Significant experience in leading fieldwork and conducting data gathering involving human subjects and social or psychological dynamics.
E2 - Significant experience in analyzing and synthesizing quantitative andqualitative information from various sources to provide oral and written briefingsto senior management (DG/ADM level, and/or C suite executives).
E3 - Significant experience in leading the planning, design and delivery ofconcurrent projects with a multidisciplinary team using design and systemsthinking methodologies for public sector initiatives.
E4 - Significant experience in managing relationships and negotiating interestswith multiple stakeholders (such as clients, other government departments,community and non-government organizations) towards common objectives.

Knowledge
EC-04 and EC-05 and EC-06:
K1 - Human-centered design approaches and design thinking methods and tools.

Abilities
EC-04 and EC-05 and EC-06:
Ability to communicate effectively orally and in writing
Ability to prioritize and meet deadlines
Ability to apply design thinking tools and methods
Ability to establish and maintain effective interpersonal relationships with colleagues, peers, or others.
Ability to work independently and collaboratively.

Personal Suitability
EC-04 and EC-05 and EC-06:
PS1 - Outcomes-focused towards common goals (strong committment, follow-through, reliability)
PS2 - Action-oriented (taking initiative, learning by doing)
PS3 - Creative (novel, being imaginative, exploring)
PS4 - Agile (responsive, adapts to changing environments, flexibility)
PS5 - Empathetic (understanding others' experiences, compassionate and respectful of other worldviews)
PS6 - Reflective (thinking things through, making connections to the bigger picture)

The following may be applied / assessed at a later date (may be needed for the job)

Asset Education:
EC-04 and EC-05 and EC-06:
Graduation with a Masters' degree from a recognized post-secondary institution.
Notes: The courses for the specialization must be acceptable and may have been taken at a recognized post-secondary institution, but not necessarily within a degree program in the required specialization. The specialization may also be obtained through an acceptable combination of education, training and/or experience.

Asset Experience
EC-04 and EC-05 and EC-06:
AE1 - Significant experience working with vulnerable populations.
AE2 - Significant experience using Adobe Creative Suite or equivalent (such as Illustrator, InDesign, Photoshop, Aftereffects).
AE3 - Experience conducting trials of new designs or elements of social programs or services.
AE4 - Experience using a combination of graphic facilitation and recording, illustration and animation methods to bring clarity to vision and life to ideas.
* Significant refers to the complexity (depth and breadth) of experience normally acquired over a period of at least five (5) years.

Degree equivalency

Conditions of employment

Various Security Requirements:
Secret
Reliability


Willingness to occasionally work overtime on short notice.
Willingness to travel occasionally.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

***************************Application Process***************************
You may save your application as a draft and return to it at a later date. Your application must be completed and submitted in order to be considered. Partially completed applications, or those in draft cannot be considered. You can make modifications to your submitted application at any time, but once your application has been selected for screening, you will no longer be able to make modifications and your submission will be considered final. Include both your pitch and your resume as part of your application.

***************************Assessment***************************
Various types of assessment methods - such as an interview, test/exam, or a situational exercise - may be used throughout the application proces. Reference checks may be sought.Please note that asset qualifications, top-down and/or random selection may be used to identify which applications will be given further consideration.Candidates must meet the essential qualifications to be appointed to a position. The essential qualifications that are listed in the statement of merit criteria are mandatory. Applicants may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

*************************** Proof of Education ***************************
You must provide proof of your education credentials. Candidates with foreign education credentials are required to provide proof of Canadian equivalency. Any applicable fees are the responsibility of the candidate.

Foreign certificates and/or diplomas must be assessed against Canadian education standards. The federal public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, determined by a recognized credential assessment service.

The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations.

You can access the CICIC website at: https://www.cicic.ca/. This website provides links to a number of Canadian organizations that provide equivalency assessments.

Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered.

*************************** Travel Costs ***************************
Please note that you will be responsible for any travel costs incurred to particpate in the process and you will not be reimbursed.

*************************** Communication ***************************
All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please contact the resource person mentioned below.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

*************************** Bilingual Positions ***************************
To be considered for a Bilingual Imperative position, you must be willing to undergo Second Language Evaluation testing OR you must already have Second Language Evaluation (SLE) results (proof will be required).

If you have undertaken a SLE by the Public Service Commission (PSC), you can obtain a copy of the SLE results, by requesting it at the following website: https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#sle. For more information on SLE, visit the following web-site: http://www.psc-cfp.gc.ca/ppc-cpp/sle-els/cand-info-cand-eng.html

Second Language Writing Skills Self-Assessment:
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application. https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html

***************************Other information***************************
Persons are entitled to participate in the appointment process in the official language of their choice. The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact the resource person identified on the job advertisement prior to the closing date.Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.