Client service and office support positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

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WHEN YOU APPLY: Focus on screening questions and on your résumé.

The information listed in the advertisement is there to help you determine if these positions fit your background and aspirations, so pay close attention—recruiters review applications with this in mind.

Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and education. Recruiters cannot make assumptions about your experience.

▻ Be specific about roles you've occupied, projects you’ve worked on.
▻ If you've had a role related to an administrative position or if you've worked in client service, tell us about it.
▻ If you have less work experience, you could include school-related projects or coursework, volunteer work, summer work experience that demonstrate relevant information.

📢 Your evaluation will begin the moment you apply to the process.

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Duties

We are currently recruiting for office support positions. If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.
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WHAT WILL YOU DO?
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The Document Control Support Clerk (CR-04) duties may include:

> Collect, review, analyze, identify and index incoming/ outgoing documents, electronic images, faxes, emails, voice mail messages or incoming calls and report within appropriate timeframe and initiate the required action.
> Assist the unit in workload management through the revision, tracking and preparation of all requests coming in the assigned unit; determine the nature of the request; respond and/or forward or assign the request to the appropriate destination; update the records case management system and extract reports in accordance with administrative requirements.
> Print, collate, fold and insert standardized communication products for distribution to members as part of the Center's printing requirements; and conduct peer monitoring to ensure quality standards have been met.

The Pension Assistant (CR-05) duties may include:

> Respond to client queries to identify and resolve problems; guide client in articulating their information needs; clarify the nature, scope and intent of their service needs; and ensure that these needs are addressed, in particular by providing them with the various communication products.
> Review and maintain related information in the appropriate database systems; quality control and analyze key data to be entered into the systems; seek clarification of discrepancies and ensure the information contained is in compliance.

Work environment

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Our Department: Public Services and Procurement Canada (PSPC)
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Public Services and Procurement Canada (PSPC) is the engine that powers the Government of Canada. We support the daily operations of roughly 106 federal departments and agencies. By focusing on what we do best - providing innovative common services to the government - we help departments focus on what they do best: serving Canadians.

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!
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The work location: PSPC at 1451 Coldery Ave, Ottawa, On
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You will find a dynamic team in Ottawa!

The Government of Canada Pension Centre has over 200 employees in its Ottawa location. We serve Canadians across the country and around the world. We are committed to providing expert advice to clients so that they can confidently make informed decisions about their futures.

Our office is located in a vibrant community! You can take advantage of multiple healthy lifestyle activities in the surrounding area such as yoga, healthy eateries, parks and an in-house cafeteria for your convenience.

Our focus is investing in our people: We aim to be an employer of choice where people want to come to work, not where they have to. Our strategy to retain and attract employees centres on career development, talent management, learning and wellness.

WE OFFER :
▻ An engaging work environment with a focus on your well-being
▻ Learning and developmental opportunities to maximize your personal and career growth
▻ Flexible work arrangements
▻ Opportunities to demonstrate your talent and create social bonds with our impressive selection of internal committees
▻ Competitive salaries and excellent benefits

At the Pension Centre, we also strive to minimize our environmental impact through various initiatives.
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JOIN OUR TEAM !
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Intent of the process

This is an inventory of candidates to staff various CR-04 and CR-05 positions in Ottawa (Ontario). These positions will report to the Government of Canada Pension Centre. This inventory could also be used to staff similar positions on a temporary (casual or term) or a permanent (indeterminate) basis with various linguistic profiles and locations within the Public Service.

Employees of the federal public service may also be considered acting opportunities.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered for bilingual positions you will need to complete second language evaluations or have valid SLE results.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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If you have the following education and experience; this job might be for you
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➨ Secondary school diploma (High School) or equivalent (e.g. General Education Development - GED)

Degree equivalency

➨ Experience in delivering quality client service
➨ Experience in the use of various software including: a word processing software, such as Microsoft Word; a spreadsheet application, such as Microsoft Excel; and email, such as Microsoft Outlook.
📢 note: experiences could be acquired via work experience, committees or volunteer work.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
There are English positions and also bilingual positions (English and French).
If applicable, testing will be done at a later date to determine your level of bilingualism.

Information on language requirements

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The following qualifications are essential for all positions. They will be assessed at a later date.
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▹Ability to communicate effectively orally
▹Ability to communicate effectively in writing
▹Showing initiative and being action-oriented
▹Working effectively with others
▹Thinking things through
▹Demonstrating integrity and respect
▹Dependability
▹Client Service level 1 – Delivering high quality client service
📢 We are committed to delivering high quality client service. For more information on our expectations regarding Client Service Competency – Level 1, please visit the following website: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

The following may be applied / assessed at a later date (may be needed for the job)

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The following qualifications were identified as “nice to have” for some of our positions.
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📢 These qualifications are not required for you to be successful in the process. However, because these could be beneficial for some positions, they could be used to select candidates for further assessment; or to select candidates for appointment.

↦ Successful completion of post-secondary education in a related field of study such as Office Administration or Business Administration
↦ Graduation with a degree from a recognized post-secondary institution

Degree equivalency

↦ Experience in the administration of pension or insurance benefits
↦ Experience working in an office environment
↦ Experience in providing client service by phone
↦ Experience in the field of accounting or finance
↦ Experience in reviewing, analyzing and correcting electronic data

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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FREQUENTLY ASKED QUESTIONS
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◦ How will you communicate with me?
We will contact you by email or through your GC Jobs account.
Please ensure that your email is valid and accepts messages from unknown users. It is your responsibility to regularly check your email, junk mail and your GC Jobs account to find out about all the information regarding this inventory.

◦ How does an inventory work?
An inventory is a selection process that can be used to meet our current and future needs. As a result, you will apply only once to be considered for multiple job opportunities at the CR-04 and CR-05 level.

◦ Why was my application automatically rejected when I submitted it?
In order to be placed in the inventory, you must meet the essential education and experience qualifications at the time you submit your application. If you receive a message "Application rejected at screening" immediately after submitting your application, you probably answered "No" to the screening question assessing the essential qualification of education. If you have incorrectly indicated "No" for this qualification, simply retrieve your application and update your answer to the screening question.

◦ What does "Registered in the inventory" mean?
Once your application has been successfully submitted to the inventory, your status may be: "Date of disclosure of results: Listed in the inventory". This automatically generated message by the system means that your application can be considered. You will be informed in the event that your application is considered as part of a process generated from this inventory.

◦ My personal information has changed, what should I do?
Simply update them in the "Personal Information" section, in the "My Job File" menu of your account. This will allow us to have your current contact information and ensure adequate follow-up in the event that your application is considered as part of a process issued from this inventory.

◦ I have a disability that does not allow me to apply online, who do I contact to help me with the submission of my job application?
You can contact an Officer at the Federal Public Service Job Advertisement Information Line by calling 1-800-645-5605.

◦ Who can I contact if I have technical difficulties with the GC Jobs website?
You can contact the Public Service Commission of Canada's support centre by selecting the "Contact Us" link below, in the left corner of this window, or by calling 1-888-780-4444.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.