Team Leader (Bilingual)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Leads teams in multiple sites and geographic locations on the delivery of the service
offerings.

Supervises a work team engaged in the delivery of programs and services by assigning work and monitoring the results/impacts; implements corrective action while fostering a climate of transparency, trust and respect.

Leads, coaches and trains a client-centred work team by modelling service behaviour, sharing knowledge and fostering the learning and development of the team and its individual members.

Supports and monitors the performance of employees on an ongoing basis and identifies successes and areas requiring improvement for individual and team development.

Plans, organizes, implements, and ensures quality of service offerings; delegates duties in an appropriate manner; and achieves departmental performance standards and team performance goals/objectives.

Leads local committees/working groups or participates in local, regional, national committees/working groups to test or analyze procedures, tools, systems, to assess
impact on service delivery e.g. implementation of a new service product, departmental priorities, Public Service Employee Survey results.

Reviews and reports on information received from employees, clients and stakeholders to management and senior leaders.

Fosters innovation and service excellence by establishing an environment that encourages creativity and continuous learning.

Provides first-level resolution on client issues or complaints not resolved at front-line point of contact.

Establishes and maintains relationships with internal/external clients and stakeholders.

Intent of the process

This process will ONLY be used to staff positions in the location listed. Applicants are encouraged to apply only if they are willing and able to work in or relocate to Yellowknife (Northwest Territories).

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed for the staffing of an acting, assignment or secondment.

Questions regarding travel and relocation visit -
https://www.njc-cnm.gc.ca/directive/d6/v11/s103/sv1/en

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCE:

Experience in supervising a work unit, which includes, but is not limited to: assigning work, monitoring performance and results, implementing corrective action, and coaching for performance

Experience in delivering services to clients involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES & PERSONAL SUITABILITY:

Communication (oral)
Communication (written)
Engagement
Values and Ethics
Strategic Thinking
Management Excellence
Client Service Excellence

The following may be applied / assessed at a later date (may be needed for the job)

Experience in delivering front-line service to citizens

Experience in supervising off-site (or in a virtual environment)

Experience in developing or implementing initiatives to improve services to clients

Knowledge of Service Canada service offerings

ORGANIZATIONAL NEEDS
Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS:

Willing and able to work overtime

Willing and able to work shift work, including evenings and weekends

Willing and able to travel

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Candidates are strongly encouraged to check their email on a regular basis. It is your responsibility entirely to inform us at all times of any changes regarding your contact information.

Acknowledgment of receipt of applications will not be sent. We will only contact
candidates once screening is completed.

A cover letter is NOT required, but please complete the screening questions on the Public Service Resourcing System application website. This tool will be used to assess written communication, in addition to the essential education and essential experience qualifications. If you do not fully complete the screening questions as instructed, you may be screened out. DETAILED RESPONSES TO THE SCREENING QUESTIONS IN THE APPLICATION MUST BE COMPLETED IN ADDITION TO YOUR RESUME.

Resumes will be used as a secondary source to validate the experience and examples stated in the screening questions.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate on their application their preferred official language for each of the following: a) written correspondence, b) written assessment, and c) oral assessment.

Applicants in the advertised process must meet the Essential Qualifications to be appointed to a position.

You must clearly indicate, in writing, by citing specific examples, how you meet the essential qualification for the experience, otherwise your application will be rejected. For that purpose, please answer carefully the questions indicated in the job application. Resumes will only be used as a secondary source to validate the experience and competency described in the screening questions. If you do not answer fully to the screening questions as directed, your application will be screened out. The note "See Resume" will not be accepted.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed for the staffing of an acting, assignment or secondment.

The minimum language requirement for bilingual positions is Bilingual imperative -
Level: CBC/CBC, meaning that you must be fluently bilingual in English AND French
(reading, writing and oral) upon being hired.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

Successful candidates must meet and maintain the Conditions of Employment throughout their employment

All communication relating to this process, including email correspondence may be
used in the assessment of qualifications.

Any false and/or fraudulent information may result in:
1. the rejection of your application;
2. not being hired;
3. the revocation of your job in the public service if you have already been hired;
4. the PSC taking any corrective action it considers appropriate; and
5. in the case of fraud, in addition to the above consequences, you may also be
subject to a criminal investigation and found guilty of a criminal offence.

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

The breadth and depth and type of work-specific experience may be considered
when making selections from the qualified pool.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.