Client Accommodation Services Officer / Northern Housing Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Work environment

The environment in Accommodation and Portfolio Management is fast-paced and challenging, with rapidly changing priorities. Duties may include: market analysis, problem solving, writing and amending legal contracts, negotiation, conducting tender
calls, site visits, and team collaboration. Did you know that PSPC was selected in 2019 for a third consecutive year as one of Canada's Best Diversity Employers? Join an organization that is committed to providing an inclusive and respectful workplace for all its employees!

Public Services and Procurement Canada (PSPC) helps the Government of Canada serve Canadians. With a strong focus on quality customer service, we provide innovative common services such as real estate and building management, purchasing, banking, pay and pensions, and translation to other government departments, agencies and boards. By providing these centralized services to departments and agencies, we
enable them to focus on what they do best: providing their programs and services to Canadians.

As an organization, PSPC strives to give all its employees opportunities to achieve organizational, professional and personal goals in a respectful and inclusive workplace, mobilized and supported by leadership at all levels. For more information on PSPC's People Management Philosophy and Our Commitments please see the following link: http://www.tpsgcpwgsc.gc.ca/aproposabout/pe-pc-eng.html

Intent of the process

A qualified pool of candidates may be established from this process to staff identical or similar positions.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
(For all opportunities)
A secondary school diploma or acceptable experience and/or training in a field relevant to position

Degree equivalency

Experience:
For AS02 and AS03 opportunities:
• Experience using of a financial management system, preferably the Real Estate module in FI.
• Experience creating and improving reports in Excel
• Experience in researching, collecting and analyzing information and documents related to finances
• Experience in providing client service

For AS03 opportunities only:
• Experience in applying standards or guidelines or policies
• Experience analyzing options and providing recommendations to committees, clients, supervisors or managers

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Education:
• Graduation from a recognized university in Business Administration, Economics or some other specialty related to the position

Degree equivalency

Experience:
• Experience using of an SAP system, preferably the Real Estate module in FI.
• Experience working in a real property unit, preferably for the Government of Canada.
• Experience creating pivot tables, vLookups and data sorting and filtering in MS Excel 2013
• Experience writing business cases
• Valid First Aid / CPR Certification
• Experience in providing administrative support services
• Experience in overseeing and following up on security procedures
• Experience in planning events or meetings including the preparation, invitations and agendas
• Experience in providing advice and guidance

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Key Leadership Competencies
(For all opportunities)
• Demonstrating Integrity & Respect
• Thinking things through
• Working Effectively with others
• Showing initiative and being action-oriented
• Client Service – level 1

Abilities
(For all opportunities)
• Ability to work in Excel at an intermediate level
• Ability to work under pressure
• Ability to communicate effectively and professionally verbally
• Ability to communicate effectively and professionally in writing

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge:
• Knowledge of procedures to deliver accommodation services.

Official Language Proficiency:
• Bilingual - Imperative (CBC/CBC)

Operational Requirements:
• Be willing and able to render First Aid, if necessary
• Be willing and able to work overtime, sometimes on short notice

Conditions of employment

Conditions of employment:
• Reliability Status security clearance
• Be willing and able to work flexible hours during the normal workday (between 7AM and 6PM)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted through jobs-emplois.gc.ca. Do not fax, email or mail hard copy documents as these will not be accepted. To submit an application online, please click on the button "apply now".

All job applications must be submitted through the Public Service Resourcing System.

In addition to a resume, you must answer all screening questions demonstrating how you meet the education and experience requirements as well as the asset qualifications.
Please describe in detail using concrete examples, how you meet the experience and education required. It is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities. FAILURE TO PROVIDE SUFFICIENT AND APPROPRIATE INFORMATION MAY RESULT IN ELIMINATION FROM THE PROCESS.

Reference checks will be sought.

An interview will be administered.

A written examination will be administered.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of screening.

Top down or random selection may be applied.

Depth, breath and complexity of experience may be applied.

From this process, your application may be considered for either the AS02 or AS03 based on assessment results.

If found qualified at the AS03 level you will be placed in the AS02 pool.

For current Public Servants, actings, secondments or deployment may be considered.

A pool may be created.

There is a 180 day waiting period before you can reapply if eliminated from the inventory.
Your application will not be reconsidered until the waiting period has elapsed.

Competencies may not be reassessed.

Please note that in addition to all assessment methods, correspondence and communication in relation to this selection process may also be used to assess certain qualifications.

Candidates from outside the Federal Public Service will be required to pay for their own travel expenses for various phases of testing/assessment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.